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Customer Service Engineering

Location:
Fereej Ibn Dirhem, Qatar
Posted:
March 27, 2019

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Resume:

SUREKHA ARUL

NEW NO:*,OLD NO:**,*TH STREET

JAINAGAR,ARUMBAKKAM

CHENNAI-600106

PHONE : +974-********,+91-960*******

EMAIL_ID: ac8wyl@r.postjobfree.com

CAREER OBJECTIVES

To Acquire A challenging Position In An Environment Where I Can Best Utilize My Customer Service And Communication Skills To Effectively Fill The Managerial Role In Your Company. SKILLS SET

Pleasant personality with good physique.

Excellent communication skills.

Immense exposure to the fast paced and high profile work environment.

Good customer service skills.

Cooperate with other team members.

Polite & humble.

Sound knowledge of the Airline systems & procedures. PROFESSIONAL EXPERIENCE

WORKED AS A CUSTOMER SERVICE OFFICER IN INDIGO AIRLINES

(FEB 2015 –MAY 2016)

Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, rebooking and special service requests.

Checked-in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights.

Announced and provided information on arrival and departure times, boarding procedures, gate changes and carry-on regulations.

Assisted customers with special needs and quickly addressed and resolved customer complaints.

Boarded and deplaned flights and escorted passengers, including

disabled passengers and unaccompanied minors from aircraft.

WORKED AS A CUSTOMER SERVICE AGENT IN SINGAPORE AIRLINES

(FEB 2014-JAN 2015)

Processed tickets checked baggage and monitored carry-on baggage for size and quantity collected checked baggage fees at gate and assigned seats.

Field incoming calls, greet customers, answer travel Enquiries, tag and handle baggage, secure flights, process reservations and monitored cabin availability.

Checked-in passengers for international travel; verified documentation for international flight.

Provided accurate gate, flight arrival and departure information and answered general inquiries.

ACADEMIC DETAILS

DIPLOMA In International Air Travel Management and CRS course from THE PROFESSIONAL TRAINING CENTRE.

B.E ( ELECTRONICS AND COMMUNICATION

ENGINEERING) From ANNA UNIVERSITY.

HSC from THE CHILDRENS GARDEN HR SECONDARY SCHOOL.

COMPUTER SKILLS

Operating System : Windows XP,Windows 7,Windows 8.

Software Packages : Ms -Word, MS- Excel, MS- Power Point. PERSONAL STRENGHTS

Leadership

Quick learner

Elegant team player

Smart worker

EXTRA-CURRICULAR ACTIVITIES

Numerous Letters of Appreciation, Complimentary Letters and Passenger Comments for exemplary services provided to the customers on many occasions.

Complimentary survey forms for outstanding services provided to the customers on many occasions.

I have worked as one of the Organizer for The National Level Technical Symposium (2012-AKATOS) conducted by my college.

Won the Best Student award at the Aviation Academy.

Participation in the competitions at school & college level. PERSONAL PARTICULARS

Date of Birth : 31.12.1991

Sex : Female

Marital Status : Married

Nationality : Indian

Languages Known : English, Tamil and Hindi.

Hobbies : Music and Photography.

DECLARATION

I hereby declare that all the statements given in the above are true and correct to the best of my knowledge.

Place:

Date:

(SUREKHA ASHOK)



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