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Customer Service Assistant

United Kingdom
March 27, 2019

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* ****** **********, ** - ** South Parade, Southsea, Hampshire PO5 2AZ H: 077*-***-**** M: 077*-***-****

Highly organised person with more than 10 years of experience in educational and administrative sector. I like to maintain positive attitude towards my colleagues, students and customers and I think 'can do' attitude towards clients is especially important.

I like to learn new skills needed for a particular position in the company. I was working mainly in education for last 10 years, I made a career change in August 2017 and have been working in an administrative sector for 1 year.

I am expecting my first baby in September 2018 so I would like to come back to teaching, ideally online one which I have experience with and I would like to teach for a few hours daily as the baby will allow me. Excellent communication skills

Articulate and well-spoken

Customer service-orientated

Works well under pressure

Travel administration


Professional phone etiquette

Pleasant demeanour

Time sheet management

Highly organised

Team player

Senior Teacher, 06/2017 to 08/2017

Language Study Centres – London

Taught a group of 14 - 16 year old students from Scandinavia and helped them to improve their speaking and listening skills in English.

Planned lessons and searched for new English resources for the team of teachers. Answered and redirected calls from the head office in London. Ordered and distributed teaching and office supplies while adhering to a fixed budget. Drafted weekly time sheets for other teachers and redirected them to the head office in London. English and Maths Tutor, 09/2015 to 08/2017

Tutora – Chichester

Planned private lessons for my students - focused on Maths and English (primary level) and helped students to get ready for their GCSE exam in English and Maths. S



Created detailed lesson plans with different goals for individual students. Ordered office and teaching supplies.

Teaching Assistant, English Teacher, 03/2013 to 06/2016 Teaching Personnel – Southampton

Worked in various primary schools across in Hampshire, both in mainstream schools as well as in schools for children with special needs.

Helped students to improve their English and Maths skills. Planned lessons for students and created resources for students with special educational needs (dyslexia, autism). Ordered relevant teaching supplies.

Customer Service Assistant, 09/2017 to Current

CooperVision – Fareham, Hampshire

Answered up to 30 calls per day for Czech customer and opticians. Created allocation for our customers.

Improved my typing skills and knowledge of Excel and PowerPoint. Answered up to 60 e-mails per day, both from our private customers and opticians. Checked daily back order reports from the company warehouse in Liege, Belgium. Learned new knowledge related to human eye and specific eye conditions as my employer CooperVision is a manufacturer of contact lenses.

M.A.: Education, May 2011

University of South Bohemia - Ceske Budejovice, The Czech Republic Diploma in Second Language Acquisition: Linguistics - Second Language Acquisition, 2011 Augsburg University - Augsburg, Germany

GCSE: 2002

Grammar School Kladno - Kladno, The Czech Republic E

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