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Manager Support

Location:
Dubai, Dubai, United Arab Emirates
Posted:
March 28, 2019

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AVP/Proj

Coordinator

BUSINESS

ANALYST

SW TESTING

(SIT/UAT)

TEAM LEAD CONSULTANT

NI (ENBD Grp) ADIB MASHREQ ABBREVIA ETISALAT DU DXB CUSTOMS SSHHIIJJUU G

GEEOORRGGEE

HHuummbbllee

&SSttrroonn

gg

050-******* [UAE]

ac8xgm@r.postjobfree.com

Sr. Business Analyst / Assistant to VP. [E-Commerce PGW, ATM Switch, POS, CC, WEB, Digital, Core Banking & Collection Systems ]

Asst. Project Manager / IT Proj Co-ordinator. [Payment Gateway, ATM Switch, E-com, CRM, POS, Merchant acquisition & on boarding ]

Sr. Payment Gateway Consultant. [Postilion Payment Systems, SWITCH & Office Real time ]

SW Test Lead / AM Analyst. [UAT (User Acceptance Test), SIT (System Integration Test & QA (Quality Analysis) ]

Enterprise Solutions Service Testing. [Software application integration & End to End Testing (UAT, SIT, QA) ]

Implementation, Tech consultations. [Certification Support & Operations support Management Professional ]

Project Support member. [Product Development, Product Marketing (Pre-Sales)- IT- Business Solutions. ]

-- In BFSI, Banking-Ecommerce Payment Gateway, Telecom, Collection, Shipping & Customs Domain. UAE Driving License : YES II Visa Status : Residence Visa (11+ Yrs in UAE) Hands-on experience in IT Banking, Payment Gateway, Collection, Outbound Dialer, Telecom, Shipping & Customs domains systems for MNC Organizations:- Network> International Payment Solutions, ABUDHABI ISLAMIC BANK, Mashreq Bank, ABBREVIA Banking solutions, ETISALAT, DU Telecom, Dubai Customs, mChek Payment systems & Hutch with good knowledge of STLC & SDLC process & Agile Techniques. I have got very deep, flexible, Technical, management experience & Transparent in nature with hard working mentality. CCAARREEEERR

GGOOAALL: Utilize my flexible experience, ideas & build an intelligent, hardworking, loyal team whom can maintain and support top quality systems based on Business requirements.

Experience Summary:

1. Project Management Assistance to VP Project coordination Business Analysis SW Product Quality Assurance –

(E-com Payment Gateway, Collection, Reposition, Legal & Dialer Contact Centre Systems). 2. Product Management, Business Analysis & SW quality Assurance & Governance: - (SIMplicity Payment Systems & SIMclassic ATM & Switching applications) & POC (Proof of Concept) implementation support to the on board clients. 3. Sr. Consultant PGW (Quality Assurance of Payment Gateway, ATM Switch (NCR &Diebold), POS) - Implementation support coordination with Vendors Tech partners (ACI & Stanchion Payment solutions), Service providers (VISA, Master, CUP, du & Etisalat), Connectivity, Service & Application Testing, Delivery & Production Support. 4. Business Analysis (Agile & Waterfall Methodology) – E-Com Payment Gate way, ATM Switch (NCR &Diebold), POS, CRM, Billing & PGW systems, Cards on Emirates ID integrations projects, SPOC for Sales, Operations & Marketing. 5. Leading UAT, Business Analysis, SW Testing Teams (UAT/SIT/QA) for Retail and Business Banking with the help of Block chain Technologies & SPOC for Prod Development, Sales, Operations and Marketing for Launched Products. 6. Vendor Coordination in development of new products proposed by Prod Marketing/ sales team, Monitor SLAs & KPIs. 7. Prepare Business & Technical specifications (BRD & SRS) for the new products to ensure products are delivered consistently and testing requirements are defined. 8. Support the Product Manager to define, maintain internal specifications & KPIs. 9. End user Training & attend customer trials to ensure the successful development and scale-up of new products. 10. Advise Production team for process improvements and to drive cost reduction opportunities. 11. User manual review, Signoffs & handover for the qualified deliverables for Product launch (RFL). AAWWAARRDDSS

Professional Summary

OBJECTIVE: Desire challenging career in a professionally managed, progressive concern in the field of information System to utilize my quality driven professional ethic, result oriented personality, creative problem-solving skills while exploring growth opportunities in the Business Industry. Domain experience : Banking, Financial (E-com, Payment Gateway, Collection), Telecom, CRM, Shipping, Web/Portal Organization Role Experience

Network> International Payment Solutions,

(Emirates NBD Banking Group) Dubai-UAE.

Assistant to VP /Sr. Business Analyst: (E-com

Payment Gateway)

Requirement gathering, Acquiring Merchant on

boarding, Integration Testing & Implementation

Support, Business Pre-UAT support, UAT & Ops

coordination, Service Testing, Certification Support, SLAs & KPI monitoring.

2018 Oct –

Current

(On-

Contract)

Abu Dhabi Islamic Bank-UAE.

Asst. Manager/ Business Analyst:

Project co-ordinations, Requirement gathering,

integration Testing & Implementation Support,

Business Pre-UAT support, UAT coordination, Service Testing, Certification Support, SLAs & KPI

monitoring.

2017 Oct –

Sep 2018.

ABBREVIA Banking Software solutions FZ-LLC,

Dubai-UAE.

Asst. Manager: Business Analysis/Software

Testing/Banking solutions-

SW Application Testing & PGW integration &

Implementation Support, UAT, Business Analysis,

Service Testing & JOIT & Certification Support.

2017 Jan –

Sep 2017.

Mashreq Bank (MIT Cards), Dubai-UAE

Sr. PGW Consultant / Business Analyst:

Business Analysis, Testing & Implementation Support coordination with Vendor, UAT, Service Testing &

JOIT, Emirates ID integration & Certification Support. 2014 Oct –

Jan 2017.

CaTRONIX Information Technology Solutions,

Dubai-UAE,

Founder & MD:

Business setup, Sales and Marketing, Merchant on-

boarding, Verification -Business Models, Business

Analysis & Implementations support for clients.

(Product Experience in: Ecom, PGW Requirement

gathering, Business support & Managing field

engineers)

2013 Nov –

Oct 2014.

ETISALAT Telecom

Product Development-MKT, Business Analysis &

Service Testing, UAT Testing- Dubai, UAE

Sr. Lead Analyst: UAT, Business Analysis & Prod Dev- MKT: Product & Service Testing, UAT Verification - Business Solutions

(Specialization in : Wireless/GSM, PGW,

VAS Services, Internet Products

Service Experience in other area: PSTN & DATA &

Managed Products)

2010 Feb –

Oct 2013.

DUBAI CUSTOMS (Onsite Project).

System Integration Testing, Dubai, UAE

Sr. Test Analyst:

(SIT & Implementations):

Tools : Mercury QC, HPOV, CRM : Siebel

DB: Oracle 10g, SQL

2009 July –

Jan 2010.

du Telecom (Onsite Project).

SIT & Implementation, Dubai, UAE

Sr. Test Analyst: (SIT & Implementations)

PGW: S1 Postilion, Siebel CRM, BSCS & IN,

Oracle 10g & SQL

(Specialization : Wireless/GSM & VAS Services

2007 Nov –

June 2009.

mChek Payment Solutions.

Mumbai, INDIA

Team Leader:

mChek-Payment Gateway Operations,

implementations & System Integration

2005 June –

Nov 2007.

HUTCH Telecom. Bangalore, INDIA

Activations & IT Billing Operations Executive 2004 Dec – May 2005.

SUPRAWIN Technologies. Bangalore, INDIA

Network Support & Software Support Executive

2002 June –

Nov 2004.

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SS: n-Genius(NI E-com PGW), Postilion [SWITCH & Office(Reconciliation)], Makshoppe, eSocket.POS, FinnOne, Base24 SWITCH, OPUS SWITCH, Olive SWITCH, Postman API tool, Mercury QC, Jira, Bugzilla, Confluence, IBM Rational, Siebel-CRM, CBCM-Billing & CRM, SIM classic, SIMpicity simulator, SIMclassic, IBM cognos, HPOV, QTP, Oracle 10g, Toad, SQL Server & S1 Postilion PGW, IN, BSCS, Java, C, C++, VB. Tomcat, TIBCO, SSH, Putty VTS, Vigente CMS, OMS, & GemXplorer. Microsoft Office tools, MS Projects, MS Visio. EExxtteerrnnaa

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iieennccee : Vodafone, Airtel, Tata Indicom, Dialog, CBD, Digicell, GEmalto, Emirates NBD, DIB, UNB, Saudi Hollandi Bank ( Alawwal bank), ICICI, SBI, Citi Bank, HDFC, Corp Bank, NDB, SEYLAN, BIG Flix, VISA & MASTER VVeennddoorr

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eerriieennccee: Equal Experts (EE-UK), Nucleus Software (FinnOne), Altitude Software (Dialer), ACI Universal Payments (Postilion), S1 UK, Technologia (CBCM), Oracle (Siebel CRM), WDC Solutions. Job Profile

Network> International Payment Solutions, (Emirates NBD Bank Group) Dubai-UAE. ABUDHABI ISLAMIC BANK, Abu Dhabi-UAE

Assistant to VP Products / Sr. Business Analyst

● Responsible for Assisting VP products in Project coordination, Business requirement gathering, Analysis, Product Quality Assurance, Merchant on-boarding, Vendor Management, Governance, Co-ordination with Stakeholders for SIT, Coordination with Business Team for Pre-UAT, UAT & Pre launch activities.

● Setting up of test environments, implementing tools & Configurations based on projects / requirements.

● Implementation support coordination with Vendors & Stakeholders.

● Preparation, cross review & analysis of BRD, SRS/FSD, SOW, UIS as part of GAP analysis & High level test design.

● Traceability Matrix, Project plan, Test plan preparations, Reconciliation of the release activities and vendor management.

● Responsible for Release activities by coordinating with Release Management teams, Stakeholders & development teams in terms of Defect fixes and weekly release cycles.

● Responsible for keeping track on Version control of releases.

● Ongoing Project status update, Dashboard reporting to higher management, Monitoring of SLAs & KPIs.

● Negotiate and pushing for early releases dates & deliveries based on urgency of the releases.

● Understanding of Project requirements & GAP analysis as part of testing and quality assurance of products.

● Review, GAP Analysis & validation of SIT Test scripts received from Vendors & stakeholders.

● Monitoring, execution of test scripts based on ongoing projects & status update to the management

● Follow-up for defect fix with Development team or Work streams & retest after the bug fix upon deployment. ABBREVIA FZ-LLC, Dubai-UAE

Business Analyst / Quality Assurance

● Responsible for Analysis and Testing the software applications developed & released by central development team.

● Setting up of test environments, implementing tools & Configurations based on projects / requirements.

● POC (Proof of Concept) implementation support to the on board clients.

● Implementation support coordination with our Banking & Telecom clients

● Review & analysis of BRD, SRS, SOW, UIS, for test preparation, Traceability Matrix & Test plan preparation.

● Responsible for Release Management by coordinating with Stakeholders & development teams in terms of Defect fixes and weekly release cycles

● Responsible for Version control of releases & backing up of old releases / existing system.

● Progress update & Dashboard reporting to higher management regarding latest releases and impact analysis.

● Performance review of the releases & deliverables based on previous releases & behaviour of the systems.

● Reconciliation of the release activities and vendor management.

● Negotiate and pushing for early releases dates & deliveries based on urgency of the releases.

● Understanding of Project requirements & GAP analysis as part of testing and quality assurance of products.

● Review & validate Databases, SIT Test scripts received from clients ( SHB, SAMA) & GAP Analysis.

● Responsible for executing the test scripts based on ongoing projects (Currently in pipeline: Bank AL Awwal -SHB, SAMA (Certification of SIMplicity Networks by SAMA, ISO 8583 standard Financial Transactions)

● Follow-up for defect fix with Development team or Work streams & Defect retest after the bug fix & deployment. Mashreq Bank, Dubai-UAE (MIT-Cards) (Onsite Project) Sr. Consultant PGW (Payment Gateway)/ Business Analyst

● Responsible for Requirement Gathering, Analysis for each Project (ATM, POS, PGW & CRM), CRs & ERs.

● Preparation of BRD, SRS, Review of SOW, UIS, CRs, UAT, SIT Test scripts executed & GAP Analysis.

● Preparation of High level scenarios for UAT team to prepare test scripts.

● Project planning, resource allocation & Management. Cost estimation support to Project Head in Delivery plan.

● Project initiation, Coordination, Meeting arrangements with internal & external technical departments.

● Responsible for project delivery on time & tracking results. Test Case review from SIT & UAT Teams.

● Implementation support coordination with Banking Payment Gateway Application (Postilion) Vendor (ACI)

● Banking Product Service, Application Testing & Delivery. [Channels:- ATM, POS, MPOS, eSocket, MOL & Emirates ID integrations, ISO 8583 standard Financial Transactions]

● Co-ordination with third-party vendors and support Release manager to ensure the latest release met the release or launch requirements.

● Co-ordination with Service providers (VISA, Master, CUP, du Telecom & Etisalat) for Joint Testing & Certifications.

● Trace tracking Verification on Production issues & Defect fix retest on test setup prior production movement. CaTRONIX Information Technologies and services, Dubai-UAE Founder & MD

● Business setup, Sales and Marketing, Merchant on-boarding, Verification -Business Models, Business Analysis & Implementations support for clients.

● Coordination with Technology Vendor Team to develop the New Software Product proposed

● Coordination with Product Marketing team to understand the Newly Proposed Software Product requirement to be developed by Technology Team.

● Business Developments Meetings with Clients and on boarded customers. Etisalat Telecom, Dubai, UAE

Sr. Lead Analyst- UAT, Business Analysis (Specialization : Wireless/GSM, PSTN, DATA, VAS & Billing)

● Impact Analysis for each project, CRs & Emergency releases.

● Coordination with CIT (Central Information Technology) Team to make them understand to develop the New Software Product proposed by Product Marketing Team for Siebel CRM, CBCM-CRM & BSCS Billing systems

● User Acceptance Testing (UAT) on newly developed Software products based on our requirement.

● Support Product Marketing Team & IT Operations team for the newly released Products in Production

● Preparing business requirements documents (BRD'S) defining project plans.

● Review of CRs, BRD, SRS, SOW UIS for Testing & GAP Analysis between SRS & SOW prior test script.

● Preparation of Test planning, strategy & High level scenarios

● Co-ordination with third-party vendors and support Release manager to ensure the latest releas requirements.

● Test case preparation, Execution and end user testing by coordinating with various teams like IN (Intelligent Network) Billing, RAD (Rating & discounts), MDI (Mediation) etc.

● Verification of service delivery from IN side and joint Functional testing for all Wireless products

● Follow-up for defect fix with Developers or Work streams & Defect retest after the bug fix & deployment.

● Deliver the testing artifacts (Test cases, test scripts, Test Data) with good quality. Operational

● Production Support and Investigation on High Priority customers issue for newly released projects or plans Du Telecom : Sr. Test Analyst (SIT) Dubai, UAE

DUBAI CUSTOMS : Sr. Test Analyst (SIT) Dubai, UAE

● Impact Analysis for each project, CRs & Emergency releases

● Review of CRs, BRS, SRS, UIS for Testing, Preparation of Test planning, strategy & High level scenarios.

● TCD preparation & Execution on Siebel CRM, PGW (ISO 8583 standard Financial Transaction), Billing, CSR & SOH.

● Raising valid defects against impacted modules using tool MQC and notifying to defect Managers.

● Follow-up for defect fix with Developers & Work streams

● End to End Regression testing for all impacted modules in each Project release

● Responsible for writing complexity Functional test cases / peer review.

● Responsible for executing the functional tests and recording the test results. mChek Technologies Payment Gateway systems & Payment solutions, Mumbai, INDIA Team Leader-Operations & prototyping

● Coordinate with various BANKs (CCs MASTER / VISA, ICICI, SBI), TELCO (Airtel, Hutch, Vodafone), EURONET

(Visa Access Point) for Switch level configuration, connectivity, testing & implementation.

● Base24 interface testing and transaction verification for Test / Production environments.

● Manage Production Switch (Olive Smart Switch,

OPUS Switch)

● Software migration, Application server

Implementation & Testing (Code level & Transaction level)

● Testing of Applets in SIM with PGW application (ISO 8583 standard Financial Transactions) & Emboss file loading for Credit card activation on Mobile

● Load testing and performance testing by Simulators

(Sink Node Simulator, VTS simulator).

● Troubleshooting of TEST/Production customer

credit card transaction issues.

● EOD Reporting & Dashboard submission to Head of

Project regarding system health check, performance.

● Testing using Simulators in SIT, real SIMs and Credit cards in production. (Connection & Gateway. KMS (Key Management system), Olive Switch, Wireless Gateway Server monitoring & system health maintenance).

● Smart Card Management system configurations in

SIT & production for Bulk & automated Card

Activation.

● Log verification and troubleshooting for all mChek application & transaction servers.

● Resolution & Coordination- Network issues

(Connectivity WG_SMSC/USSD & All Servers)

● Personalization & Activation of mChek Merchant

through OTC & Customers through OTA in SIM.

● Card verification (PAN, Credit card & Debit card), MID, TID verification and config (BANK Switch Level)

● Work with Certification team IT security policy for VISA & Master Certification.

● Production support using HPOV (HP Overview) &

Monitoring system performance & verification EOB.

Hutch Telecom, Bangalore

Activation cum IT Billing Operations Executive

● Production support for deployment activities, Retentions & Activation

● Preparing Final Closure Reports Every Bill Cycle and consolidates that report

● Handling Billing Operations with the help of an online CRM Software, developed by Oracle. Academic Qualifications:

1. Master of Science in IT & Management from S.S.M College of Engineering.

2. MCSE Certification, IIHT Bangalore.

3. B.Sc. from T.K.M College of Science, Kerala.

4. S.S.L.C Board of Examinations (1995), Kerala.

Certifications: Attended ISTQB Advanced level training by Mr. Richard Taylor in Dubai, MCSA & Performance Achievement Award from ADIB.

Strengths & Personal Traits:

● Good Communication Skills, Good in Public relations, Exception handling & Efficient in all group Activities.

● Hard working, punctual, ideal, Transparent in Nature & Team player. Declaration:

I hereby declare that the above-mentioned details are true in the best of my knowledge and belief Place: Dubai, UAE Shiju George



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