Room ** Mbafi Lodge Pretorius Street, President Park, Midrand 1632
Jabavu Senior Secondary School
2010 - 2014 Matric
English First Additional Language
IsiXhosa Home Language
DVG Media Training
2015 - 2016 Information Technology: Systems Development NQF L5
Internet & Business Concepts
Web Design using HTML & CSS
Web Development using ASP.Net
ICT Fundamental & Business Communication Skills
iLearn Corporate services
2016 - 2017 National Certificate: Contact Centre and Business Process Outsourcing Support
Altech Netstar Block O, 16th Road Randjiespark Midrand 1682
Customer Service Agent May 2016 – June 2017
Resolve customer complaints via phone, email and social media.
Use CRM to keep records of customer interactions and process customer accounts.
Manage large amounts of incoming calls.
Perform clerical duties like photocopying, operating FAX machine, data entry and general book-keeping.
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
Answering screening and forwarding incoming phone calls.
Receiving and sorting daily mail.
Coca Cola Beverages South Africa 15 Axle Rd, Olifantsfontein, Claysville
PAC Learner August 2017 – 31 July 2018
Creating PO/PR using SAP
Liaise with vendors and customers
Request invoices and share with vendors proof of payment
Book Travel for Department HOD’s
Assist with diaries
Receptionist August 2018 – 31 October 2018
Attend to visitors
Screen calls and transferring to appropriate department
Manage meeting rooms and boardrooms
Create PO’s using SAP
Verbal and Written communication
Initiative and problem-solving abilities
Company Name : DVG Media Training
Contact Person : Jabulani Ubisi
Person's Tittle : Trainer
Phone number : (060-***-****
Company Name : iLearn
Contact Person : Karyn Pillay
Person’s Tittle : Facilitator and moderator
Phone number : (073-***-**** Email address : email@example.com