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Customer Service Security Guard

Dubai, Dubai, United Arab Emirates
March 26, 2019

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Bhoj Raj Kafle

Dubai, UAE


Professional Profile

Energetic, hardworking and adaptable individual with a proven track record of providing effective security solutions with challenging environments. Comprehensive knowledge and experience in all aspects of security operations, including surveillance, protection, patrol, CCTV and customer service. A confident communicator who is able to develop and maintain beneficial relationships with customers, colleagues and management. Works well under pressure using own initiative and instrumental in a successful and productive team. Well organized to handle a variety of tasks and follow through from start to finish. Quick to grasp new ideas and concepts, possesses excellent time management, problem solving, decision making, listening and interpersonal skills. Thrives in challenging working environments. Computer literate.


I am seeking a role within a progressive organization that will extend and update my knowledge and skills, and share my capabilities and talents as part of a team working towards the growth of an organization.

Career Summary

2013 – Present

SECURITY GUARD, Aplus Security, Dubai,


: Office contract number :043337644

Postbox no : 33539

Aplus security service : Dubai U.A.E

Nationality : Nepali

Position : as a Security Guard

Employment ID : 14515

Joining Date : Augest31th 2013

Working effectively in a team providing effective security measures for residential properties to ensure achievement of customer and company objectives

Securing premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment and access points, and permitting entry

Preventing loss and damage by reporting irregularities, informing violators of policy and procedures, and detaining trespassers

Identifying visitors, stopping suspicious people and asking for identification, investigating thefts, and filing police reports

Regulating and monitoringbuilding systems, and inspecting and adjusting security systems, equipment and machinery to ensure operational use and detect evidence of tampering

Calling for aid if necessary, and liaising with emergency services to resolve issues satisfactorily and maintain security and service

Coordinating parking operations, checking authorization of vehicles and controlling their entry and exit, and issuing warnings to illegally parked vehicles

Answering phone calls to take messages, answer questions and provide information as required

Completing reports in an accurate and timely manner by recording observations, information, occurrences, and surveillance activities, interviewing witnesses and obtaining signatures

Checking purses, pockets and bags for suspicious items, apprehending criminals, evicting violators and escalating incidents to senior management as required

2009 - 2012

WAITER COOK, GA Global, Malaysia

Welcoming guests to the restaurant in a polite and friendly manner, presenting menus, answering questions and recommending dishes, promotions and offers, and taking orders accurately

Relaying orders to the kitchen, and chasing and expediting orders to ensure timely service at all times

Checking in on guests throughout the meal to ensure satisfaction, replenish drinks and resolve complaints and problems promptly and satisfactorily in liaison with the kitchen and management

Preparing, cooking and presenting dishes and menus to high quality standards to ensure the delivery of excellence in customer service and satisfaction

Working to strict hygiene standards to ensure adherence to regulatory guidelines consistently

Education and Qualifications

Security Guard Group 4 Security Guard G4S

DPS Training from Dubai Police

M.C.E. (Microsoft Certified System Engineer)

Computers Web Page Designing


Master,s Degree. In scince Formal University.

Proficiency Level English Language N.S.W. Australia 50 hours


Bachelor’s Degree in Science (70.71%) from Amrit Science Campus, Nepal


Intermediate in Science (61.7%) from Patan Multiple Campus, Nepal


S.L.C. in Economics from Mahendra Adarsa Vidhyashram

Personal Details


Date of Birth: 28th May 1978. Nationality: Nepalese. Marital Status: Married


English, Nepali, Hindi, Malaysian

References are available on request

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