Objective Utilize my skills and experience working for an aggressive company, but more importantly,

a well-balanced company.

Experience Front Desk Manager 07/2015 to Present

Medwell Spine, Osteoarthritis and Neuropathy Center Midland Park, NJ

Greeting all arriving patients; Maintain all patient charts, including new patients’ paperwork and insurance, filing & scanning of all important documents and verification of PT and DC authorizations; Answering phone calls; Scheduling and maintaining patient appointments.

Assistant Manager 07/2013 to 07/2015

Justice/Brothers Paramus, NJ

Responsible for daily store operations; Train new hires; Coach and develop sales people to maintain high level of customer service; Control payroll; Ensure that daily sales goals were met; Process arriving

shipment; Merchandise clothing and accessories on the sales floor.

Associate Manager 01/2011 to 06/2013

Build A Bear Workshop Paramus, NJ

Responsible for daily store operations of the store; Active role in interviewing and hiring process

of new employees; Coach staff on guest service to maintain high guest service scores; Provide a

fun experience for all guests, from children to adults; Process arriving shipment; Store

merchandising; Control payroll; Manage to daily/weekly sales goals.

Administrative Assistant 06/ 2009 to 02/ 2013

Royal-Pak Systems, Inc. Hackensack, NJ

Daily operations of front office, including daily scheduling of service calls; Assist General Manager, as

required; Receive all incoming calls; Generate sales, operations and financial reports; Accounts

Receivable, including processing invoices, light collections, and payment tracking.

Director – CME Grand Round Programs 11/2001-02/2009

Network for Continuing Medical Education Secaucus, NJ

Scheduled CME Grand Round Programs (1,400+ completed company-wide in 2008); Managed 10

meeting coordinators; Recruit, interview, hire and train coordinator staff; Developed performance

incentives; Staff production oversight with managers on periodic basis and daily with each coordinator;

Successfully resolved any and all escalated calls from reps, hospital or speakers; Managed activities

and events to budget; Finalized team programs; Processed payments to hospitals and speakers; Generated and maintained program reports.

Customer Service/Data Processing Manager 09/1994-11/2001

Innovex MedCom Marketing Group Parsippany, NJ

Provided all administrative support for Project Manager and Sales Team; Maintained incoming and outgoing shipments; Batch processing through UPS and FedEx; Fielded calls from doctors and vendors; Ordered and sent medically-related gifts to program participants; Coordinated meetings and speaker confirmations.

Additional Retail Sales Operations Experience 1980-1997

Linen n Things Paramus, NJ

The Gap Easton, PA

The Children's Place Montgomeryville, PA

Skills Proficient in Word, Excel and Access, Working Knowledge of PowerPoint, QuickBooks.

References Available upon request.

ac8yj5@r.postjobfree.com

201-***-****

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