Property Manager Customer Service

Carl Lofton

Anaheim Hills, California ***** 213-***-****

***********@*****.***

Property Management

Dedicated Property Manager with over 12 years’ of experience overseeing operations, regulations and facilities management in the state government sector.

Highly skilled Property Manager with over 12 years’ of experience providing management oversight for state department owned building. Ensuring adherence to government laws and regulations related to safety, grounds maintenance, repair requests and building upgrades, while managing personnel of up 100+ individuals. Experienced in overseeing operations from remote locations, and dividing my efforts between 2-3 departments and offices simultaneously. Well-versed in supervision and providing mentorship to subordinates and colleagues alike. History of excellence in interpersonal communication, relationship development and establishing rapport. Excellent ability to train and educate individuals for the purpose of consistency with information and processes.

Highlights of Expertise

Team Building and Leadership

Building and Fire Safety Compliance

Hiring and Retention of Staff

Building Maintenance and Management

Contract Development / Negotiations

Charges Against Maintenance

Budget Administration / Management

Microsoft Office Suite Programs

Customer Service

Health and Safety

Preventative Maintenance

Leases

Career Experience

DEPARTMENT OF GENERAL SERVICES, FACILITIES MANAGEMENT DIVISION. Los Angeles Van Nuys Santa Ana CA

Responsible for the following State buildings Ronald Reagan (850,000 SF), Junipero Serra, (446,000 SF) and Caltrans District 07 (857,923 SF) totaling approximately 2,153,923 gross square feet of office space.

Regional Property Manager – Los Angeles Office (Aug 2014 to Present)

Coordinating and directing the work of 4 Property Managers, 4 Chief Engineers, 1 Custodian Supervisor III, 7 Custodian Supervisors, 1 Staff Services Analyst, 4 Office Technicians, 92 Custodians and 33 Trades and Engineers. Oversee facility operations including preventative maintenance, HVAC systems, custodial operations, repairs and grounds upkeep.

Maintain sustainability, energy and environmentally friendly buildings with certified green products, low energy lighting, recycling and the Leadership Energy and Environmental Design (LEED) program.

Document customer service and tenant requests; prioritize resolution and resource allocation according to severity, safety implications, in compliance with departmental policy.

Perform administrative duties related to supervisory responsibilities including executive performance reviews and evaluations, employee leave accounting, and ensuring staffing levels meet or exceed business needs.

Manage and maintain LA Metro region budget consisting of approximately $28,600,000 annually by reviewing monthly variance reports and troubleshooting inconsistencies with accounting and finance department. Monitor expenditures to ensure spending remains with funds allocated.

Facilitate project management activities by reviewing and evaluating project plans and specifications and ensuring compliance with building standards, and ADA and Fire Marshall Requirements.

Oversee the development of Scope of Work for mission critical projects and contracts including elevators, fire (safety), life and safety procedures, chillers, boilers, air handlers for maintenance and repairs according to manufacturer specifications.

Property Manager – Los Angeles Office (Dec 2012 to Aug 2014)

Oversaw operations for The Caltrans District 07 State Office Building management unit consisting of 1 Office Technician, 4 Stationary Engineers, 9 Trades Group, 38 Custodial Staff, 1 Chief Engineer II, and 2 Custodian Supervisor II’s. Provided management oversight for custodial operations, HVAC systems, building repairs and grounds upkeep, and other services totaling 744,000 square feet of office space.

Fiscal management and development of the Caltrans budget of approximately $1,200,000 and controlling yearly adjustments to budget allocations for the management unit as needed.

Monitored expenditures and submitted monthly budget reports using Activity Based Management System (ABMS), and Excel spreadsheets, ensuring appropriate spending and compliance with funding allocations.

Provided personnel management and supervision, overseeing the hiring and maintaining of appropriate staffing levels, granting or denying subordinate staff request for time off or overtime, labor relations, grievance process, Individual Development Plans, and constructive intervention.

Property Manager – Santa Ana Office (April 2008 to Dec 2012)

Planned work assignments and directed staff and associated services of the Santa Ana State Office Building Management Unit, consisting of 1 Office Technician, 3 Stationary Engineers, 6 Trades Groups, 23 Custodial Staff, 1 Chief Engineer II, and 2 Custodian Supervisor II’s. Provided management oversight for custodial operations, HVAC systems, building repairs and grounds upkeep, and other services totaling 370,575 square feet including 17 Partial Services facilities. Developed and implemented procedures to ensure that customer service needs addressed in a timely fashion and within departmental policy.

Demonstrated leadership, accountability, and teamwork when managing the budget by empowering staff members to participate in controlling expenditures.

Reviewed and approved tenant service requests, organized property inspections, and building and grounds maintenance

Fiscal management and development of the Caltrans budget of approximately $105,000 and controlling yearly adjustments to budget allocations for the management unit as needed.

Additional Experience:

Department of General Services Real Estate Services Division, Building and Property Management

Property Manager - Los Angeles Santa Ana Offices (Jun 2007 to Apr 2008)

Property Manager - Van Nuys Office (Oct 2005 to Jun 2007)

Property Manager (Training and Development) – Los Angeles Office (Jun 2005 to Oct 2005)

Education & Credentials

Diploma of Biblical Foundations

WEST ANGELES BIBLE COLLEGE

Professional Development

Fundamentals of Real Property Administration (BOMA)

Equal Employment Opportunity Counselor

Labor Relations and Grievance Handling

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