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Social Media Customer Service

Columbia, SC
March 26, 2019

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Kia B. Grant, MBA


Innovative professional with a proven history of success implementing strategic improvements, creating productive business partnerships, and providing value to employers. Possesses comprehensive skills across all facets of technology, marketing, and consultative sales.


University of Phoenix-Columbia, SC

Master of Business Administration

Winthrop University- Rock Hill, SC

Bachelor of Science in Business Administration (Marketing)


Project Management

Professional Development

Employee Relations

Social Media Management

Proficient in Microsoft Office

Customer Service

Website Management

Professional Experience

Mekra Lang NA/Robert Half- Columbia, SC

Receptionist- October-2018 to Present

Greet customers at front desk and direct them to appropriate personnel

Organize and sort daily mail for distribution

Answer and forward incoming calls

Aid in compiling data for Management Review, company presentations, and other duties as assigned

EdVenture Children’s Museum–Columbia, SC

Marketing Coordinator- May- 2017-June- 2018

Updated and Maintained EdVenture’s website using web content management system

Advised on solutions to increase SEO and company marketing campaigns

Created content calendar, monthly newsletters and maintain all social media outlets

Wrote and distributed press releases on behalf of Museum to over 7,000 customers

Assisted with copywriting and proofing all promotional material

Sought opportunity to collaborate with like organizations to maximize community involvement and increase media recognition

Recruiting Solutions –Columbia, SC

Data Specialist- June-2016 to Decemeber-2016

Organized and sorted daily mail for electronic distribution

Scanned bills into proper client folders for processing via Datacap and Kodak Software

Reimaged problem bills to ensure accurate data entry

Monitored and maintained department Outlook inbox and reconcile ebills for payment

Blackhound Creative Werks-Elgin, SC

Marketing Assistant- October-2015 to May-2016

Managed weekly tasks and set organizational goals to ensure profitability

Developed editorial calendars, wrote content and monitored social media platforms

Created visual collateral including: e-flyers, flyers, and virtual tours via Photoshop and Lightroom

Produced and scheduled email campaigns for clients using Constant Contact and Mailchimp

Created spreadsheets with Microsoft Excel for client contacts

SCDDH/AppleOne-Columbia, SC

Application Support Technician- January- 2015 to May -2015

Reduced help desk backlog tickets by 92%

Assisted internal users with application support for internal program

Collaborated with project management team to support change management

Ensured call-center effectiveness by providing administrative support

AgFirst Farm Credit Bank-Columbia, SC

Customer Support Analyst- November-2013 to October–2014

Provided operational and technical support via telephone, email, and eFax

Resolved other application issues for internal loan systems

Served users by remotely installing Microsoft software and troubleshooting internal system issues

Documented all calls using tracking system

University of Phoenix-Columbia, SC

Sr. Admissions Advisor- April-2010 to September-2013

Devised and led technical training for students, staff, and faculty

Maintained and created material for Microsoft SharePoint site

Coordinated and managed events for groups of 10-2500

Recruited students for admissions using customer service and consultative sales skills

Used goal-setting and database management to meet educational sales goals

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