Customer Service Administrative Assistant

Kailey Falsey

Tinley Park, IL 708-***-**** ********@*****.***

RELEVANT EXPERIENCE

ADMINISTRATIVE ASSISTANT • CURRIE MOTORS, FRANKFORT, IL • AUG 2018 – PRESENT

Scan, fax, and copy documents

Update customer information

Call clients

Answer phones

Enter commissions into accounts payable

Stock and cost vehicles into the computer

Assist with title management and inventory

Apply for and manage rebates

Verify Accounts (Receivable/Payable)

Daily accounting entries

Manage Fleet vehicles

Interface to Ford Motor Corporation

LEGAL ASSISTANT INTERNSHIP • CONNERANWEIG LAW OFFICE, JOLIET, IL • JUNE 2018 – AUG 2018

Shadowed a 20+ year, successful Legal Assistant to get up to speed in the field

Interviewed clients about their injuries

Attended inquiries for defendnts and plaintiffs

Requested insurance information

Corresponded with adjusters re: status of cases

Answered phones, scanned, faxed, emailed, tracked expenses, and scheduled court dates

Prepared Attorney’s Liens & Letters of Representation

Drafted discovery & pleadings, prepared HIPAAs, and scheduled court dates & appointments

Online court filing w/Will County Circuit Clerk

Ordered medical records & billing for clients

Summarized medical records, drafted settlement demand letters, and managed expenses for clients in Quickbooks

Reviewed police reports for witnesses/clients

PARAPROFESSIONAL • LINCOLNWAY EAST, FRANKFORT, IL • FEB 2018 –AUG 2018

Aide for teenagers with special needs

Assistance with day to day activities

Teach life skills and reading/math skills to the children

DAYCARE TEACHER • LIVING WATERS CHILDREN’S CENTER, MANHATTAN, IL • AUG 2017 – FEB 2018

Caretaker for children ages 6 months to 12 years old

Provide a safe and secure environment

Nurture the children in a structured environment

Teach/maintain the children’s manners and regular daily etiquette

CUSTOMER SERVICE ADVOCATE • ALSIP HOME & NURSERY, FRANKFORT, IL • OCT 2013 – DEC 2016

Provided excellent customer service on a daily basis

Successfully managed unsettling situations with unsatisfied customers

Cashier: Handled returns and exchanges

EDUCATION

EASTERN ILLINOIS UNIVERSITY

BACHELOR OF SCIENCE PSYCHOLOGY; SOCIOLOGY MINOR

Scholarship: Transfer Academic Excellence II

Undergraduate Research Project, Charleston, IL • Aug 2016 – May 2017

Title: Mental Telepathy

Worked with a team of 14 students for a study

Provided assistance with data collection

SKILLS

Exceptional organization

High proficiency of Microsoft Word, Excel, PowerPoint & Outlook

Experience with Google Docs & Sheets, Dropbox

Self-motivated, information seeking personality

Extensive research capabilities

Familiar with Cobalt Digital Marketing

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