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Outlet Manager

Faridpur, Dhaka Division, Bangladesh
March 27, 2019

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Nazmul Ahasan

S.M.Nazmul Ahasan

Contact No: +880**********


Skype :

Date Of Birth: 02 May 1984

Sex: Male


To obtain a position with a dynamic corporation where I can use my energy, skill and knowledge to develop, motivate, lead and encourage employee productivity and add value to the corporation. Over the past years in hospitality, my career has provided an extensive experience in all aspects of customer satisfaction, decision making and people management, whilst establishing a very strong leadership skilled platform.

Employment History

Hotel Himalaya, Faridpur, Bangladesh

Position: Outlet Manager

Outlet: All Day Dining

Department: Food & Beverage

Industry: Hospitality

Duration: October 2016- Present

Job Summary:

Take responsibility for the business performance of the restaurant

Analyze and plan restaurant sales levels and profitability

Organize marketing activities, such as promotional events and discount schemes

Prepare reports at the end of the shift/week, including staff control, food control and sales

Create and execute plans for department sales, profit and staff development

Set budgets or agree them with senior management

Plan and coordinate menus

Coordinate the operation of the restaurant during scheduled shifts

Recruit, train, manage and motivate staff

Respond to customer queries and complaints

Meet and greet customers, organize table reservations and offer advice about menu and wine choices

Maintain high standards of quality control, hygiene, and health and safety

Check stock levels, order supplies and prepare cash drawers and petty cash.

Concorde Hotel, Doha, Qatar

Position: F&B Senior Supervisor

Outlet: Banquets, Conferences & Events

Department: Food & Beverage

Industry: Hospitality

Duration: May 2014-April 2016

Job Summary: To supervise all phases of all type of banquet functions, Coordinate activity on a daily basis. Also oversee banquet event and ensure that all service standards, departmental policies are followed by banquet staffs. Act as a single point of contact with the banquet host during the banquet function.

Crowne Plaza Resort, Salalah, Oman

Position: F&B Supervisor

Outlet: Restaurant, Bar, Banquets & Events

Department: Food & Beverage

Industry: Hospitality

Duration: March 2011-August 2013

Job Summary: Responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department. Train the banquet team and also oversees the enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene. Provided overall direction, coordination. Interfaced with staff, members, and guests with regularity. Assisted with Liquor ordering, liquor pick up arrangements. Assigned side work and supervise all cleaning and stocking assignments. Managed delivery of all activities. Ensured compliance to statutory requirements.

Khalidiya Palace Rayhan by Rotana, Abu Dhabi, UAE

Position: F&B Captain (Pre-opening Team Member)

Outlet: Horizon

Department: Food & Beverage

Industry: Hospitality

Duration: August 2010-March 2011

Job Summary: Monitoring & ensuring F & B service operations are running smoothly. Organizing duty roster of service staff. Cost control, inventory, Training Maintaining SOP for quality. Introduce innovative ideas for generating targeted sale guest interaction, menu planning. Addressing guest requirement and reaching to them.

Jumeirah Beach Hotel, Dubai, UAE

Position: Waiter

Outlet: Latitude

Department: Food & Beverage

Industry: Hospitality

Duration: March2008-February 2010

Job Summary: Take orders and serve Food & Beverages to guests at tables in dining establishment. Check with guests to ensure that they are enjoying their meals and take action to correct any problems. Communicate with guests to resolve complaints or ensure satisfaction.

Genting International Convention Centre, Malaysia

Position Level : Part-time waiter(Banquet)

Department : Food & Beverage


Position Level : Part-time waiter


Position Level : Part-time waiter(Banquet)

Silklot Parking SDN BHD, Malaysia

Position Level : Cashier (Part time)

Training Details

Berjaya Langkawi Beach & Spa Resort, Langkawi, Malaysia

Area: Food & Beverage, Front Office & Kitchen

Major: Food & Beverage

Duration: 6 Months (April2006-October2006)

Basic Food & Hygiene Training Level-2

HACCP Advanced Level


One Step Ahead

SWEET-Up selling Technique


Bomb Threat

Complain Handling (Management Level)

Educational Background


Field of Study: Hotel & Catering Management

Major: Food & Beverage

Institute: Victoria International College, Malaysia

Graduation Date: February 2008

Certificate Course

Field of Study: Certificate In Hotel Management

Major: Food & Beverage

Institute: Genting INTI International College, Malaysia

Graduation Date: November 2006

Higher Secondary Certificate

Field of Study: Science

Institute: Cantonment Public School & College, Khulna, Bangladesh

Graduation Date: September2002

Secondary School Certificate

Field of Study: Science

Institute: Mahalchari High School, Bangladesh

Graduation Date: June1999


Technical Skills (Knowledge in Microsoft office; word, excel, PowerPoint, Outlook, Opera, MICROS)

Language Skills (Fluent in Bengali and English; basic working knowledge in Arabic, Bahasa Malay and Hindi)

Personal Strengths (Analytical, determined, responsible, hard working, can work under pressure, fast learner, confident, efficient)


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