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Customer Service Data Entry

Knightdale, North Carolina, United States
March 27, 2019

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Tracey R. Wright

*** ********** ****

Knightendale, NC 27545




More than 10 years’ successful experience in customer service and support with recognized strengths in investigating, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Various clerical duties including filing, typing correspondence, mailroom clerk, front office, etc

Excellent working knowledge using both, Microsoft Excel, Microsoft Word, Microsoft outlook and powerpoint.

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Possess excellent verbal and written skills

Possess excellent time management and organizational skills


Various Temporary Assignments

Life Extension, Las Vegas, NV



Health Advisor/Customer Service Representative

Received 80-90 inbound calls and provided clinical education on health and nutrition; used education to introduce vitamins and supplements

Responsible for maintaining 90% quality assurance as it was Life Extensions number one priority through this process to provide complete and accurate information..

Used all resources such as internet, PDF for supplements, LE magazine articles, provide accurate information.

Responsible for doing extensive research using google and various other tools in order to be able to provide accurate information.

Had to be very detail oriented due to the amount of scientific information I had to provide.

Credit Acceptance, Las Vegas, NV


Front End Collections/Team Lead

Worked on an autodial system collecting on accounts 60-90 days past due and using aggressive collection techniques as well as excellent communication skills to get payment arrangements that were agreed upon to get past due accounts.

Responsible for following up with accounts if the due date for payment was not met for any reason.

Performed data entry and entered the amount of payment each customer paid which could reach 25-40 entries a day.

Data entry and taking credit card payments, electronic check payments.

Responsible for being familiar with Knowledge of the Fair Debt Collection Practices Act (FDCPA).

Your Vitamins/ProCaps /Supervisor 2002/2006

Customer Service Representative/Supervisor/Vitamin Specialist

Took inbound calls of 60-80 calls a day from new and existing customers with order taking, sales and retention.

Used a lifestyle conversation to gather existing and non-existing customers pertaining to things that they used to support overall health outside of vitamins and supplements.

Used information gathered to introduce new products(vitamins); this was called soft selling.

Kept up with customer relations by ensuring they were staying on top of all customer follow-ups.

Taught representatives resolving all customer complaints by determining the cause of the problem and being able to explain the best solution to the problem.


Montgomery County Joint Vocational, Dayton, OH


Certificate in Secretarial

References Furnished Upon Request

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