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Customer Service Pharmacy

Location:
East Brunswick, New Jersey, United States
Posted:
March 31, 2019

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Resume:

PALLAVI CHOKSHI, RPH

EAST BRUNSWICK, NEW JERSEY E-MAIL: ac8yo6@r.postjobfree.com PHONE: 732-***-**** PROFESSIONAL SUMMARY

Highly-Skilled, Motivated, Patient-Centric Pharmacist with 15+ years of proven success in creation and delivery of Medication Therapy Management (MTM) plans, Drug Safety, and Pharmacovigilence: Expert in supporting positive patient outcomes through fostering solid, trusting relationships with patients, caregivers, co-workers, allied health providers, and patient advocates; highly skilled in quickly recognizing dangerous and harmful drug interactions as well as educating patients and caregivers regarding proper administration and storage of drugs to ensure patient health and safety; dedicated health care professional with high-level knowledge of clinical trial studies, scientific research, and emerging/experimental medications; skilled in MedDRA coding, WHO Drug Dictionary & Regulatory Report, ICSR and aggregate reports such as PSUR, SUSAR, PBRER, and SAE medical reports; familiar with MHRA, US FDA, EU-EMA regulations, global regulatory requirements for drug safety and pharmacovigilance, and REMS and FDA/EU guidelines of Risk Management (RMP); proficient in Microsoft Office Suite, RX2000, Intercom Plus, Oracle Argus Safety System 8.0, and SAS 9.4; highly adept in managing multiple priorities and projects in dynamic, fast-paced healthcare and corporate environments. Key Competencies & Skills:

• Patient Health & Wellness Initiatives • Team Building & Management

• Individualized MTM Program Management • Effective Listening & Communications Skills

• Medicare & Medicaid Guidelines • Strategic Thinking and Problem Solving

• Clinical Trials & Emerging Clinical Trends • Strong Analytical & Organizational Skills

• Advanced Drug Safety Expertise • Collaborative & Results-Driven Management Style PROFESSIONAL EXPERIENCE

and evaluate medication profiles/histories, assessed compliance and suggested modifications as needed.

• Maintain strict compliance with state laws and regulations, including controlled substances; provide leadership, oversight, resources, information, and training to pharmacists and technicians to enable them to provide excellent customer service.

• Maintain pharmacological knowledge by attending relative workshops; reviewed professional publications; establish personal networks; participated in professional societies.

• Conduct outreach and disease education by counseling hundreds of patients about their disease state and medications to achieve customer trust; enable pharmacy to offer high value services including Medication Therapy Management (MTM).

• Build and maintain lasting, positive relationships with store personnel, patients, caregivers, HMOs, and allied healthcare professionals to encourage customer loyalty and position pharmacy as a trusted healthcare resource for the community.

• Administer immunizations, including those for flu, Pneumonia, Zostavax, Tdap, and Hepatitis, and health tests to patients ranging from pediatrics to geriatrics in compliance with federal, state, and local regulations as well as corporate protocol.

• Consistently outperform sales and profit goals and implement company initiatives by directing pharmacists, technicians, and administrative staff of high volume location; lead team to achieve “Best Customer Satisfaction Award”. ADVANCED DRUG SAFETY & PHARMACOVIGILANCE ASSOCIATE – SOLLERS 2015

• Managed Phase IV of clinical research, drug safety, data analysis, case narrative development, drug discovery and development, New Drug Application, Investigational Brochure, Investigational New Drug submission, Good Clinical Practices, ICH Guidelines and Phase IV Post-Marketing Surveillance and drug monitoring.

• Entered project events, lab values, and patient information; assisted with MEDRA Coding project requiring event coding per WHO drug dictionary requirements; created Individual Case Safety Reports (ICSR) using patient, product, and event details.

• Handled data for adverse events (AE), serious adverse events (SAE), toxic events, and adverse drug reaction (ADR) for special population groups; provided expertise in Pharmaco-epidemiological Phase IV studies.

• Responsible for pharmacovigilance operational aspects including triage, data entry, case narrative writing, medical case review, and reporting utilizing Oracle Argus Safety 8.0.

• Conducted regular pharmacovigilance developments and supervised related processes; attended meetings related to product safety; contributed to keeping the organization’s database on drug safety up-to-date to maintain its relevance and ease of use. STAFF PHARMACIST – WALGREENS PHARMACY 2007 – PRESENT

• Dispense large volume of prescriptions based on physician orders, ensuring that dosages are appropriate for patient; conduct PALLAVI CHOKSHI, RPH

RESUME, PAGE 2

CVS PHARMACY 2001 – 2007 PHARMACY MANAGER 2006 – 2007

• Managed overall pharmacy operations including planning, monitoring, and administering clinical and pharmaceutical services and dispensation of 300+ prescriptions/day; train, supervise, and review performance of nine direct and indirect reports.

• Led teams to achieve script volume of 110% in three years; won “Best Customer Service Award” for two consecutive years; implemented student discount programs and conducted extensive community outreach with seniors.

• Contributed toward opening of brand new store from floor plans to policies and procedures, inventory, staff training, and business development; resolved third-party claims and issues including dose alerts, medication under-use, formulary, and more.

• Developed and implement pharmacy policies and procedures and ensure compliance with HIPPA laws as well as federal, state, and local regulations; train pharmacy staff relative to said laws and regulations.

• Identified and proactively eliminate adverse reactions to prescriptions, therapeutic duplication, drug-disease contraindication, duration of drug treatment, drug-allergy interaction, and clinical abuse/misuse for patients on complex drug therapies.

• Dispensed prescriptions by following standard procedures for receiving, filling, dispensing, logging, and executing loss controls; liaise with doctors regarding prescriptions, including generic substitution, dosage, formularies, and possible drug interactions. STAFF PHARMACIST 2001 – 2006

• Advised customers on the proper selection of medication brands, medical equipment, and healthcare supplies; dispensed appropriate prescriptions according to doctor’s orders to ensure excellent customer service and pharmacy goodwill.

• Provided information about drug interactions, dosage, side effects, and proper medication storage; reviewed prescriptions to ensure accuracy, to determine the needed ingredients and to evaluate their suitability.

• Maintained records such as patient profiles, pharmacy files, inventories, and control records; planned, implemented, and maintained procedures for mixing, packaging, and labeling pharmaceuticals according to policy and legal requirements.

• Ordered and purchased medical supplies, drugs, and pharmaceutical supplies; led pharmacy operations such as hiring and supervising staff, performing administrative task, and buying/selling of non-pharmaceutical merchandise.

• Collaborated with other health care professionals to plan, monitor, review, and evaluate the effectiveness and quality of drugs and regimens; provided advice on drug applications and characteristics. PHARMACY INTERN 2001

• Filled prescriptions accurately and follow all accuracy protocols; educate patients and caregivers regarding probable drug interactions and contraindications with other prescriptions, OTC medications, or supplements.

• Assisted technicians in calling customers’ doctors concerning refills when needed; adhere to all local, state, and federal laws including HIPPA and patient privacy laws; maintain an awareness of inventory/stocking conditions and note discrepancies.

• Achieved sales and profit goals established for pharmacy; monitor and control all expenses and establish quality assurance standards; reinforce safety programs by complying with safety procedures and notify store management of unsafe conditions. PHARMACY INTERN – VLS PHARMACY 1998 – 1999

• Built and maintained relationships with health care providers and patients by attending to questions and requests and referring inquiries to the pharmacists; protected patients and employees by adhering to infection-control policies and protocols.

• Maintained pharmacy’s cleanliness and safety by complying with rules, regulations and procedures; organized medications for pharmacists to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and more.

• Responsible for pharmacy inventory duties such as inspection of stocks to determine inventory level, anticipation of needed medications and supplies, placement and expedition of orders, verification of receipts, and removal of outdated drugs. EDUCATION CERTIFICATIONS LICENSURES

MEDICATION THERAPY MANAGEMENT – POWERPAK CE 2018 REGISTERED PHARMACIST – NEW JERSEY (LICENSE #28RI02831800 2002 – 2019 LICENSED PHARMACIST – SOUTH CAROLINA (LICENSE #12046 2018 – 2019 CERTIFIED IMMUNIZER – NEW JERSEY BOARD OF PHARMACY 2017 – 2019 BASIC LIFE SUPPORT FOR HEALTHCARE PROVIDERS– AMERICAN RED CROSS 2017 – 2019 ADVANCED DRUG SAFETY CERTIFICATION – SOLLERS 2016 BACHELOR OF PHARMACY – L.M. SCHOOL OF PHARMACY 1994 For more information about Pallavi Chokshi, please visit her LinkedIn® profile: www.linkedin.com/in/usernamehere



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