Manager Project

**********@*****.*** 416-***-****

Sr Manager Professional Services.

Managed the estimation and creation of Statements of Work. Ensured that delivery of customer projects assigned to your team is successfully completed on time, within budget and with the highest consistent quality. Extensive Knowledge of IT Service Management governance and manage communications especially with Senior Customer executives. Proven track record in managing project teams and enabling customer success through major programs, customer focused and driven-to-win organization with leading edge products.

Areas of Expertise:

Program Management / Request for Proposal

Engagement Management / Client Management

Program Delivery / Business Development

Resource Management /SOW

Tracking & Reporting Program success / Continuous Improvement & innovation

Coaching on Agile & DevOps / Automation Frameworks using Selenium

Professional Experience

Metrolinx (Govt of Canada) 2018 till date

Sr Manager

Providing technical leadership, prioritizing and setting goals, and organizing teams towards optimal performance and output based on skills. Identifies, assesses and communicates delivery risks. Developed and maintained oversight documentation, on activities including testing lifecycle planning and optimization, and tracks team performance against standardized KPIs.Established standards of service (Service Level Agreements) for Automation.

Worked closely with Product Managers, Marketing to define Scope of Work for Increase in ridership opportunities

Consulted with Marketing and Product owners to understand the transit market of North America

Managed and motivate team of global Technical Account Managers

Fostered a positive team culture that inspires, motivates and generates enthusiasm to ensure high morale and a highly productive team.

Monitored team performance and provide coaching and mentorship to ensure both individual and team deliverables are met

Driven continuous process improvement of best practices, methodologies, and process control by establishing and monitoring clear objectives for the services team

Maintained professional relationships with key customers to help them follow best practices, and act as their trusted advisor

Provided proactive customer follow up, communication & issue management

Act as an escalation point for Business issue resolution, when necessary liaising with other departments within Metrolinx and acting as customer advocate

Provided feedback to the software development team to assist in any product fixes, enhancements, and new features

Lead innovation by defining & implementing engagement methodologies and best practices in the continuous pursuit of operational excellence and process enhancement

Oversaw the onboarding process for new hires to ensure they are given the training, mentoring and tools required to be successful.

CIBC, Toronto, ON 2016 to 2018

Sr Program Manager,

Oversaw QA budget for program, involved in request for proposal to engage vendors for successful implementation of program. Conducted client management and directly supervised 60+ software quality engineering professionals. Led QA efforts on multiple projects and large program that consisted of multiple testing tracks. Served as spokesperson for QA team. Worked closely with senior directors and leadership team to influence technical and architectural aspects of computing platforms. Participated in annual business planning and creation of budget to support QA objectives

Accomplishments: Built Testing Center of Excellence for ISO20022 for European Market. Successfully managed an end to end software project from Start to product launch and exceeding company revenue targets & Profitability. Worked on centralized automation process across test team for best practice, Automation framework. standardization

Managed activities spanning across multiple product lines of businesses, involving significant scope and complexity for Pay Mod Program for CIBC.

Directed team delivery of test planning preparation, execution activities, creation of testing plans, project documentation, using risk analysis methodologies and tools that aligned with project's development approach.

Conducted documentation creation, reviews, sign-off (e.g. strategies, plans, schedule, cost estimates, test cases, dashboards, defect logs, test phase closure reports, entry/exit criteria, gating), ensuring artifacts adhered to standards and audit requirements

Managed and overseeing Staff argumentation across the organization.

Managed QA budget for program, supported automation initiatives and continuous improvements, delivering product faster to market. Provided cost/resource estimates and revisions, track financials, and forecasts.

Developed business by administering intake/demand/schedule, performing risk assessments, and communicating or negotiating timelines.

Warranted team’s adherence to processes, timely issue notification, escalated risks to senior management, confirming proper contingency plan was provided.

Collaborated with Leadership team & Business team to facilitate the testing activities across the organization all project/release testing (e.g. integration, business acceptance, performance, operability, deployment verification).

Symcor, Mississauga, ON 2012 to 2016

Sr Manager

Provided leadership and strategic direction for all QA teams in organization. Defined, developed, and maintained all software QA processes, practices, standards, methodologies, and metrics while working directly with directors, product managers, and clients to ensure quality of software and services. Managed 20+ professionals both onshore and offshore.

Supervised and led team of Test Analysts and Test Leads to plan. Executed and provided technical guidance to teams, delivering projects and change request for large commercial and financial institutions

Directed Project Gating, provided QA signoff approval release notes, and adhered to SDLC methodology

Hired QA Analyst, QA Leads, and conducted annual performance reviews, coaching and creating staff training and career development plans

Gave feedback and approval on all testing documentation inclusive of Test Strategy, Plan, Cases, Test Results, and QA post implementation reviews

Presented Project Status, including Risk Assessment, Resource planning and alignment to current Project schedule and Risk Mitigation strategies to key stakeholders

Exhibited appropriate communications between Development, QA, and Project Stakeholders

offered regular input and feedback to employees through performance reviews, tracking goals and objectives

Collaborated closely with associated partners (project teams, business team), producing timely and accurate QA cost estimations. Managed relationships with project team members, 3rd party vendors/ service partners, release teams, and client areas as appropriate

Established software testing processes, practices and capabilities, developed and initiated internal processes, improving program delivery within specific timeframes

IGATE Global Solution (Royal Bank of Canada), Toronto, ON 2009 to 2012

QA Manager

Designed, administered, and maintained QA procedures and activities required to ensure processes and procedures were compliant, and applicable quality standards and regulatory requirements were met. Employed QA methodologies in support of sales, engineering, and operations objectives. Championed drive, leadership, and communication skills to support mission of living continuous improvement culture.

Estimated QA effort for different phases of projects and resource planning for ongoing and forthcoming projects.

Governed teams at onshore and offshore both varying from 10 to 20 team members, allocated tasks based on work breakdown structure (MPP), defining team deliverables, documenting QA artifacts, and building knowledge repository. Facilitated coordination between multiple work groups and vendors with IT Stakeholders for QA Phase of the project until implementation.

Guided QA phase of projects, including test execution, defect management, and QA status reports.

AIG, Dublin, Ireland 2008 to 2009

QA Team Lead

Mphasis, Bangalore, India 2004 to 2008

QA Team Lead

Hewlett Packard, Bangalore, India 2002 to 2004

QA Software Engineer

Education

Bachelor of Engineering (BEng), Computer Science, Kuvempu University, Bangalore, India

Technical Skills

Environment: IBM Mainframe, Windows, Linux

Languages: COBOL, JCL, XML, JAVA, HTML, CSS, Java Script

ETL Tools: Informatic, Data stage, Abinitio, Cognos, Business object

Database: IBM DB2, ORACLE, SQL Server & DB2

Bug Tracking tool: HP Quality center/ALM

Automation tools: Selenium IDE, Selenium Web driver, SOAP UI

Protocols: TCP/IP, HTTP Practices: Agile Methodology /Scrum, SDLC, STLC, Business processing testing

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