Medical Microsoft Office

Karen Folden

**** *** ***** ** *********, TN ****1

H: 931-***-****

C: (352) 303-0191l

************@*****.***

Professional Experience

MModal – Performance Coach, Franklin, TN October 2012 to March 2019

Support the HDSs in the quality program by providing one-on-one education and feedback that enhances productivity and quality.

Deliver metrics and recommendations to management in order to achieve established benchmarks and maintain client service levels.

Microsoft Office

Maintaining and updating client profiles

Creating, maintaining and updating spreadsheets

Shadow HDSs

Administer TAT and quality feedback

MModal – Quality Improvement Specialist, Franklin, TN November 2010 to September 2012

Detailed audits – voice to text

Audit all versions of report (HDS/Mentor/SHDA)

Score and document QI commentary

Trend errors and outline quality remedies

Medquist – Medical Transcriptionist/Editor, Franklin, TN January 2008 to October 2010

Knowledge of medical transcription guidelines and practices.

Proven skills in English usage, grammar, punctuation, style, and editing.

Ability to use designated professional reference materials.

Excellent prioritization and time management skills

Excellent collaboration and teamwork skills

Ability to work under pressure with time constraints.

Excellent listening skills.

Excellent eye, hand, and auditory coordination.

Ability to understand and apply relevant legal concepts (e.g., confidentiality).

*Worked as an independent contractor as medical transcriptionist upon graduation in 2005 until 2008*

Sumter County Transit – Driver/Clerk, Bushnell Florida July 2000 to August 2005

Drove a transit van

Assist clients in wheelchairs

Followed a manifest

Created manifests and did scheduling

Drove a school bus

Education & Certifications

Gulf Comprehensive High School 1979

Career Step Medical Transcriptionist 2005 graduate with honors

Areas of Expertise

Knowledge of medical transcription guidelines and practices

Proven skills in English usage, grammar, punctuation, style, and editing

Ability to use designated professional reference materials

Ability to operate word processing equipment, dictation and transcription equipment, and other equipment as specified

Excellent Prioritization and Time Management skills

Excellent Collaboration and Teamwork skills

Ability to work under pressure with time constraints.

Excellent listening skills

Excellent eye, hand, and auditory coordination.

Ability to understand and apply relevant legal concepts (e.g., confidentiality).

Microsoft Office

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