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Manager Customer Service

Location:
Philippines
Posted:
March 30, 2019

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Resume:

TO THE MANAGEMENT

Dear Sir/Madam:

Good Day!

I have heard from a reliable source that your company is in need of applicant. In this connection, I would like to apply as Resident Manager/ F&B Manager that would commensurate with my qualifications.

I’m Allan M. Alcordo, presently residing at 297- CULIANIN PLARIDEL BULACAN. I am responsible, honest and hardworking. I can easily go with and adjust with a group.

I hope that this application merit your attention and I’m willing to come for an interview at your most convenient time.

Attached herewith is my CV for your perusal.

Respectfully yours,

Allan M. Alcordo

ALLAN M. ALCORDO

297- CULIANIN PLARIDEL BULACAN

CELL# 090******** / 094********

SKYPE: Allan Alcordo

JOB OBJEVTIVE: To obtain Food and Beverage Manager Position with

An establish Company where I can further boost my career in this field

HIGH LIGHTS OF QUALIFICATIONS:

Wide experience in managing Food and Beverage operation.

Outstanding experience to handle cash in food service environment.

Remarkable knowledge of kitchen equipment.

Immense knowledge on sanitation guidelines.

Ability to design and comprehend instructions.

Ability to manage and resolve guest issues.

Ability to multitask and prioritize work.

Ability to maintain confidentiality of all information.

Ability to prevent all issues.

Familiarity in various hotel departments.

Superior ability to control and manage inventory of F&B supplies and equipment’s.

WORK EXPERIENCE

JUNE 16, 2017 up to PRESENT THE DISTRICT BORACAY

Station 2 Balabag Malay Aklan Boracay

Food and Beverage Manager

Manage all F&B and day- to- day operation within budgeted guidelines and to the highest standards.

Preserve excellent levels of internal and external customer service.

Design exceptional menus, purchase goods and continuously make necessary improvement.

Identify customers’ needs and respond proactively to all of their concerns.

Lead F&B team by attracting, recruiting, training and appraising talented personnel.

Establish target KPI’s, schedules, policies and procedures.

Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.

Comply with all health and safety regulations.

Report on management regarding sales results and productivity.

OCTOBER 05,2016 up to May 10,2017 HENANN REGENCY RESORT and SPA

Boracay Malay Aklan.

Food and Beverage Manager

HENANN ALONA Panglao Bohol.

Food and Beverage Manager

Participates in the development and implementation of business strategies for the Hotel which are Aligned with overall mission, vision and values.

Develops annual budget recommendations and implements the approved budget; monitors revenues and costs on a daily basis, taking corrective action when necessary .

Analyses and controls costs by adhering to Standards of Operations for forecasting, budgeting, scheduling, payroll control and other Expense Management Systems.

Develops and implements strategies for food and beverage operations, marketing and sales that support achievement of the Hotel’s goals.

Achieve revenue goals by developing and managing food and beverage marketing, sales and Product strategies.

Develops and implements menu offerings and pricing based on competition, market trends and Costs.

January 14,2015 up to Oct. 04, 2016 Estacio Uno Boracay

Resident Manager

Bohol Shores Resort Opening Team

Resident Manager

Responsible for planning, organizing, directing, Controlling and evaluating of operations of the outlet.

Planning which stock items need and stocktaking on regular basics.

Make sure the diners are happy before their Leave in the restaurant.

Overseeing the training of staff on standard operating procedures.

Creativity by offering suggestions to the chefs when compelling new menu.

Ensued compliance to all hotel standards.

Oversee product stocking, accounting and marketing.

In charge of employees, finances, customer service, promotions and quality control.

Greeted all customers coming to facility pleasantly.

Maintained neat and clean lobby and work area.

Managing all segments of the resort, Food and beverage management, human resources, housekeeping, attraction and guest services.

Performed regular check of the resorts.

January 07,2014– December 01,2014 : Astoria Palawan

F&B Manager Opening Team

Km.62 North National H-Way Brgy.San Rafael

Puerto Princesa City, Palawan

Make sure that everything is in order before the Start of the operation.

Planning and carrying out the budgets

Costing of menu for outlets w/ exec. Chef

Plants & controls the ordering of food and beverage for a hospitality property.

Ensure that all the F&B section are organized,

Performed their duties and maintain their area of responsibility, equipment in manner incompliance w/ the company policy and instructions.

March 28, 2012 – July 06,2013 : Fairways and Blue water Resort

F & B Manager

Boracay Island, Malay Aklan

Coordinated with food and beverage staff for special events.

Monitored all operations of venue and ensured efficiency.

Gathered data for all budget processes.

Developed strategies to achieve all financial objectives.

Prepared all food and beverages as per policies and procedures.

Maintained neat and clean work area at all times.

Administered everyday operations of staff.

Ensured compliance to all safety policies and procedures.

May 10, 2011 – March 25, 2012 : Cool Waves Ranch & Water Park Resort

Resort Manager

Boracay Island, Malay Aklan

Ensued compliance to all hotel standards.

Oversee product stocking, accounting and marketing.

In charge of employees, finances, customer service, promotions and quality control.

Greeted all customers coming to facility pleasantly.

Maintained neat and clean lobby and work area.

Managing all segments of the resort, Food and beverage management, human resources, housekeeping, attraction and guest services.

Performed regular check of the resorts.

Provided briefing to oncoming shift.

Trained all employees in various activities.

January 20, 2010 – April 28, 2011 : Joey Pepperoni

Restaurant Branch Manager

SM Baliwag and Malolos City Branch

Determined all policies and procedures and training program.

Provided optimal level customer experience.

Monitored inventory for facility and placed purchase orders.

June 08, 2009 – January 15, 2010 : Gerry’s Grill Baliwag Sizzlers Incorporated

Dining Supervisor

Administered sales transactions and generated revenue.

Managed communication with all team members.

Monitored performance of all team members.

January 08, 2006-Jan.28, 2009 : Meen Café’ Korean Restobar

Operations Manager

Provided briefing to oncoming shift.

Trained all employees in various activities.

Dec. 1, 2004-Dec. 18, 2005 : Cafe’ Shang Piano Bar

Operations Manager

Ensure fast service and proper hygiene.

Administered sales transactions and generated revenue

Ensured compliance to all safety policies and procedures.

Aug. 1, 2004-Nov. 30, 2004 Casa Del Mar Beach Resort, San Remegio Cebu City

F and B Supervisor

Ensure that the guests’ orders are in good quality.

Make sure that everything is in order before the Start of the operation.

July 24, 2003-June 15, 2004 : Sunflower City

Operations Supervisor

Ensure that guest orders are properly taken and serve who order what.

Feb. 1, 2001-May 30, 2003 : High Life, Crossroads Banilad

Operations Supervisor

Oversees the whole operation of the outlet

Feb. 1, 2000-Oct. 31, 2000 : Vistamar Beach Resort, Dap-Dap Lapu-lapuCity

Operated by Blue Coral Dive Shop

Outlet Manager

Plan and organize to increase outlet revenue.

June 8, 1999-Jan. 28, 2000 : Park Place Hotel, Fuente Osmeña, Cebu City

Head Waiter Banquet

Ensure the guest food orders are in good quality.

Ability to multi-task and efficiently handle competing demands.

June 1997-March 1999 : Marriott Hotel, Cebu Business Park Cebu City

Captain Waiter Banquet

Ensure fast service and proper hygiene.

Able to think quickly and respond effectively to challenging situations.

April 7, 1993-May 1997 : Shangri-La’s Mactan Island Resort

Service Staff

Ensure the guest orders are in good quality.

Provide prompt and courteous food and beverages service to guest.

Deal promptly with guest requests and complaints.

1987-1988 : Patria de Cebu, Legaspi St. Cebu City

Bus Boy/Waiter

Maintaining Par Stock of equipment and Supplies

Mis-En Plas For next shift.

EDUCATION

College : University of San Jose-Recolletos

Bachelor of Science in Hotel and Restaurant Management.

PERSONAL BACKGROUND

Date of Birth : June 2, 1972

Age : 46 yrs. Old

Civil Status : Widower

Religion : Roman Catholic

Children : Four (4)

Language : English, Tagalog, Cebuano, little Nihongo& Korean.

Willing to undergo training, open to a new idea for improvement.

Managed to work smooth under pressure situation.

SEMINAR, WORKSHOP & TRAINING:

LAMPARA ( The Center for Productivity & Industrial Peace) Shangri-La Mactan Island

Team Building and Work Attitude for the Next Millennium. Shangri-La Mactan Island

Service Plus (Beyond Guest Expectation). Shangri-La Mactan Island

Up-selling Sequence & Techniques Shangri-La Mactan Island

Telephone Courtesy Shangri-La Mactan Island

Handling Guest Complaints Marriott Hotel

Effective Supervisor (Basic Course) Marriott Hotel

Occupational Health and Safety Awareness for Hospitality Sector The District Boracay

REFERENCES:

GERLIE OCHOSA SHARON ABELLA DANILO GONZALES

HRD MANAGER F&B Manager Executive Chef

Discovery Boracay Cebu Business Park Quest Hotel

Malay Aklan Ayala Cebu City



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