Security Customer Service

Zachary E. Newhard

*** ******** ***** **********, ** 19350

484-***-****) **********@*****.***

Education

University of New Haven, West Haven, CT May 2016

Bachelor of Science, Criminal Justice, GPA: 3.30/4.0

Concentration: Investigative Services, Minor: Psychology

Recipient of Presidential Scholarship

Study abroad program at University of New Haven Prato, Italy Aug. 2014-Dec 2014

Learned proficient skill in Microsoft Word, PowerPoint, Excel, and SPSS

Related Experience

Transportation Security Administration: Homeland security August 2017- Present

Transportation Security Officer

Process travel documents monitoring for forgery and fraud

Checking luggage or packages manually or screening with x-ray equipment in order to identify hazardous items

Identify potential security risks by observing the behavior of travelers

Focus on customer service, while assisting passengers who have questions or special needs.

Head of the checkpoint lost and found Compliance and Collection

Received Eagle Eye Award for timely identifying and response to a security threat

Received Team Award for teamwork, decision making, positive attitude, and professionalism

Hold Federal Security Clearance

Project Longevity, West Haven, CT March 2015- Aug. 2015

Data collector, Project Manager Assistant

Collected all up to date data in the department

Maintained data files for accuracy, and analysis

Provided weekly reports to Agency Team Leaders

Assisted in auditing and reviewing files for Administration

Assisted Project managers in scheduled events or other duties

Disney College Program and Internship, Orlando, FL Jan. 2013-Aug. 2013

Walt Disney World and Resorts (700+ Hours)

Required to know security protocol, crisis management, proper guest interaction, and crowd control/organization as a Main Gate Park Greeter role

Completed advanced training and coursework through Disney’s Security and Professional Development Series.

Completed in depth study of Security processes from prevention to response

Gained working knowledge of fraud, partnering with law enforcement, incident command, specialized operations and use of Canine units

Assessed various aspects of Security in the hospitality industry

Gained valuable guest services experience by assisting more than 400 guests per day in various situations.

Work Experience

G4S Private Security: New Castle, DE Dec 2016- Aug 2017

Allied Universal Security Services: Wilmington, DE June 2016- Dec 2016

Contemporary Staffing Solutions: Wilmington, DE June 2016- Aug 2016

Red Robin Gourmet Burgers: Quakertown/Saucon Valley, PA Dec. 2010-Dec. 2014

Certifications/Licenses

AHA Heartsaver First Aid CPR AED Jan 3 2017

Delaware Security Guard License July 8 2016

FEMA IS-00907 Active Shooter: What You Can Do October 8 2015

FEMA IS-00230.d Fundamentals of Emergency Management October 8 2015

FEMA IS-00235.b Emergency Planning October 8 2015

FEMA IS-546.a Continuity of Operations Awareness August 2017

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