Jerry Chapple

**** ******* ***** *** ****

Irving, Texas 75038

469-***-****

Objective: To use my customer service knowledge of verbal and written

communications accumulated over several years, in assisting with organizational

need

Manpower Irving Texas

Customer Service Agent

2015-2016

Outbound calls to veterans for physician appointment verify

•

Called physicians to make appointments for veterans

•

Send over veterans medical records, from the VA

•

Confirm with veteran that he can keep appointment

•

Make notes about appointment, what doctor will need for

•

appointment, and confirmation from veteran

•

Send out package for doctors to assure payment

•

PFSWeb/TRC Dallas Texas

Customer Service Agent

2012-2013

• Inbound sales order calls for designer clothing, accessories

• adjust billing, credits, provide discounts, upsell items

• Verify delivery, and track packages with UPS

Neopost USA/Cornerstone Staffing Carrollton Texas

Customer Service Agent

2007-2010

Inbound sales call to update postage meter compliance

•

Create Billing and payment

•

Up sell postage package and discounts on protection plan

•

Research customer's protection plan

•

Call customers with status on meter update order status

•

Prepare credits and cancellations for meters

•

FEMA/Manpower Grapevine Texas

2008-2008

• Inbound calls applications for disaster relief for FEMA

• Explained program and benefits

• Counseling applicants that had disasters

Contact this candidate