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Customer Service Data Entry

Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted:
March 31, 2019

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Resume:

Profile

Kalpenah a/p Kanthasamy

Contact Info

Address

:

No. 5, Jalan Rasmi 4, Taman Rasmi Jaya 68000 Ampang Selangor.

Mobile No.

:

016*******

Email

:

ac8yqk@r.postjobfree.com

Personal Particulars

Age

:

31years

D.O.B

:

1 March 1988

Nationality

:

Malaysian

Gender

:

Female

Marital Status

:

Married

Permanent Residence

:

Malaysia

Educational Background

Highest Education

Level

:

SPM / Diploma Hotel Management

Institute / University

:

-Sek.Men.Keb Taman Kosas

-Olympia College

Located In

:

-Ampang

-Petaling Jaya, Selangor

:

Working Experiences

May 2016 – Current

Merchantrade Asia Sdn Bhd

(Agent Review Executive)

Review agents according to the BNM requiments(money service business)

Escalate and lialise report to the relevant department according to requirements.

Prepare e-mail, filing and keep records all the documents from agents according to BNM guidelines

Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality.

Feb 2015 –Feb 2016

Citigroup Transaction Service (m) S.B

(Citi Phone Officer)

providing help and advice to customers using your organisation's products or services;

communicating courteously with customers by telephone, email, letter and face to face;

investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

issuing refunds or compensation to customers;

keeping accurate records of discussions or correspondence with customers

April 2014 – Nov 2014

Astro Measet Broadcast System

(Customer Service)

providing help and advice to customers using your organisation's products or services;

communicating courteously with customers by telephone, email, letter and face to face;

investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

issuing refunds or compensation to customers;

keeping accurate records of discussions or correspondence with customers

April 2013 – Nov 2013

U- Mobile Sdn Bhd

(Customer Service)

providing help and advice to customers using your organisation's products or services;

communicating courteously with customers by telephone, email, letter and face to face;

investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

issuing refunds or compensation to customers;

keeping accurate records of discussions or correspondence with customers

Jun 2011 – Dec 2012

La Bodeqa

(Waiteress/Cashier)

Serve food and beverages

Lodge report

Handling customer with good customer service

Jan 2011 – Jun 2011

Yakin Molek Sdn Bhd

(Data Entry Clerk)

Key in daily collection

Prepare monthly billing

Reporting to Management about owners request & enquiries

Organize and maintain proper documentation system

Sorting and filing

Mac 2008 – Dec 2010

Public Bank Berhad

(Clerk/Typist/Cashier)

Preparing and perusing Sale and Purchase Agreement

Preparing and perusing security document for loan application

Prepare Invoice for Purchaser

Filling and Records

Update Purchaser Status to lawyer

Organize and maintain proper documentation systems

Preparing report and keep relevant records up to date

Computer Knowledge

Microsoft Office - ( Microsoft Word, Excel and Power Point)

Adobe Page Maker 7.0

Adobe Photoshop 7.0

Additional Info

Career Objective

- Seek for better carrier advancement opportunities and exposure.

Strengths

- Results driven & aggressive with high personal and career goals.

- Excellent interpersonal skills with people from all levels of corporate management.

- Able to work independently with minimum supervision.

- Possess lots of initiative and self motivation with a highly objective and result-driven mindset.

- Good team player and multitasking capabilities.

- Able to supervise and work independently.

- Self-motivated, good oral and written communication skills and also fast learner.

Languages

Written: Malay, and English

Spoken: English, Malay and Tamil

Miscellaneous

Expected Monthly Salary: RM 3000 (nego)

Possess Own Transport : No



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