Objective Utilize my skills and experience working for an aggressive company, but more importantly,
a well-balanced company.
Experience Front Desk Manager 07/2015 to Present
Medwell Spine, Osteoarthritis and Neuropathy Center Midland Park, NJ
Greeting all arriving patients; Maintain all patient charts, including new patients’ paperwork and insurance, filing & scanning of all important documents and verification of PT and DC authorizations; Answering phone calls; Scheduling and maintaining patient appointments.
Assistant Manager 07/2013 to 07/2015
Justice/Brothers Paramus, NJ
Responsible for daily store operations; Train new hires; Coach and develop sales people to maintain high level of customer service; Control payroll; Ensure that daily sales goals were met; Process arriving
shipment; Merchandise clothing and accessories on the sales floor.
Associate Manager 01/2011 to 06/2013
Build A Bear Workshop Paramus, NJ
Responsible for daily store operations of the store; Active role in interviewing and hiring process
of new employees; Coach staff on guest service to maintain high guest service scores; Provide a
fun experience for all guests, from children to adults; Process arriving shipment; Store
merchandising; Control payroll; Manage to daily/weekly sales goals.
Administrative Assistant 06/ 2009 to 02/ 2013
Royal-Pak Systems, Inc. Hackensack, NJ
Daily operations of front office, including daily scheduling of service calls; Assist General Manager, as
required; Receive all incoming calls; Generate sales, operations and financial reports; Accounts
Receivable, including processing invoices, light collections, and payment tracking.
Director – CME Grand Round Programs 11/2001-02/2009
Network for Continuing Medical Education Secaucus, NJ
Scheduled CME Grand Round Programs (1,400+ completed company-wide in 2008); Managed 10
meeting coordinators; Recruit, interview, hire and train coordinator staff; Developed performance
incentives; Staff production oversight with managers on periodic basis and daily with each coordinator;
Successfully resolved any and all escalated calls from reps, hospital or speakers; Managed activities
and events to budget; Finalized team programs; Processed payments to hospitals and speakers; Generated and maintained program reports.
Customer Service/Data Processing Manager 09/1994-11/2001
Innovex MedCom Marketing Group Parsippany, NJ
Provided all administrative support for Project Manager and Sales Team; Maintained incoming and outgoing shipments; Batch processing through UPS and FedEx; Fielded calls from doctors and vendors; Ordered and sent medically-related gifts to program participants; Coordinated meetings and speaker confirmations.
Additional Retail Sales Operations Experience 1980-1997
Linen n Things Paramus, NJ
The Gap Easton, PA
The Children's Place Montgomeryville, PA
Skills Proficient in Word, Excel and Access, Working Knowledge of PowerPoint, QuickBooks.
References Available upon request.