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Administrative and Clerical Support

Location:
Mississauga, Ontario, Canada
Posted:
March 31, 2019

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Resume:

Administrative Officer

Spanish / English / French

Over 7 years of experience in administrative, and clerical support

Ability to work in a team environment and independently

Excellent customer service skills and interpersonal skills

Ability to keep information organized and confidential

MS Office (Excel, Word, PowerPoint, Outlook.)

OPTIMUS, T24, MONETIS, SIBL, OCMS

WORK EXPERIENCE

SENIOR OPERATION OFFICER, (Toronto, Ontario) November, 2018 – March 29, 2019

LAURENTIAN BANK – LBC

Perform deposits, wires, transfers, disbursements, external payments, clearing checks, and other financial transactions

Analyzes, documents, and accurately executes routine self-directed financial transactions using various computer systems within set parameters and timelines

Contribute to the department operating efficiency by maintaining the workflow and prioritizing effectively.

Perform researches and answers inquiries from internal business partners regarding processing issues.

ADMINISTRATIVE ASSISTANT, SALES ADVISOR (Quebec, Quebec) April, 2012 to July, 2015

BOUTIQUES MARIE-CLAIRE

Responsible for the receipt, maintenance, storage, use, and disposition of records and merchandises

Prepare accurate sales, employee’s working hours and budget reports

Fulfilled administrative tasks, calculated sales goals for the staff and supervised their achievement, and scheduled staff according to the hours budget

Replaced the manager during her absences, demonstrating a high level of professional performance

Facilitated reimbursements and exchanges, promoting all the time exchanges rather than reimbursements to maintain sales goals

ADMINISTRATIVE ASSISTANT

COOFIPOPULAR (POPULAR BANK) Santander, Colombia December, 2009 to April, 2011

Inputting data into excel spreadsheets and in-house different platforms

Reviewed, analyzed, and preauthorized up to 30+ approved/declined credit requests weekly for bank’s employees

Conducted investigations, gave treatment and offered solutions to the customer’s concerns or complaints, reassuring customer’s satisfaction

Allocate and monitor office’s budget and report to the accounting office.

Managed general and confidential files, maintaining confidentiality with regard to personal and financial information of bank’s employees

OTHER EXPERIENCE

ADMINISTRATIVE ASSISTANT

FUNDESAN Santander, Colombia April to September, 2008

SERVIGOM LTDA Santander, Colombia February, 2006 to February, 2008

CORPORATION UNIVERSITARIA UNICIENCIA Santander, Colombia Mars, 2004 to January, 2006

EDUCATION

ENTREPRENEURSHIP MANAGEMENT, George Brown College, Toronto, Ontario 2018

ENGLISH FOR ACADEMIC PURPOSES, George Brown College, Toronto, Ontario 2017

BACHELOR’S DEGREE IN ADMINISTRATION University UDES, Santander, Colombia 2008

ICAS’ Ontario Evaluation: Bachelor’s degree in Administration-4 years

VOLUNTEER

WORKING WOMEN COMMUNITY CENTER, Toronto, Ontario June, 2017 to January, 2018

Volunteer receptionist; appointment bookings, managing the phones, updating clients profiles, managing files, registered clients into agencies’ data collection system and used effectively office equipment such as photocopier, fax, and scanner.

Developed an excellent relationship with staff and customers.

Data Entry and OCMS Administrative duties for its mentoring and tutoring programs



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