**** ****** **, ************, ** 19135 H: 215-***-**** firstname.lastname@example.org Articulate Direct Support driven to succeed. Strategic planning and client relationship management expert. Dedicated and detail-oriented Customer Service specialist with 3 years of human service experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in customer relationship management and document control. Dependable self-starter seeking to leverage background into managerial role with progressive organization.
Compassionate client care
Ms Office experience
Customer service experience
Resident Skills Training Feb 2019 to Current
Path Incorporated - Philadelphia, PA
Completed data entries in charts and log books to document clients' progress with accuracy.
Supervised frequent activities such as medication and personal hygiene to ensure safety.
Worked to improve patient outlook and daily living through compassionate care. Maintained clean and well-organized environment to promote client happiness and safety.
Transported client to doctor's appointments and to complete other related errands.
Home Health Aide Oct 2013 to Jun 2015
Ellison Nursing Group - Philadelphia, PA
Assisted disabled individuals to foster independence while still closely monitoring safety.
Facilitated games and other activities to engage clients. Worked to improve patient outlook and daily living through compassionate care. Delivered a high level of assistance in general household duties, which included cooking, meal prep and food shopping.
Provided personal nursing care in pre- and post-operative situations. Child Care Assistant Mar 2013 to Aug 2015
Little Ms. Muffins - Philadelphia, PA
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Built stable, consistent and positive environment for 4-5 year old children. Served as mentor to junior team members.
Familiarized parents with center's policies, regulations, fees and curriculum. Supported children's emotional and social development by adapting communication tactics for differing client needs.
Education and Training
High School Diploma 2001
King Martin Luther High School - Philadelphia, PA