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Customer Service Account Executive

Location:
Atlanta, Georgia, United States
Salary:
16.00
Posted:
March 27, 2019

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Resume:

BRIDGETT HOLMES

**** ******* **** *** * **P

Marietta, Ga 30062

ac8xaj@r.postjobfree.com

678-***-****

OBJECTIVE

A Customer Service Support Position utilizing my excellent skills in communication, planning and organization contributing to a positive team environment while enhancing customer satisfaction.

QUALIFICATION SUMMARY

Excellent Analytical communication and human interpersonal skills with the ability to support all levels of management, clients and colleagues experience includes:

SKILLS AND ABILITIES

MANAGEMENT

Tech Support Lead Generatopm

Human Resource Experience Experienced Management

Employee Relations Coaching and Development

Customer Service Recruitment

PROFESSIONAL EXPERIENCE

LEAD GENERATION/SENIOR ACTIVATION SPECIALIST/ WORLDPAY/ 2011 - 2018

Outbound cold calling a minimum of 300 call per day

Consult with merchant to identify the business need for credit card processing

Once a need is uncovered the merchant is transferred to an Account Executive to assist

Welcome call to new merchants/customers

Tracking the delivery of the new credit card solutions

Once equipment has been recieved walk the merchant through setting up their new solution

Trouble shooting with any and all questions regarding the operation of the equipment

Supported the Account Executive i was aligned with in all areas of the sell cycle

APPOINTMENT SETTER/ EMS/ 2009 - 2011

Outbound cold calling a minimum of 300 call per day

Consult with merchant to identify which merchant processing tool would best suite the business needs

Scheduling appointment for outside Account Executive to meet with merchant to provide them with a demonstration of the differents solutions the company provide

HUMAN RESOURCE COODINATOR/ TEAM LEAD/ RYLA INC,/ 2002 - 2008

Benefits Administration - schedule and facilitate enrollment meeting, facilitated the enrollment material for all new employees assisted with any questions to complete the process

HR ADMINISTRATION & COMPLIANCE

Created and maintained personnel files ensuring files and company posting are kept current and compliant for legal purposes

HR MANAGEMENT

Maintained all aspects of the intranet and internet related to benefits, and HR policies

Perpared and generated, also created new tool procedure, proactively interacted with the current employees to gather information, making simple and complex onging and ad hoc HR system generated reports

RECRUITMENT

Sourced and hired non-exempt positions for seasonal based projects spear headed the boarding process, coordinated the logistical aspects of the staffing process to include application tracking compliance with legal and company policies

CUSTOMER SERVICE REPRESENTATIVE/ GEORGIA NATURAL GAS/ 2001 -2003

Previewed commerical and residental credit reports to determine if a deposit was required

Transferred customers to different markets if required

Assisted with billing inquiries on commerical and residental accounts

Established or disconnected gas services

Assisted residental and commercial collection questions established payment arrangements, accepted payments over the phone, created new accounts when necessary

Performed reconnections and transfer of accounts

Reference is available upon request



Contact this candidate