Manager Office

PAMELA WHITE DOVE

**** ******** ****, ******* *****, NC, 27107 ********@*******.*** 336-***-****

SUMMARY

Highly self-motivated leader, team player, who is a self-starter, that takes initiative to resolve problems while still gaining knowledge and skills to improve the needs of the organization.

SKILLS & ABILITIES

BLS Certified Instructor, 2012 to present

Certified Emerging Leaders Program, The BB&T Leadership Institute, Fall 2016

EXPERIENCE

Clinic Administrator I- Novant Health

March 2015-January 2019

Responsible for supervising and coordinating all functions and activities of physician practice. Responsible for state and federal regulatory policies and procedures implemented into daily office practice. Responsible for managing office finances which include budget, billing, and workques. Ensure Physician’s and APC’s license and DEA licenses are in compliance. Make sure that office is following several regulatory agencies Medicare, Medicaid, Joint Commission, OHSA, Patient Center Medical Home

Supervisor Physician Practice Licensed Practical Nurse-Novant Health

January 2012 - March 2015

Responsible for providing administrative supervision in practice under the direction of the Practice Manager. In charge of making sure that office follows agency accreditation such as Joint Commission, OSHA, Patient Centered Medical Home. Vaccine Administrator for private and state supplied vaccines. Educating team members on policies and procedures

Clinical Lead Physician Office, Licensed Practical Nurse- Novant Health

August 2008 - January 2012

Responsible for delivering remarkable patient experience, while performing clinical and non-clinical duties in practice under the direction of the Practice Manager. Attended Clinical Practice Counsel meetings that keep all Novant Health practices ready for Joint Commission, OSHA, Patient Centered Medical Home, Medicare and Medicaid accreditation. Responsible for audits which include hand washing, 2 patient identifiers, severe weather drills, fire drills, chart reviews, critical labs, procedure time outs.

Licensed Practical Nurse Physician Office - Novant Health

February 1998 - August 2008

Responsible for delivering remarkable patient experience, while providing nursing care to assigned patients under the direction and supervision medical provider and office manager. Started IV’s, given medications by mouth, intramuscular and subcutaneous injections, TB skin test per MD orders. Back up vaccine administrator for state and private supplied vaccines. Implemented NCIR for the practice for state and private supplied vaccines. Part of team that helped with readiness, for Joint Commission, OSHA and any other regulatory agency.

Licensed Practical Nurse - Novant Health Forsyth Medical Center, 2nd Gastroenterology

September 1996- February 1998

Responsible for delivering remarkable patient experience, while providing nursing care to assigned patients under the direction and supervision of a Head Nurse. Prepared patient for surgery, colonoscopies, endoscopies, CT scans, MRI’s, x- rays, started IV’s, give medication by mouth, intramuscular and IV per physician orders.

EDUCATION

CAPELLA UNIVERSITY

Masters Health Care Administration with Specialization in Leadership

May 2016 - projected completion date September 2019

WINSTON SALEM STATE UNIVERSITY, WINSTON SALEM, NC

Bachelor Interdisciplinary Studies (Concentration in Sociology) - December 2016

FORSYTH TECHNICHICAL COMMUNNITY COLLEGE, Winston Salem, NC

Diploma Licensed Practical Nursing - May 1996

REFERENCES

AVAILABLE UPON REQUEST

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