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Customer Service Quality

Location:
New York City, New York, United States
Salary:
85000
Posted:
March 30, 2019

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Resume:

EDUCATION and HONORS

Microsoft Office Certification, June 2018

Opportunities For A Better Tomorrow

NRF Certification in Customer Service

Masters in Organizational Leadership, September 2013

Nyack College

Bachelor of Science in Interdisciplinary Studies, May 2010; G.P.A.: 3.95 Summa Cum Laude

Alpha Chi Honor Society; Award of Excellence for highest GPA

SUMMARY OF Qualifications

Workflow Coordinator specializing in maintaining high-quality and cost-effective operations within the organization with a Masters Degree in Organizational Leadership utilizing both supervisory and coordinating skills while adhering to protocol and regulation standards and the ability to learn advanced features of various software packages

WORK HISTORY

4/18 – 6/18

OPPORTUNITIES FOR A BETTER TOMORROW Brooklyn, NY

School

Customer Service Certification and Microsoft Word Certification

Type 75 wpm using Microsoft Word

Completed Microsoft Word Certification classes

Completed Customer Service Certification classes

Acquired exceptional written and verbal communication skills

Obtained all certifications for both Microsoft Word Specialist and Customer Service

2/14 – 9/16

BANK OF AMERICA New York, NY

Temp

Workflow Coordinator

Maintained workflow and databases daily with flexibility and professionalism for all levels of staff

Supervised and managed staff and trainees of (15-20 staff) in word processing center during 1st shift, 2nd shift or 3rd shift (as needed)

Analyzed administrative workflow via organization’s intake system

Developed good rapport and temperament for all personalities within organization

Provided guidance and support to all levels of staff concerning any issues with confidentiality

Delegated jobs to appropriate staff with matching skill level

Coordinated and participated in timelines for each job intake

Answered high volume of telephone calls and email using excellent prioritization skills

Used excellent communication skills with all levels of management and clients to resolve deadlines and issues

7/07 – 1/14

TIGER INFORMATION SYSTEMS/CHARTWELL STAFFING New York, NY

Word Processing Specialist

Type 75 wpm using Microsoft Word; Excel; PowerPoint; MapInfo; Adobe Illustrator; Adobe PDF, Internet Explorer and Outlook to produce high quality presentations, pitch books and templates for bankers

Created, edited, and proofread multi-page documentation for accuracy, detail and quality a (legal and financial documentation) for quality assurance

Composed pitch books for various site VPs and bankers

Answered high volume of telephone calls using excellent prioritization skills

Provided administrative support for both legal and financial documentation with accuracy using TOC, TOA, and redlining

REFERENCES

Furnished upon request



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