Resume

Sign in

Pharmacy Technician Customer Service

Location:
San Antonio, Texas, United States
Posted:
March 28, 2019

Contact this candidate

Resume:

Jessica Radcliff

** **** ***** **** *** ****, San Antonio, TX 78218

210-***-**** ac8xrm@r.postjobfree.com

PROFESSIONAL SUMMARY

Driven Pharmacy Technician with proven track record and success in building strong

relationships with patients and clients. Detail-oriented with a commitment to maintaining

high-quality assurance and control standards when filling prescriptions. Four and a half years

of experience and success in working within fast-paced retail pharmacy settings. Highly

proficient in accurately filling and labeling prescriptions, maintaining drug inventories and

updating pharmacy records.

SKILLS

• Pharmacy and customer records • Insurance billing expert

management • Conflict resolution ability

• Manual and automated medication • People-oriented

dispensing • Active communication skills

• Committed to quality assurance • In good standing with the Texas State Board

• Strong work ethic of Pharmacy

• Medication Inventory Management

WORK HISTORY

CERTIFIED PHARMACY TECHNICIAN 09/2016 to 4/2019

Walmart - Schertz, TX

• Managed complex transactional and emotional customer situations promptly and

professionally while providing first rate customer service to maximize satisfaction and

business success.

• Maintained drug inventory levels by ordering necessary medications and supplies.

Regularly stocked shelves, rotated stock and checked for expired medications.

• Counted, measured, and compounded medications following standard procedures.

• Reviewed and verified customer information and insurance provider information.

• Completed paperwork, entering prescription and insurance or billing information into

patient profiles.

• Communicated with prescribers to verify medication dosages, refill authorizations and

patient information.

• Answered incoming phone calls and addressed questions from customers and healthcare

providers.

• Effectively resolved insurance rejections and other billing issues.

• Completed new and updated patient profiles, including lists of patient medications.

• Effectively prioritized tasks and organized workflow to increase efficiency.

• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

CERTIFIED PHARMACY TECHNICIAN 01/2014 to 08/2016

Walgreens - San Antonio, TX

• Managed complex transactional and emotional customer situations promptly and

professionally while providing first rate customer service to maximize satisfaction and

business success.

• Maintained drug inventory levels by ordering necessary medications and supplies.

Regularly stocked shelves, rotated stock and checked for expired medications.

• Counted, measured, and compounded medications following standard procedures.

• Reviewed and verified customer information and insurance provider information.

• Completed paperwork, entering prescription and insurance or billing information into

patient profiles.

• Communicated with prescribers to verify medication dosages, refill authorizations and

patient information.

• Answered incoming phone calls and addressed questions from customers and healthcare

providers.

• Effectively resolved insurance rejections and other billing issues.

• Completed new and updated patient profiles, including lists of patient medications.

• Effectively prioritized tasks and organized workflow to increase efficiency.

• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

• Restocked and maintained automated medication dispensing equipment

EDUCATION

Northwest Vista College - San Antonio, TX ASHA Pharmacy Technology Certification

Pharmacy Technology, 2013

180 hours of externship completed at Wilford Hall Pharmacy on Lackland Airforce Base

CERTIFICATIONS AND LICENSES

Texas State Board of Pharmacy – Technician License

Current License Expires February 2020

Pharmacy Technician Certification Board – Technician License

Current License Expires March 2020

National Pharmacy Technician Association – Sterile Products (IV) Certification

Certification does not expire, no real-life experience

National Pharmacy Technician Association – Chemotherapy Certification

Certification does not expire, no real-life experience

National Pharmacy Technician Association – Compounding Certification

Certification does not expire, no real-life experience



Contact this candidate