Manager Customer Service

Curriculum Vitae

Of

Sibusiso Qodasi

Personal details

First Name : Sibusiso

Surname : Qodasi

Address : ** **** *** ************ ***

: Johannesburg Gauteng 2109

Contact Details : My; 081-***-****

: Sister; 083-***-****

: Mom; 083-***-****

Email : *********@*****.***

: ********@*****.***

Date of Birth : 14 February 1985

I.D number : 850-***-**** 087

Gender : Male

Marital Status : Single

Dependents : One (daughter)

Nationality : South African

Home Language : English

Other Lang : Xhosa & Zulu

Hobbies : Reading, watching movies,

: playing tennis and jogging

Criminal Offence : None

Health : Excellent

Educational History.

Last School Attended : Sparrow High School

Grade Passed : Grade 12

Year : 2003

Subjects :English HG, Afrikaans SG

:Maths SG, Biology SG

: Geography HG

Other Subjects : Computer Literacy & Life Skills

Tertiary Education.

Call Centre Training

Institution : Appletech Training Centre

Course : IT/Call Centre Agent

Subjects : Call centre training & comp Lit

Year : 2006 (6 mnths)

Business Management

Institution : Central Johannesburg College

Course : Intro to Business Management

: N4 Business Management

Subjects : Business Com, Entrepreneurship

: Intro Accounting, Management

:Acoounting

: Business Management & Comp :

:literacy

Year : July 2007 – June 2008

KFC All Star Training

Institution : KFC Kenilworth Franchise Training

Course : All Star Team Member

Modules : Customer Service, Store Operations,

: Cooking & rounder Station,

: Chemicals, Health & Safety,

: Cashier/Teller Skills

Year : 12 October 2008

Security

Institution : Higher Security Training Centre

Course : Grade C, D, E

Year : 2004 October

My Assistant Manager Abilities & Skills.

Management Skills; Leadership; Motivational Skills.

Strong Communication Skills; Multitasking; Customer Service.

Problem Solving Skills Creativity; Ability to Work Well Under Pressure.

Performance Management; Ability to Foster Teamwork; Organisation.

Ability to Educate Others; Basic Computer Skills; Attention to Detail.

Working Experience and duties as an Assistant Manager.

Handling customer complaints and resolving issues that employees are not authorised to handle on their own

Dealing with schedule changes, employee call-ins, and other staffing issues

Filling in for absent employees as needed to ensure smooth operation of the business

Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks

Delegating tasks to employees

Keeping day-to-day activities organised

Motivating employees to perform well

Maintaining a safe and clean work environment

Training employees in proper safety procedures and providing training updates as needed

Organising promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials

Managing projects as assigned and organising teams to assist in these efforts

My Receptionist abilities and strengths.

Highly skilled in greeting visitors and directing them to the right person or section. Well-versed in managing guests book and issuing security passes.

Hands-on experience in giving information to visitors and answering their questions. Proven record of answering/forwarding calls and taking messages.

Demonstrated ability to deal with phone and email inquiries. Able to maintain an organized reception area. Comprehensive knowledge of organizing reading material in the waiting area

Skills and Experience as a Receptionist.

Adaptability

Multitasking

Leadership

Management

Teamwork

Problem-solving

Collaboration

Time management

Empathetic

Prioritizing

Employment History .

Name of the Company. : Afhco

Position. : Receptionist

Duration : May 2014 retrenched Jan 2018

Name of company : Mr Delivery South

Position held : Assistant Manager

Duration : 2012 March – 2013

: May

Name of company : Tracker

Position held : Receptionist

Duration : 2010 May – 2010

: October

References.

Name of the Company : Afhco

Position held : HR Manager

Contact person : Ms Mokwena

Contacts : (011-***-****

Postion held : Building manager

Contact person : Patrick Marula

Contacts : 073-***-****

Name of Company : Mr Delivery Southern Subs

Contact Person : Nokuthula Sandra Dyasi

Position Held : Branch Manager

Contacts : 065-***-****

Name of Company : Tracker

Contact Person : Charmiane Jooste

Position Held : Hr Manager

Contacts : (011-***-****

Contact this candidate