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Customer Service Administrative Assistant

Location:
Toronto, Ontario, Canada
Posted:
March 26, 2019

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Resume:

Anu Saini

*** ****** ******, ********, *******; 289-***-****; ac8wuw@r.postjobfree.com

Skills

●Possess strong customer service skills with the ability to interact effectively with management, internal departments, and customers

●Proficient in Microsoft Word, Excel, and PowerPoint

●Demonstrated experience in a computerized environment

●Self-motivated with the ability to work independently with minimal supervision

●Effective communication and interpersonal skills with multilingual abilities

●Demonstrates a strong desire to learn new skills with keen attention to detail

●WHMIS Certified

●Valid Driver’s License

●Fluent in English, Punjabi and Hindi

Work Experience

DATA COORDINATOR/ADMINISTRATIVE ASSISTANT

HARSI LOGISTICS INC. (OCTOBER 2018-FEBRUARY 2019)

·Prepared and processed orders, and maintained all necessary supplies, ensured smooth functioning operations

·Dealt with customer service and dealing with clients/customer questions via telephone and email.

·Structured product orders for trucks that ensured efficient loading and delivery times

AGREEMENT SUPPORT ASSISTANT

HAMILTON HEALTH SCIENCES (MARCH 2017-SEPTEMBER 2018)

·Manage daily import, including data verification, of Participation Agreements from physicians all over South West Ontario

·Based on initial verification, liaise with physicians to disseminate additional required documentation, responding to any questions they may have, either via phone and email

·Assemble completed application packages for final approval by committee and be accountable for reporting associated with ClinicalConnect physicians’ participation in ClinicalConnect

·Communicate effectively, both in written and verbal format, with physicians and their staff, on a daily basis

·Schedule training sessions using webinar software and manage registrations

·Prepare informational packages for classroom training sessions

·Create surveys to assess value of training sessions, including analysis of results

·Support collaboration between HITS eHealth Office and academic institutions for the purposes of promoting digital health tools as part of healthcare curriculum

·Contribute to creation of written and electronic training materials for ClinicalConnect, including eLearning videos

·Provide additional administrative support as required within the HITS eHealth Office

·Attended conferences and provided information about ClinicalConnect use in Health care

·Monitored the survey results, Eventbrite registrations, list of attendees for various webinars and classroom trainings

FOOD SERVICE ASSISTANT- MCMASTER HOSPITALITY

MCMASTER UNIVERSITY, HAMILTON (SEPTEMBER 2017-APRIL 2018)

·Assist with the preparation of and the serving of all meals and beverages to customers, ensuring great customer service at all times

·Ensure health and safety regulations are followed

·Complete any administration as requested including food temperatures, wastage and cleaning schedules

·Assist in the effective management of stock and portion control

SUPERVISOR

FORTINOS, HAMILTON (DECEMBER 2015- MARCH 2017)

·Maintained a high regard for Food Safety and Health and Safety standards in work areas

·Responded to customer inquiries and requests, maintained courteous customer relations always

·Provided excellent customer relations through selling, educating, and consulting in to strengthen customer loyalty

·Actively demonstrate great collaboration, critical thinking, and continuous learning

CALL CENTER REPRESENTATIVE

WEST END AGENCY, HAMILTON (SEPTEMBER 2015- NOVEMBER 2015)

·Provided information, answered questions, and explained procedures

·Handled customers inquiries regarding sales

·Adhered to organizational goals

·Used persuasive skills to help customers make informed decision

Education

CANADIAN HEALTH CARE FOR FOREIGN TRAINED PROFESSIONALS DIPLOMA

MOHAWK COLLEGE, HAMILTON (SEPTEMBER 2015- APRIL 2017)

Dean’s honors and School of Nursing and Health Sciences Award Recipient

Volunteer/ Other experience

HOSPITAL ELDER LIFE PROGRAM VOLUNTEER

HAMILTON HEALTH SCIENCES, HAMILTON (FEBRUARY 2017- APRIL 2017)

INTERNATIONAL PEER MENTOR

MOHAWK COLLEGE (OCTOBER 2016- PRESENT)

References

Mary Gavel – Privacy Officer at Criticall (ac8wuw@r.postjobfree.com 416-***-****)

Paramjot Singh- Dispatch Manager at Harsi Logistics Inc. 647-***-****



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