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Data Entry Customer Service

Van Nuys, CA
March 26, 2019

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***** ******* **. #**,

VAN NUYS, CA. 91405


To work with a successful team-oriented company where I can utilize my experience and allow the opportunity for professional growth and personal contribution.

2018 – 2019 Implant Direct (Aerotek Staffing) Thousand Oaks, CA.

Collections Specialist:

Software Used – Outlook, Magento, Syteline, Word, Excel (formulas: pivot tables, v-lookup, h-lookup)

Outbound collection calls/emails follow up on payment status on past due invoices

Provide Statements/Past due invoices to customers

Assist Customer Service with refunds, credit and debit memos

Collections letter to customers regarding past due invoices

Apply payments/credit memos to invoices

Answer incoming calls from customers requesting copies of invoices, credit memos, questions on invoices

Taking payments over the phone using

2016 – 2018 Cipolla, Calaba, Marrone & Wollman – A Law Corp. Agoura Hills, CA.


Software Used - TimeSlips, Outlook, Word, Excel

Responsible for – Opening new files, close inactive files, update client/adjuster information

Billing – Enter all incoming Attorney billing and expenses

Collections – E-mail/mail final invoices

Answer incoming calls from customers regarding invoices

2014 – 2016 ARC Machines, Inc. (Temporary Agency) San Fernando Valley


Software Used – Avante, Outlook, Word

Responsible for – Entering ACH Wire Transfer, Checks (scanning), Credit Cards into system, running/updating aging, Filing

Billing – Billing out different projects/jobs performed, Chargebacks

Collections – Follow up on payment status, heavy collections via email/phone calls

2007 – 2014 Advantage Media Services Valencia, CA.

Accounts Receivables/Billing/Collections:

Software Used – Excel (formulas: pivot tables, v-lookup, h-lookup), Word, In Order (internal), QuickBooks, Stromberg (internal), Bar Tender (internal), Outlook

QuickBooks – Create Invoices, Memorize Reports, Run A/R Aging Reports, enter freight invoices (UPS, Accurate Freight, FedEx. Etc.)

Responsible for billing Clients – Excel Spreadsheets formulas (pivot tables, v-lookups - on a daily basis), data entry, 10 key, Chargebacks

Collections – Following up with clients on payment status, apply payments to invoices

2006 - 2007 Various Temporary Agencies San Fernando Valley

Billing/Data Entry:

Aerospace Co. - Simi Valley: Responsible for billing Aerospace parts, shipped out to customers

Filing Clerk – Woodland Hills: Responsible for filing customer files in alphabetical/numerical order.

Law Firm – Encino: Data entry, 10 key, Acronyms, Responsible for billing attorneys time, expenses, & telephone conversations

2001 – 2006 Triangle Environmental Inc. Burbank, CA.

Accounts Receivable/Billing Department:

Software Used - QuickBooks - billing parts manufactured (in house)

Online Invoicing – For parts replaced and various tests preformed

Answering incoming telephone calls from customers such as, AQMD, L.A.F.D inspectors, L.A city inspectors

Maintaining trucking status (on whereabouts) ran roadrunner reports

1998 – 2001 Robinson’s May Department North Hollywood, CA.


Responsible for Reconciling Payroll Accounts

Processed Accounts Payable, Accounts Receivable invoices and reports

Maintaining/Running TicketMaster reports (for billing purposes)

Posting General Ledger Accounts (onto vouchers)

Payroll Processed - stop payments on, Lost, Cancelled checks (had access to Wells Fargo)

1997 - 1998 Computer Learning Center Los Angeles, CA.

Excel, Microsoft Word I and II, Word Perfect, Power Point, Access, DOS, Grammar Class

Work Productively as a team member or individually

Good communications skills (grammar class)

Dedicated, dependable and organized

Microsoft Word, Excel, Power Point, Word Perfect, Access

Type – 60 WPM

Bilingual English / Spanish

References - Available Upon Request

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