Monica Farell

***** ** ******, ********, **, T*E 3V4

780-***-****

Customer Service Representative

Superb customer service polished over the 10 years of experience with reputation of professionalism, flexibility, adaptability, integrity, creativity and competence. Highly organized and multitask at a variety of responsibilities and challenges. HIGHLIGHTS OF QUALIFICATIONS

● 10 years of experience working in the Healthcare industry

● Strong communication and problem solving skills

● Excellent physical and mental stamina

● Demonstrated the ability to create a positive environment

● Work well in a team setting to ensure clients’ wellbeing EMPLOYMENT HISTORY

Deli Assistance: Sunterra Market, Lendrum Center, Edmonton, AB 2014 - 2018

● Maintain a clean and safe station

● Prepare/serve and store food concurrent to Health and Safety Regulations

● Help prepare different dishes

● Any other duties as instructed accordingly

Health Care Aide, Medi Home Services, Edmonton, AB 2001 - 2012

● Worked with clients in a home care setting

● Assisted elderly clients with special needs

● Provided care for individuals with physical and mental disabilities Caregiver, Edmonton Housing, Edmonton, AB 1998 - 2001

● Worked with clients in a group home setting

● Assisted with bathing and hygiene, cooking, cleaning and administering medication

● Supported clients with disabilities with eating, cleaning and bedtime routines Personal Care Attendant, Olsten Services, Edmonton, AB 1999 - 2000

● Responsible for the needs of elderly and special needs clients

● Prepared meals and assisted with dressing

● Transported clients to doctor appointments and assisted with shopping EDUCATION/CERTIFICATION

St. John Ambulance First Aid and CPR 2012

Excel Academy, Edmonton, AB

Reference Upon request

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