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Sales Representative Manager

New Haven, Connecticut, United States
March 29, 2019

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I have worked in the Information Technology and Services industry since 1988 and have met many amazing people in various occupations. During that time, I have worked in various environments such as Mainframe, Client Server, Web Portal, API, Soap UI, Smart Remote Devices and IVR within different industries such as Insurance, Mutual Fund, Automotive, Communication, Accounting and Government. My IT experience gave me a unique ability to apply technology, in all its forms, to business processes.


LinkedIn :

Skype : ereid51

37 Farnham Avenue, Apt 46, New Haven, CT 06515


Project Coordination

Client Relationship Management

Stakeholder Management

Change Management

Issues Management

Project Management

Schedule Management

Risk Management

Concept Development


Master of Divinity, Biblical Studies

Canada Christian College & School of Graduate Theological Studies, Toronto, ON

2006 - 2010

Bachelor of Science, Computer Information Systems

DeVry University

Pomona, CA

1985 -1988


Software: Microsoft (Word, Excel, Access, PowerPoint, Outlook, Project), SharePoint, Ring Central, Visio, SQL Navigator, Toad, SAP

Operating Systems: Unix, MVS, TSO, various Windows Platforms, Microsoft Visual studio,CA7, N-Tier architecture

RDBMS: Oracle, DB2, Progress Database, MS SQL Server 2000

Languages: VBScript, JavaScript, HTML, HTML5, COBOL, JCL, Natural, ADABAS, Net, C#, Visual Basic, PowerBuilder, SQL, CSS3, DOM3

Tools & Standards: HP Quick Test Pro, Rational SQA, Asana,Ranorex, Track Record, ClearQuest, Discord, Remedy, Heat, PVCS Tracker, eRoom, JIRA, SOAPUI Basecamp, XML

Industrial Standards: ITIL



Certified Software Quality Analyst

Certified Software Tester Engineer

Language skills



Product Specialist

Accounting System Integrators, LLC/ North Haven, CT / June 2018 – Present

Accounting System Integrators, deliver ERP adaptable cloud and mobile technology with a unique all-inclusive user licensing model, enabling a complete, and real time view of your business anytime, anywhere. Through their partnership with Acumatica they provide the full suite of integrated business management applications, including Financial Management, Nonprofits plus, Distribution, Business Intelligence, Customer Management, and Manufacturing. There is only one true Cloud ERP platform designed for mid-sized customers – Acumatica.

Ensure that documentation, and testing strategy directed toward customer and technology standards and compliance

Prepare testing and reporting documentation throughout the software development life cycle

Write SQL queries and perform data loads to support test scenarios

Conduct medium complex technical QA activities related to application defects, testing and deployment issues

Develop testing scripts and cases for automation testing

Keep clients’ solutions up-to-date with newest features, fixes, and patches

Help developers troubleshoot issues

Support the testing of the accounting Cloud ERP application

Ensure that new changes to the software are tested

Maintain and update test documentation for automation testing

Skills Used: Discord, Microsoft SQL Server Management Studio, Microsoft Visual studio, Oracle, Ranorex, .Net, C#, Ring Central, Skype, Asana, MS Office Suite, Agile methodology

QA Software Tester

Tournament One Corp/ Stamford, CT / March 2017 – May 2018

Tournament One Corp designs, produces and licenses innovative, entertaining, interactive betting games, software and patented technologies to worldwide-regulated Casino, Lottery, Online and Mobile gaming markets. Provided Quality Assurance and testing efforts for the interactive online game applications.

Worked with stakeholders to understand business needs, gathered test requirements, and defined success metrics

Worked with testing lead as well as developers or external agency to setup testing activities that align with business requirements, adhere to testing best practices and provide product owners and stakeholders with relevant and valid results

Reported findings to key stakeholders in a comprehensive and timely manner

Presented formal results, insights, and recommendations to the broader digital group including product owners, designers, analysts, and strategic decision makers

Created and executed of manual acceptance test cases for (Functional, Usability, and Regression Testing Phases)

Skills Used: MS Office Suite, Agile methodology

QA Lead

Rogers Communication/ Toronto, ON / April 2014 – February 2015

Rogers Communications Inc. is a Canadian communications and media company. It operates particularly in the field of wireless communications, cable television, telephone, and Internet connectivity with significant additional telecommunications and mass media assets. I provided Quality Assurance and testing efforts for the Rogers IPTV applications with vendor resources on onsite / offsite.

Worked with Project Lead, third party vendor Development Lead, and Analyst to define and communicated testing timelines, and testing approach for projects

Completed tasks according to project timelines and schedules

Coordinated the User Acceptance Testing of the UI/UX, Advertisement and Omniture interface against the various devices such as (PS3/PS4, Samsung, and LG Smart TV)

Developed test strategy, estimates, test plan, schedule, and test cases for the UAT of video on demand and live stream of the IPTV application for (PS3/PS4, Samsung, and LG Smart TV)

Created account and setup parameter setting restricted data/other data variable conditions using SOAPUI for the (PS3/PS4, Samsung, and LG Smart TV devices)

Designed, setup and troubleshot test environment to simulate real-time scenarios for PS3/PS4, Samsung, and LG Smart TV

Supported a positive work environment that promotes customer service, quality, innovation and teamwork

Ensured timely notification of issues and problems, and made recommendations for problem/issue resolution

Reviewed documentation such as (business requirements, systems requirements, content) to understand test scope, data needs, test environments and overall scheduling needs

Ensured test team adherence to testing methodologies/standards

Identified, developed and documented test scenarios and test cases with traceability to business requirements

Executed manual User Acceptance test cases for IPTV application for (Functional, Usability, Video On Demand restriction, Security and error handling, Regression, and Negative Testing)

Executed manual SOAPUI testing ensure that the parameter setting for restricted data/other data variable conditions setup within the soap are correctly been transmitted and displayed on each Smart device application

Led team of 4 IPTV professional testing resources and coordinated 5 other subject matter expert within UI/UX design, Advertisement, and Omniture

Executed testing of API interface with the system level, mobile testing and usability testing against the application

Skills Used: PS3/PS4, Samsung & LG devices, SDK 4.0, Netcast 4.0, Webkit, HTML5, DOM3, CSS 3, Squirrelfish, JIRA, Basecamp, Flash Player 10.1, ActionScript 3.0, SOAPUI, AIR for TV 2.5.1, MS Office Suite, Agile methodology

Independent Sales Representative/Senior Director

Momentis/ North York, ON / November 2011 – September 2013

Momentis was the innovative marketing arm of a successful billion-dollar, publicly held energy company. I provided consulting for their marketing products through the internet/ website.

Provided advice/free evaluations on energy options and essential services available to commercial and retail consumers with the goal of saving money and ensuring peace of mind

Recruited and trained others to become a qualified marketing representatives

Skills Used: MS Office Suite

QA Lead

Elections Ontario/ Scarborough, ON / May 2010 – June 2011

Elections Ontario was a non-partisan Agency of the Legislative Assembly of Ontario. I provided Quality Assurance and testing efforts for Client Server and Web applications with vendor resources on onsite / offsite.

Worked with third party vendor Development Lead, Project Manager and/or Analyst to define and communicate testing timelines, resource requirements and testing approach for projects

Oversaw the creation and delivery of test scripts and other test artifacts (results, execution reports, sign off, test closure)

Attained sign off on relevant artifacts Business Requirements and Technology Test Strategy created and managed Test Strategy and Test Plan

Led team of 1 testing resource and 9 business staffs Performing User Acceptance Testing

Coordinated and documented of test milestones and activities within a Project plan

Managed resource allocation and planning for project

Supported the base activity and communicated resources to Project Manager

Led testing teams in test planning, preparing and executing effective test efforts on time

Designed and setup an optimal test environment to simulate real-time scenarios

Ensured test coverage and test cases traceability to requirements

Executed of manual User Acceptance test cases for (Functional, Usability, Data Integrity, Security, Regression, Negative and French Language testing on website)

Executed Web Accessibility Testing for the Accessibility for Ontarian with Disabilities Act (AODA)

Executed testing of API interface with the system level and usability testing against the application

Skills Used: Windows 7, Oracle, VBScript, JavaScript, .NET, Http, FTP, SFTP, ITIL, TrackRecord, MS-SharePoint, Visio, GIS, MS-Office Suite, MS SQL 2000, N-Tier architecture, Waterfall methodology

SAP QA Consultant

ERPTEK CONSULTING INC./ North York, ON / August 2009 – April 2010

ERPtek was a Toronto based organization that provided an end-to-end solution in SAP training, support and consulting services to a wide range of organizations in North America. I provided the QA and testing efforts with full project lifecycle activities including design, configuration and understanding of SAP methodology, functional support and implementation in SAP Applications within FI and CO modules.

Tested transfer of overhead costs, transfer of activities from cost center accounting over to COPA segments

Active participation through Blueprint, and testing activities

Tested the configured settings for Company code, posting period variant, assigned document number ranges, tolerance groups for customers, G/L accounts and users

Tested of FI/CO modules -GL, AR, AP, Fixed Assets, Cost Center

Tested the Month end closing activities

Used: MS-Office Suite, SAP, Waterfall methodology

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