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Assistant Customer Service

Louisville, KY
March 30, 2019

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Kenisha Calloway


*** * **** **, *********, Kentucky 40212

Only a year of experience at this company, but what I learned is how to manage different software devices, viewing multiple accounts and Correspond with customers to resolve billing issues and queries. Update and maintain billing records and documentation everyday. Interact with customers to respond to specific requirements.

Perform assigned administration related duties and responsibilities. Maintain invoice records and support documents.

Collaborate with other departments to cater to customer needs. Evaluate, analyze and verify dates of service and billed amounts. Verify completeness and accuracy in client information before billing period. Resolve all accounts within give time frame.

Verify billing information accuracy and revise errors. Employment BillingRepresentative Billing Representative SpectrumCharterSpectrum CharterPresent 01/2018 - History

Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers. also take responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions.

CustomerRepresentative Customer Service Representative WWaallmmaarrtt201708/2016 - 12/ Maintaining the front lobby, helping fellow crew members and all customers. Also decorating donuts and cleaning appliances.

CrewMember Crew Member KremeKrispyKreme Krispy2016 05/2016 - 08/ My first job out of high school, I worked for a small business as the assistant. I maintain multi company switch boards, routing calls as appropriate. handle all organizational, clerical and support tasks such as organizing files, scheduling appointments, writing copy and proofreading forms and documents. Greet various parties as they enter the office and managing invoices assigned to different accounts.

AAssssiissssttaanntt ServicesSmithsServices Smiths2016 Cleaning 01/2012 - 07/ equivalent to an high school diploma

Education History GEDWorks GED Works GGEEDD2017 DegreeNoDegree No High School 05/ PlantationSchool Plantation High School StudiesGeneralStudies General2013 HHiigghh 05/ SScchhooooll

Soft Skills;


Organize, Time


Problem Solving,

Team Work,


Adaptabilty, Social

Skills, Empathy,

Computer And

Interpersonal Skills

Hard Skills;



Knowlegde Of

Product, Positive

Language, Calming

Presence, Goal-

oriented Focus,

Ability To Handke

Surprises And

Change, Closing

Ability And

Willingness To


Advanced Advanced

Skills & Abilities

Animal Care, Blogging, Computer, Family Time, Listening to Music, Reading, Traveling, Walking, Writing, Watching TV

Hobbies &



Vernice Smith


Smiths Cleaning Company


My first job out of high school, I worked for a small business as the assistant. I maintain the phone lines, scheduling appointments, and making sure the office was well kept. Dekia Best

Office Administrator

Smith Cleaning Services


Kenisha Calloway


662 N 28th St, Louisvill, Kentucky 40212

Contact this candidate