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Customer Service Sales Representative

Location:
Birmingham, Alabama, United States
Posted:
March 30, 2019

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Resume:

Jasmine King

**** ****** ****** **** ***.**** Birmingham, Alabama 35242

Home: 205-***-**** Email:ac8ybm@r.postjobfree.com

PROFILE SUMMARY

●Highly organized, motivated, and detail oriented individual that works well in a team environment.

●High degree of intellectual curiosity and open to learning new things and thinking outside of the box.

•Experience and Knowledge in the following areas:

● Customer Service – Teamwork – Entrepreneurship – Effective Communication o Inside Sales- Interpersonal Communication- Negotiation &Representation Skills

EDUCATION

Stillman College May 2011

Bachelor of Arts – Journalism

Dean’s list-2010-2011

Senior Thesis: Oprah Winfrey: The Many Facets of an Media Mogul

WORK EXPERIENCE

Call Source/ Independent Contractor

Inside Sales Representative- work from home October 2017-Present

● Handle 50 outbound calls from customers about newspapers

● Sell newspaper subscriptions to customers

● Enter customer account information into the computer.

● Ask customers questions about the newspaper industry.

● Demonstrates exceptional customer service and quickly responds to customer concerns

USA Funding/ Independent Contractor

Inside Sales Representative- work from home- March 2017-October 2017

● Handled inbound and outbound calls from customers about grant programs.

● Reactivated old members accounts.

● Enter customer account information into the computer.

● Updated existing customer information.

● Demonstrated exceptional customer service and quickly responds to customer concerns

● Meet and exceeded all sales goals.

Oasis Marketing/ Independent Contractor

Customer service Representative- Work from Home -September 2016-April 2017

● Solicited outbound calls to customers on political and tax campaigns.

● Set appointments for customers to file their taxes.

● Use active listening skills to provide appropriate response to customers.

● Demonstrates exceptional customer service and quickly responds to customer concerns.

● Research all customers information and document every call in the CRM.

● Meet and maintain project goals.

● AEROTEK STAFFING AGENCY/WELLS FARGO-TEMPORARY ASSIGNMENT

Financial Crime Specialist Birmingham, AL October 2015 - January 2016

Balanced exceptional customer service with strong investigative research while answering incoming calls in a call center environment, from customers who suspected they have fraudulent, mis-posted, or unusual activity on their accounts or experiencing an immediate financial crisis.

● Effectively authenticated the identity of customers to prevent further fraudulent activity. captured all pertinent information from customer about their claim, conducted research, an decisions or provided updates on status of new and existing claims. Utilized expertise in all applicable rules, regulations, and procedures to mitigate risk of loss to both our customer to Wells Fargo to ensure strict compliance with all regulations and procedures.

● Proficiently entered data pertinent to claim into multiple systems as well as reviewed data in multiple windows and applications and utilize search tools to find information while on the phone with customers.

● Researched moderate to complex account activity, determines potential source of compromise, and then takes the appropriate action to determine the claim.

Portfolio Recovery Associates- September 2014- May 2015 Account Representative Birmingham, Al

●Handled inbound and outbound calls regarding charged off or past due client accounts.

●Placed calls to customers in reference to delinquent accounts.

●Researched required information using available resources.

●Managed and resolve customer complaints.

●Updated existing customer information.

●Identified and escalate priority issues.

●Documented all call information according to standard operating procedure.

Temenos- December 2013- February 2014 Inside Sales- Salesman Birmingham,Alabama.

●Initiated 100-200 outbound calls per day to banks to sell regulatory compliance solutions.

●Worked with all personnel and outside contacts to satisfy clients and achieved target leads to meet company goals.

●Performed routine follow up calls as per renewal procedure to hit renewal sale goals.

●Presented products on Webex to show to potential clients.

●Completed contract activation Reports.

●Followed up with potential clients using multiple communication channels: email, fax, social media, and mailings.

●ViSalus- July 2011 –March 2014 Body BI vi- Distributor Birmingham, Alabama.

●Initiated Proactive outbound calls to obtain new prospects.

● Actively in the field challenging new prospects to get healthy.

●Build a network of 60 distributors to promote the challenge.

●Hosted challenge parties to prospects and educated prospects on the products.

●Generated sale leads using advertisements, newspapers, mailings, emails, website, etc.

●Followed up with clients using multiple communication channels. Phone, fax, and Internet.

National Education Service- September 2013 –Present Credit- Sales Specialist (Independent Contract) Birmingham, AL

●Present and sell company products and services to current and potential credit repair clients by explaining in detail how the company’s services are a superior buy and how he/she will benefit from this credit repair experience.

●Follow up on new leads and referrals resulting from field activity and identify specific clients to target and project the number of potential contacts and conversions to customers buying the company’s services.

●Prepare presentations, proposals and sales contracts and prepare paperwork to activate and maintain contract services for those customers who are converted to active clients.

●Establishes and maintain strong current client and potential client relationships by knowing the company’s products and services inside and out and being comfortable making a sell.

●Manages account services through quality checks and other follow-up procedures and identify and resolve client concerns.

●Prepares varieties of status reports; including activity, closings, follow-up, and adherence to established monthly selling goals.

●Recommend and implement special sales activity to reduce the company’s stock of credit repair software products.

Motor Club of America (Independent Contractor) August 2012 – January 2013 Inside Sales - Salesman Birmingham, AL

●Managed sales of Auto benefits packages throughout the United States, Online and offline.

●Generated sale leads using advertisements, newspapers, mailings, emails, website, etc.

●Followed up with clients using multiple communication channels. Phone, fax, and Internet.

●Initiated proactive outbound calls to obtain new business prospects.

●Parker Group- June 2007 – January 2008 Customer Service- Telemarketer Birmingham, AL

●Generated accurate information to callers regarding political issues within the United States.

●Input data in a timely and accurate manner into the web based information system; compiles with or assists in the compilation of statistical information for special reports.

●Initiated proactive outbound calls to obtain new business prospects.

●Followed up with clients using multiple communication channels. Phone, fax, and Internet

SPECIAL SKILLS

Microsoft Office programs including: Word, Excel, Access, PowerPoint, Publisher, FrontPage, and Internet Explorer.



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