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Customer Service Data Entry

Chicago, IL
March 27, 2019

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Stephanie Hill

**** ***** *** **

Hammond, IN ***23

Home 219-***-****

Objective: To obtain a position within a company which will allow me to utilize my administrative, customer service and leadership skills to its potential advantage, with room for growth within the company.

Work Experience:

December 2018- Current

Beacon Hill Staffing(Housing Specialist )

Duties: Chicago Housing Authority Inspections Specialist, call center representative, Advise and report Chicago tenant housing results and resolutions, receive incoming calls regarding inspections, schedule inspections, communications with inspectors, communicate status of potential new residences .

November 2017- August 2018 Southwest Airlines (Customer Service Supervisor)

Duties: Lead and direct the work force on the concourse, baggage service, ticket counters, gate areas and specialized COM departments, assist with meeting and parking aircrafts at gates for declaiming, communicate with all CSA’s and Operations agents on delays, technical issues, ticketing conflicts and conflict resolutions, attend to customer issues, complaints and concerns, ensuring passenger counts, and on time departures, assisting agents with rebooking, accommodations and special assistance, flight auditing for FAA compliance, agent scheduling and staffing, accommodating unaccompanied minors and young travelers, Altea system specialist, data entry for hazmat and combat items transported, ensuring a great product is issued to passengers

June 2016-November 2017-Southwest Airlines (Ramp Supervisor)

Duties: Lead and direct the workforce on the AOA, Implement agent movement and safety based on the needs of the operation .T-Point Supervisor of product sorting and commodities,Ensure safety directives are adhered to, assist and support all ramp agents, ensure all cargo and commodities are loaded in a timely manner, strategically achieve on time departments with ramp crews, communicate with Command center any issues with operations, staffing, and monitor dispatch activities, audit critical flights for FAA, ensure FAA standards are met on the AOA, Lead and direct all inbound a departing flight activities, ensure equipment is operable and staged properly out and around safety areas on the ramp . Ensure that all commodities are protected and transferred properly to connecting aircrafts, ensuring the demand of an excellent product is met .

August 2015- June 2016 - Southwest Airlines (Ramp Agent)

Duties: Loading, unloading company aircrafts, cargo transport, safeguarding customer baggage, air freight, air mail and comat, receiving and recording baggage counts, operating ground power equipment, insuring a clean and safe work area, protecting and servicing aircraft, providing friendly customer service.

October 2011- April 2015 - United Airlines (CSR Agent)

Duties: Customer service, rebooking, ticketing, meeting and dispatching all respective flights, aircraft searching, boarding flights, jet bridge operator.

October 2006- November 2010- American Eagle Airlines (AMR) Gate Agent

Duties: Customer service, rebooking, ticketing, meeting and dispatching all respective flights, aircraft searching, boarding flights, jet bridge operator.

August 2006 - Feb 2007- CEDA Inc. (Call Center Operator)

Duties: Active supervision back up answering inbound calls from clients,

assist with application discrepancies, check status of prior

applicants’ benefits, document and file client complaints, refer clients to additional assistance agencies, general information for all Illinois residents, placed outbound calls to update priority clients, data entry and active supervision back up for Call Center.

May 2006 - August 2006- VanRu Credit Corporation (Collector)

Duties: Place outbound calls through company dialer regarding debtors outstanding debts with utility companies, make payment arrangements and negotiations with debtors, assist with billing and withdrawal dates, receive inbound calls from debtors with complaints, payment arrangements and inquiries regarding accounts, bookkeeping of all client arrangements, payment drafting dates and verifying source of payment.

August 2003 - March 2006- SuperCuts (Shift Manager)

Duties: Front desk attendant and receptionist, client appointment setting, cashier, inventory specialist, bookkeeping, payroll, tech support with Mozilla Firefox database, customer service and banking.


2010-2013- Walden University, Minneapolis, MN (Business Management)

2001-2002-John A. Logan College, Carterville, IL. (Psychology Major)

2000-2001- Moraine Valley College, Palos Hills, IL. (General Studies)

1999-2000- Evergreen Park High School, Evergreen Park,

IL. (Diploma)

1995-1999- Kenwood Academy, Chicago, IL. (College Prep.)

References Available Upon Request

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