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Human Resource Management

Toronto, Ontario, Canada
March 29, 2019

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Toronto, ON



• Over 2 years experience in full cycle recruitment, assist with postings, interviews, reference checks

• Confidence in Canadian Employment Law, Human Rights, Labour Relations

• 9+ years experience heavily in admin role focused on coaching, mentoring, reporting, meetings in the education area

• Direct experience in training and a strong understanding of AODA

• Computer skills: Word, Excel, PowerPoint, Outlook

• Familiar with Internet app: LinkedIn, Indeed, Monster, Job Search

• Excellent oral & written communication skills in English, Italian and Albanian EDUCATION

Human Resource Management - Post Graduate Certificate Sep 2018 – April 2019 George Brown College, Toronto, ON

• Employment Law, Human Rights, Labour relationships, Compensation, Accounting, Recruitment

& Selection, Accessibility for Ontarians with Disabilities Act (AODA), Health & Safety, Organi- zation Effectiveness etc.

Bachelor of Education, Major: English Sep 2000 – July 2004 University Eqrem Cabej, Gjirokaster, Albania

• Heavily focused on English literature, grammar, writing skills, history, counseling Canada Equivalency "WES" - Bachelor’s degree (four years) in English Education WORK EXPERIENCE:

Restaurant Manager (Full Time) May 2016 – July 2018 The Prince Edward Restaurant, Charlottetown, PEI

• Managed the restaurant for the procurement of Customer service, Health & Safety

• Directly responsible for full recruitment activities, including screening, resumes, and interviewing alongside with the restaurant owner

• Developed interview questions and acted as a panel member for all interviews

• Responsible for Day-to-Day operations and able of multi-task duties, schedule, inventory

• Directed all concepts, creative design and menu selections

• Delivered constant training and coaching, on the job training to the team on steps of service, policy, discipline, feedbacks.

• Increased sales 10% by promoting new business through community service efforts, customer re- lations, and facilitating delivering food

• Responsible for providing leadership and development for Restaurant Guest Service Managers with the main focus on teamwork, and financial results.

• Standardized restaurant accounting procedures through process improvement and centralization, resulting in a reduction in staffing needs and cost saving English teacher (Full Time) Jan 2006 - April 2016

Gr 3 - Gr 12 (Elementary / Secondary / High school - Public school) Regional Educational Directory, Gjirokaster, Albania

• Taught English as a second language for 10 years for youth aged 9-18

• Taught students using a systematic plan of lectures, discussions, audio-visual presentations, diffi- cult accommodation needs

• Evaluated progress, need assess of students and discussed results with co-workers, parents, stake- holders, and management office

• Prepared and implemented remedial programs for students requiring extra help

• Participated in staff meetings, educational conferences and teacher training workshops with new teaching methods


Secondary school “Andon Zako Cajupi,” Gjirokaster, Albania Sept 2013 – June 2016 Educator volunteer

• Guided, mentored and leaded new students from University to ensure their skills for their future profession

• Coached, educated, and trained in procedures and policies in the education area Gjirokaster, Albania

• Gave free English lessons for disadvantaged youth Sept 2010 – Apr 2016 CERTIFICATIONS AND PROFESSION DEVELOPMENTS

Study Abroad Language Institute, Charlottetown, PEI Certificate: Intensive English Program June 2016 – Aug 2016 George Brown College

Certificate: Worker Health and Safety Awareness in 4 steps Jan 8, 2019 Certificate: Supervisor Health and Safety Awareness in 5 steps Jan 8, 2019 Regional Educational Directory, Gjirokaster, Albania Certificate: Sharing Resources, Opening Possibilities March 2008 Certificate: 3rd ELTA Conference: Hot Issues in ELT/Opportunities for Professional Growth - May 2008 Certificate: Global English Project – Research, Management, IT skills Dec 2010 – May 2011 Certificate: Educator in Developed Critical Thinking May 2011 Certificate: Efficiency of Feedback & Error Correction May 2014 Certificate: Computer skills: Windows, Word, PowerPoint, Internet. March 2015 PROJECT & ASSESSMENT – George Brown College

• Need analyses - Training & Development Nov 2018

• Ratio Analyses assignments - Financial & Managerial Dec 2018

• Interview booklet Developed - Recruitment & Selection Dec 2018

• Project Management Report - Project Management Nov 2018

• Case Study – Organization Effectiveness Dec 2018

• Case Study – Human Resource Management Dec 2018

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