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Sales Customer Service

Orlando, Florida, United States
August 08, 2019

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Anthony D. Testman, Jr.

**** ***** *** *****, *****, FL 34761 321-***-****



Energetic specialist with 10 years’ experience seeks challenging supervisor position which will fully utilize my ability to manage people and processes. Creative problem solver with ability to maximize profits, motivate staff, and resolve conflict.


Hospitality Customer Service Buyer Behavior/Awareness

Patience Communication Strategic Marketing & Sales

Teambuilding/Training/Supervision Problem Solving Guest Service Excellence

Income Audit Guest Services Bellman

SME Patient Care Advocate Point of Contact


Accredo/Express Scrpits Specialty Pharmacy, Orlando, Fl October 2016 – Present

Offline Project Team

Head EL- Managed a group of New Hires, Collaborated with Supervisors, Admins, and EL ‘s to help new hires through on the job training.

Process Rx Home and OPS WIP task reports for for Directors, Managers and Supervisors

MS REMS Project POC Lead - responding to urgent pharmacist request via email, coordinate medication deliveries via outbound proecess, etc.

Team POC – Assisting Supervisor with organization team processes.

SME (subject matter expert)- Assist with onboarding process for new hire training class. Proivide coaching and feedback on performance.

Patient Access Representative II

Perform insurance verification and re-verification of insurance.

Communicates in writing or via telephone with patients, family members, physicians and insurance representatives on eligibility requirements, policy benefits, eligibility determinations and contract provisions.

Maintains accurate and complete documentation of all contacts. Receive, sort, identify, stamp and log faxed/mailed prior authorization requests. May distribute incoming mail and fax correspondence to physicians.

Provides administrative support to the prior authorization team including updating and maintaining forms used by the department.

Patient Care Advocate

Handle inbound calls concerning specialty medication inquires.

Coordinate timely deliveries of life-treating medications to patients and medical facilities.

Make independent judgments in order to respond to complex or critical customer issues.

Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.

Walgreens Contact Center, Orlando, Fl June 2016 – October 2016

Clinical Care Advisor

Register new clients for Walgreens pharmacy mail service, collect insurance information while following HIPPA guidelines.

Counsel patients on label insturcutions for matainance medications.

Resolves routine, general questions and problems submitted by customers via phone with limited variety following established guidelines and standard scripts and procedures.

Wyndham Hotel Group, Atlanta, GA October 2015 – June 2016

Night Audit

Audit and reconcile financial and statistical reports.

Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.

Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

Ensure overall guest satisfaction.

Prioritize job functions in order to meet deadlines.

Prepare and distribute month-end reports.

Wyndham Vacation Ownership, Orlando, Florida July 2011 – October 2015

Specialist, Cust Serv I

Supervised telemarketing reps to sell exciting vacation packages over the phone.

Promoted from Reservation Agent to Specialist based on exemplary job performance.

Sold and promoted Wyndham products, and successfully transferred customers to our alliance partners.

Build and maintain morale within team environmen.t

Introduce new programs and operating procedures to all team members.

Ensure sales conversions and minimum service levels are met on a daily basis.

Force Group Network, Orlando, Florida August 2009 – July 2010

Sales Agent

Maintaining fast, accurate service, positive clients relations, and ensuring products are consistent with company quality standards.

Led in persuading clients to buy advertising space or time.

Offering a price and negotiating around it.

Spinnaker Resort, Orlando, Florida May 2009 – August 2009

Sales Agent

Selected to arrange hotel bookings and other details for groups.

Gained expertise in international tourism and group/meetings planning via formal training and on-the-job experience.

Rewarded “Most Valuable Team Player” award by peers.


Bethune Cookman University, Daytona Beach, Florida

Valencia Community College

References available upon request

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