Henderson, ***** firstname.lastname@example.org
Office Management Professional with extensive experience in Business, Management, Office Administration and Consulting. Strengths would be found in work ethics; problem solving; anticipation of needs and detail oriented. Demonstrated competency in an administrative position.
Contracts and Agreements
Microsoft Office Specialist
IT Technical Support
Claims Assistant – Health Insurance 2018-Present
Wollborg Michelson – Health Net, Woodland Hills, CA – Health Insurance
Assisting with claims, with extensive use of Excel and learning multiple proprietary software programs.
Project Coordinator – TPA for Retirement Plans (Temp) 2018-2018
Royal Staffing Services – Pacific Benefit Services, Sherman Oaks, CA – TPA
Working extensively with Excel and Word Perfect, updated yearly reports of retirement plans of behalf of employers. Advanced use of Excel. All used to create a year-end report for the companies.
Administrative Assistant – Pharmacy (Temp)
Pharmaceutical Strategies - Omnicare of So Cal, Canoga Park, CA – Pharmacy 2017 - 2017
Fielded requests for new and refill of prescriptions.
Followed up with doctors and facilities to clarify new prescriptions.
Administrative Assistant - Medicare (Temp) 2017 - 2017
Volt Workforce Solutions - Blue Shield of California, Woodland Hills, CA – Medicare
Helped develop an end-to-end process improvement on document retention for Enrollment Team per Centers for Medicare and Medicaid Services regulations.
Use of Excel Spreadsheets with Pivot Tables and Document DNA software.
Determined/troubleshot the cause of a backlog, then implement a solution.
Medical Administrative Assistant - Workers’ Compensation (Temp) 2016 - 2016
Adecco Group – Zenith Insurance Company, Woodland Hills, CA – Workers’ Compensation
Sent certification letters to requesting physicians for treatment, diagnostic studies and therapies.
Follow up with facilitator to see if diagnostics studies were scheduled; DME equipment dispensed; then followed up for diagnostic or specialty therapy reports.
On the job training of new software.
Medical Records/Intake/Authorization Coordinator 2016 - 2016
Vesper Hospice & Angeles Home Health, Encino, CA – Hospice/Home Health
In charge of all needed medical records and admission paperwork including verification and eligibility during intake of new and existing patients.
Learned new software program (HCHB) with minimal training.
Ordered/stocked medical supplies.
Cleaned up backlog of physician orders to stay in compliance.
Scanned/uploaded all paperwork for admission, physician orders and miscellaneous paperwork.
Office Manager/Consultant 2011 - 2014
Stu and Laurie - That’s Entertainment, Inc., Tarzana CA - Entertainment
Daily functions running the office including calendars; interviewing, hiring and training of new employees; extensive interaction with vendors; correspondence in and out of the office; banking; travel.
Managed a staff of 8 employees.
Increased potential partnerships 12-fold by evaluating and editing Power Point presentation.
Interacting and negotiating with vendors.
Medical Historian/Administrative – Workers’ Compensation 2009 - 2011
Ainbinder Orthopedic Medical Group, Encino, CA – Medical for Workers’ Compensation Ordered and reviewed all medical reports, tests and procedures; creating a medical history of the patient from the date of injury to the date of the exam; including any prior injuries, procedures, surgeries and testing relevant to the injury; Inclinometer Testing as necessary; as well as any other administrative work necessary.
Consistently met deadlines to avoid penalties and uphold the doctor’s reputation.
Saved thousands of dollars, by finding out where to get an Inclinometer repaired for $800 versus buying a new one for about $18,000.
General Manager 1994 - 2009
B.S.B. Vending, Canoga Park, CA – Vending Machines
Day to day operations of running a business; stocking machines; inventory and daily bookkeeping; and always keeping an eye on the bottom line. 10 times increase in revenue over a two-year period.
Negotiated the purchase of new routes, new locations, and additional equipment.
Purchase inventory, adjusting as needed.
ADDITIONAL RELEVANT EXPERIENCE
Worked for various law firms with duties ranging from legal assistant to administrator.
Proficient with Microsoft Office Suite (Word, Excel, Outlook, and Power Point), and QuickBooks.
EDUCATION/TRAINING AND DEVELOPMENT
Studies towards degree in Psychology and Marine Biology - San Diego State University, San Diego, CA
Certified Microsoft Office Specialist - New Horizons Computer Learning Center
Certified Workers’ Compensation Specialist - Insurance Education Association
Emergency Medical Technician I - Grossmont College (AA Degree)
Administrative Committee Member – Committee Chair
Outstanding Professionals Employment Network (OPEN) - Experience Unlimited (EDD), Simi Valley Chapter supporting career transitions through training, job sourcing, and advice; which I supported with my administrative, leadership and Microsoft Office experience.
USCJ, San Diego, CA
Help to create the leaders of tomorrow, with social and intellectual growth programs. The advisors help the youth plan and strategize major events; community service programs; interact with clergy to help create meaningful programs; and help them grow with social and intellectual meetings and conferences. For instance: plan a weekend long event for 200 to 300 participants from all over Southern California. This would include transportation to and from the airport/train station, transportation to and from the programs of the weekend; housing for all the participants; as well as the weekend programming.
Six years Inter-acting with youth and clergy to create meaningful programs.
Member, Chamber of Commerce, Thousand Oaks/Westlake Village Chapter
DOJ and FBI Criminal Background Clearance