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Customer Service Home Health

Location:
Philadelphia, Pennsylvania, United States
Posted:
March 31, 2019

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Resume:

Summary

Skills

Experience

MERCEDES JAMES

**** ****** **, ************, ** 19135 H: 215-***-**** ac8ynz@r.postjobfree.com Articulate Direct Support driven to succeed. Strategic planning and client relationship management expert. Dedicated and detail-oriented Customer Service specialist with 3 years of human service experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in customer relationship management and document control. Dependable self-starter seeking to leverage background into managerial role with progressive organization.

Excellent communication

Client documentation

Community activities

Compassionate client care

Team leadership

Goal-oriented

Compliance requirements

Excel efficient

Ms Office experience

Customer service experience

Resident Skills Training Feb 2019 to Current

Path Incorporated - Philadelphia, PA

Completed data entries in charts and log books to document clients' progress with accuracy.

Supervised frequent activities such as medication and personal hygiene to ensure safety.

Worked to improve patient outlook and daily living through compassionate care. Maintained clean and well-organized environment to promote client happiness and safety.

Transported client to doctor's appointments and to complete other related errands.

Home Health Aide Oct 2013 to Jun 2015

Ellison Nursing Group - Philadelphia, PA

Assisted disabled individuals to foster independence while still closely monitoring safety.

Facilitated games and other activities to engage clients. Worked to improve patient outlook and daily living through compassionate care. Delivered a high level of assistance in general household duties, which included cooking, meal prep and food shopping.

Provided personal nursing care in pre- and post-operative situations. Child Care Assistant Mar 2013 to Aug 2015

Little Ms. Muffins - Philadelphia, PA

Communicated with children's parents and guardians about daily activities, behaviors and problems.

Built stable, consistent and positive environment for 4-5 year old children. Served as mentor to junior team members.

Familiarized parents with center's policies, regulations, fees and curriculum. Supported children's emotional and social development by adapting communication tactics for differing client needs.

Education and Training

High School Diploma 2001

King Martin Luther High School - Philadelphia, PA



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