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Administrative Assistant Customer Service

Wilson, North Carolina, United States
March 26, 2019

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Doris Bryant

**** ******** ** **

Elm City, North Carolina 27822

Phone: 252-***-****


Professional Summary

Motivated with understanding of processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality. Systematic Administrative Assistant with over 20 years of experience in fast-paced office settings. A hardworking team-player with expertise in i]n all area . Responsible, punctual and capable of working with little to no supervision. Analytical and detail-oriented Administrative Assistant experienced in coordinating, planning, and supporting daily operational functions. Offering expertise in delivering office and administrative support by applying strong organizational, technical, communication, and customer service skills. An outstanding communicator and team leader with strong interpersonal skills. Seeking to thrive in a demanding, deadline-driven environment.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing a proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently team environments. Practiced at managing all facets of administrative needs, including mail, files, inventory and technical training. Proficient in maintaining tight financial controls and compliance. Offering diplomatic and professional communication, strong time management and multitasking expertise. Successful skilled at training new administrative professionals, supporting program needs and managing projects with little oversight. Able to review and improve processes for continuous improvement in office operations. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Experienced administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment. Quality-focused in committed to approaching administrative tasks with tenacity and attention to detail. Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 20 years' experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Ambitious Office Automation Clerk proficient in the use of various office support equipment. Well-organized and outgoing with outstanding coordination and interpersonal skills. Sound experience in obtaining data and extracting data. Strengths in Hardworking and focused Senior Administrative Assistant offering excellent communication, planning and prioritization skills developed over 20 years of related experience. Skilled at writing reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional customer service skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in the management of calendar obligations, scheduling, data-entry and database administration. administrative operations. Dedicated to business success and adept at supporting all staff and customer needs. Reliable and enthusiastic offering 20 years of experience in efficient front desk management. Clever at prioritizing tasks, maintaining organization and optimizing workflow. Skilled at balancing high-volume inquiries with administrative needs for 20-member staff. Efficient, accuracy-driven ready to bring administrative and operational expertise to growing team. Successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders in organized fashion. Demonstrated success in analytical problem solving and boosting operational efficiency. Friendly Receptionist with 20-year background settings. Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Highly organized and meticulous Administrative Assistant with 20 years' experience in corporate office settings. Demonstrated proficiency . Systematic administrative professional with advanced skills in records management. Capable of handling incoming records, file transfers and destruction orders. . Hardworking Office Automation Clerk holding 25 years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.


Documentation and control


Transporting files

Transmitting medical records

Policy and procedure modification

Database management

Payroll and budgeting

Physician billing

Office management

Certified in 10-key

Managing office operations

Deadline driven

Time management

Administrative Assistance

Account reconciliation

Professional phone etiquette

Workers' compensation knowledge


Documents filing

Accounts payable / accounts receivable

Critical thinking

Medical billing

Appointment setting

Mail distribution

Office administration


Correcting discrepancies

Restocking supplies

Faxing paperwork

Cleaning abilities

Sorting and labeling

Answering incoming calls

Data entry

Social media knowledge

Paperwork drafting

HIPAA compliance

Mail handling

Accounting familiarity

Business administration

Advanced clerical knowledge

OSHA compliance


Delivering files

Sorting mail

Triaging patients

Multi-line telephone systems

Customer-service oriented

Routing packages

Sorting packages


Business correspondence

Routing mail

Work History

July 2013 to February 2019

Monarch WILSON

Administrative Assistant

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Assisted senior administrative professionals with daily work tasks.

Supported administrative duties, including [Task] and [Task].

June 1994 to June 2014

Ricoh Corporation West Caldwell, NJ

Cash Application COORDINATOR

Responded to customer requests via telephone and email and effectively answered questions and inquiries.

Researched and updated all required materials needed for firm and partners.

Worked directly with management, [Job Title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.

Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Copied, logged and scanned supporting documentation and placed all information in client files.

Verified data integrity and accuracy.

April 2011 to May 2013

ANN Wilson, NC


Supported Chief Operating Officer with daily operational functions.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Verified data integrity and accuracy.

Worked directly with management, [Job Title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.

Researched and updated all required materials needed for firm and partners.

Copied, logged and scanned supporting documentation and placed all information in client files.

Analyzed departmental documents for appropriate distribution and filing.


2014 Penn Foster College Scottsdale, AZ

High School General Studies

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