Administrative Assistant Manager
Resume:
Christine Wildman
Calgary, Alberta
T2K 1A2
***********@*******.***
Highlights of Qualifications
Administrative Professional with extensive problem solving, decision making and communication skills – 15 years experience managing high volume case load establishing relationship and entitlement in accordance with Workers’ Compensation Act and Policies
Well-developed relationship building skills – proven relatability and ability to develop relationships with diverse groups
Excellent Organization Skills: Independently responsible for the management and execution of caseload of up to 40 cases with turnover of approximately 20 cases per week
Experienced mentor and coach being credited for approachability –experience providing 1:1 mentoring in role to new hires
Time management and prioritization skills, with a demonstrated ability to function effectively within a dynamic, fast paced, multidisciplinary environment. - Able to be self-directed, make quick well considered decisions and work independently
Strong Technical Skills – Typing Speed 90+wpm and proficient with a variety of software including MS Word, Powerpoint, Excel, Lotus Notes and more
Career History
WORKERS’ COMPENSATION BOARD OF ALBERTA,
Calgary, AB
2003-Present
Adjudicator
Determine relationship between mechanism of injury, diagnosis and relationship to entitlement by gathering relevant information, analyze file and determine initial entitlement and ongoing entitlement using WCB Policies, Procedures and Guidelines.
Establish compensation rates according to WCB Policies and Procedures.
Obtain medical opinion as required (variety of internal and external sources).
Determine medical aid and non-rate based entitlements – coordinate and authorize medical investigation treatment.
Determine the appropriate wage replacement benefits payable.
Communicate and rationalize complex and detailed information regarding all entitlement decisions and other claim management issues to clients, both in writing and verbally.
2005
Case Assistant
Assign files and monitor mail. Send letters. Monitor mail for assigned claims and use special procedures for dealing with priority mail and determine need for Claim Owner review.
Review overpayments for determination of recovery. Negotiate flexible repayment options. Correspond with clients on a monthly basis regarding the balance of ovp and acknowledge funds received. Record un-recovered overpayments for future referral to collections and create recommendations for deductions from future benefits.
Review and investigate pension advances & commutation (lump sum) requests on all claims.
Set rates and ongoing wage loss reviews. Provide Calculations for Claim Owners.Re-evaluate calculations based on info received or Claim Owner direction.
2003
Administrative Assistant
Provision of administrative support functions to the Customer Service Department that includes: typing all correspondence (memorandums, letters, reports and other confidential material), maintain electronic appointment schedules, schedule internal and external meetings, assemble meeting information, coordinate travel arrangements for meetings, courses, conferences, draft routine correspondence for and coordinate mail flow.
CALGARY HEALTH REGION, Calgary, AB
1990-2003
Administrative Assistant
Handle referrals and client files. Data entry. Appointment booking and rescheduling. Creating scheduling templates. Greeting patients at the reception desk.
Prepare and distribute confidential information and supporting documents for a wide range of meetings.
Produce, edit and format a variety of correspondence including letters, inquiries, memos, contracts, reports, tracking tools, presentations, agendas and minutes.
Assist in the coordination and production of complex reports and analytics.
Provide excellent telephone skills and effective communication techniques
Education
Honors Diploma, Administrative Medical Secretary
Career College, Calgary AB
2003
High School Matriculation Diploma
Lethbridge Collegiate Institute, Lethbridge, AB
Professional Development
Peer Coaching
Acknowledging and Recognizing your Customer
Workplace Conflict and Handling Difficult Situations
Handling Difficult Situations
Mental Health First Aid
Ethical Decision Making
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