Experienced Information Technology professional with proven expertise with wireless, hardware, and operating systems. Technical support experience utilizing A+, Network+, and Microsoft skill sets.
Specialties: IT Support, Workstation management, Wireless Network management, Project management, MS Office configuration/support, Inventory Control, Team Supervision
A+ Certification CE X9R8VQ3SHQ4QLCD October 2018
Network+ Certification CE 0E8Q67WGYCBQ1MST December 2018
Security+ Certification CE KGNKMHGGRKBEQ79Q March 2019
Custom Computer Services September 2010 – Present
●Performed regular maintenance service on a variety of HP and Dell systems.
●Replaced a power supply in a Dell All-In-One
●Replaced screens in HP and Dell Laptops.
●Serviced Memory in Dell laptops.
●Replaced Memory and video cards in Dell and HP Desktops.
●Set up and serviced a variety of wired and wireless networks with mobile devices and distributed printing.
●Provided on-call help desk to individuals and small businesses, over the phone, online remote access, and in-person.
●Built custom systems, and configured to agreed upon specifications.
Securitas USA, Inc
Security Guard May 2018 to Present
Maintained access controls
Operated Cameras and surveillance equipment
Enforced identification checks for workers entering and leaving the site
Upheld a friendly demeanor for residents and their issues.
Patrolled private grounds (Both Vehicle and Foot Patrols).
Bali Hai Golf Course December 2009 – May 2018
●Patrolled private grounds (Vehicle and Foot patrols.)
●Maintained logs of activities and incidents
●Performed security and safety sweeps of buildings
●Maintained Teamwork and active communication
SITEL World Corporation October 2007 – July 2009
Consumer Service Representative
●Telephone skills in answering a high volume of customer service calls
●Served as assistant team leader
●Assisted with technical questions, answers and inquiries.
●Technical support for Sony Playstation products.
Director’s All Star Employee July 2008-Perfect Attendance, Call Ratio, and Call Score
Kaplan College of Las Vegas - Computer Support Technician Diploma - September 2010
Valedictorian - Kaplan College of Las Vegas
Completed Microsoft Windows 10 Training at The Learning Center