Spanish / English / French
Over 7 years of experience in administrative, and clerical support
Ability to work in a team environment and independently
Excellent customer service skills and interpersonal skills
Ability to keep information organized and confidential
MS Office (Excel, Word, PowerPoint, Outlook.)
OPTIMUS, T24, MONETIS, SIBL, OCMS
SENIOR OPERATION OFFICER, (Toronto, Ontario) November, 2018 – March 29, 2019
LAURENTIAN BANK – LBC
Perform deposits, wires, transfers, disbursements, external payments, clearing checks, and other financial transactions
Analyzes, documents, and accurately executes routine self-directed financial transactions using various computer systems within set parameters and timelines
Contribute to the department operating efficiency by maintaining the workflow and prioritizing effectively.
Perform researches and answers inquiries from internal business partners regarding processing issues.
ADMINISTRATIVE ASSISTANT, SALES ADVISOR (Quebec, Quebec) April, 2012 to July, 2015
Responsible for the receipt, maintenance, storage, use, and disposition of records and merchandises
Prepare accurate sales, employee’s working hours and budget reports
Fulfilled administrative tasks, calculated sales goals for the staff and supervised their achievement, and scheduled staff according to the hours budget
Replaced the manager during her absences, demonstrating a high level of professional performance
Facilitated reimbursements and exchanges, promoting all the time exchanges rather than reimbursements to maintain sales goals
COOFIPOPULAR (POPULAR BANK) Santander, Colombia December, 2009 to April, 2011
Inputting data into excel spreadsheets and in-house different platforms
Reviewed, analyzed, and preauthorized up to 30+ approved/declined credit requests weekly for bank’s employees
Conducted investigations, gave treatment and offered solutions to the customer’s concerns or complaints, reassuring customer’s satisfaction
Allocate and monitor office’s budget and report to the accounting office.
Managed general and confidential files, maintaining confidentiality with regard to personal and financial information of bank’s employees
FUNDESAN Santander, Colombia April to September, 2008
SERVIGOM LTDA Santander, Colombia February, 2006 to February, 2008
CORPORATION UNIVERSITARIA UNICIENCIA Santander, Colombia Mars, 2004 to January, 2006
ENTREPRENEURSHIP MANAGEMENT, George Brown College, Toronto, Ontario 2018
ENGLISH FOR ACADEMIC PURPOSES, George Brown College, Toronto, Ontario 2017
BACHELOR’S DEGREE IN ADMINISTRATION University UDES, Santander, Colombia 2008
ICAS’ Ontario Evaluation: Bachelor’s degree in Administration-4 years
WORKING WOMEN COMMUNITY CENTER, Toronto, Ontario June, 2017 to January, 2018
Volunteer receptionist; appointment bookings, managing the phones, updating clients profiles, managing files, registered clients into agencies’ data collection system and used effectively office equipment such as photocopier, fax, and scanner.
Developed an excellent relationship with staff and customers.
Data Entry and OCMS Administrative duties for its mentoring and tutoring programs