APHIWE VARA

ac8wj6@r.postjobfree.com

Room ** Mbafi Lodge Pretorius Street, President Park, Midrand 1632

073-***-****/067-***-****

Physically disabled

EDUCATION

Jabavu Senior Secondary School

2010 - 2014 Matric

Subjects

English First Additional Language

IsiXhosa Home Language

Mathematical Literacy

Life Orientation

Geography

History

Tourism

DVG Media Training

2015 - 2016 Information Technology: Systems Development NQF L5

Modules

Internet & Business Concepts

Web Design using HTML & CSS

Web Development using ASP.Net

ICT Fundamental & Business Communication Skills

iLearn Corporate services

2016 - 2017 National Certificate: Contact Centre and Business Process Outsourcing Support

EXPERIENCE

Altech Netstar Block O, 16th Road Randjiespark Midrand 1682

Customer Service Agent May 2016 – June 2017

Responsibilities

Resolve customer complaints via phone, email and social media.

Use CRM to keep records of customer interactions and process customer accounts.

Manage large amounts of incoming calls.

Perform clerical duties like photocopying, operating FAX machine, data entry and general book-keeping.

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.

Answering screening and forwarding incoming phone calls.

Receiving and sorting daily mail.

Coca Cola Beverages South Africa 15 Axle Rd, Olifantsfontein, Claysville

PAC Learner August 2017 – 31 July 2018

Responsibilities

Creating PO/PR using SAP

Liaise with vendors and customers

Request invoices and share with vendors proof of payment

Administration duties

Book Travel for Department HOD’s

Assist with diaries

Receptionist August 2018 – 31 October 2018

Responsibilities

Operate Switchboard

Attend to visitors

Screen calls and transferring to appropriate department

Administration duties

Manage meeting rooms and boardrooms

Create PO’s using SAP

SKILLS

Verbal and Written communication

Adaptability

Time management

Computer Skills

Initiative and problem-solving abilities

Organization

REFERENCE

Company Name : DVG Media Training

Contact Person : Jabulani Ubisi

Person's Tittle : Trainer

Phone number : (060-***-****

Company Name : iLearn

Contact Person : Karyn Pillay

Person’s Tittle : Facilitator and moderator

Phone number : (073-***-**** Email address : ac8wj6@r.postjobfree.com

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