Customer Service Sales
Resume:
Jerry Chapple
Irving, Texas 75038
Objective: To use my customer service knowledge of verbal and written
communications accumulated over several years, in assisting with organizational
need
Manpower Irving Texas
Customer Service Agent
2015-2016
Outbound calls to veterans for physician appointment verify
•
Called physicians to make appointments for veterans
•
Send over veterans medical records, from the VA
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Confirm with veteran that he can keep appointment
•
Make notes about appointment, what doctor will need for
•
appointment, and confirmation from veteran
•
Send out package for doctors to assure payment
•
PFSWeb/TRC Dallas Texas
Customer Service Agent
2012-2013
• Inbound sales order calls for designer clothing, accessories
• adjust billing, credits, provide discounts, upsell items
• Verify delivery, and track packages with UPS
Neopost USA/Cornerstone Staffing Carrollton Texas
Customer Service Agent
2007-2010
Inbound sales call to update postage meter compliance
•
Create Billing and payment
•
Up sell postage package and discounts on protection plan
•
Research customer's protection plan
•
Call customers with status on meter update order status
•
Prepare credits and cancellations for meters
•
FEMA/Manpower Grapevine Texas
2008-2008
• Inbound calls applications for disaster relief for FEMA
• Explained program and benefits
• Counseling applicants that had disasters
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