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Manager Management

Location:
Douglasville, Georgia, United States
Posted:
March 25, 2019

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Resume:

Terron Ford Resume

Page *

Terron L. Ford

**** *** ** • Douglasville, GA 30135

678-***-**** • ac8we9@r.postjobfree.com

PROFESSIONAL SUMMARY

General Manager

Corporate Trainer

Operations

Profit and Loss

Inventory Management

Bar Management

Kitchen Management

Foh Management

Human Resources

Food Quality

Customer Satisfaction

20+ years in Restaurant Management as a results-driven leader and a proven track record for achieving corporate goals and expectations. I have strong knowledge of profit and loss (profitability), guest services, staffing, training and development of the restaurant and its team members. I possess excellent leadership skills, strong analytical and interpersonal communication skills and communicate well with all levels of management. I have successfully worked in a wide variety of environments and cultures where ambition, self-motivation, productivity, efficiency and flexibility were a must. My restaurant management abilities include exemplary leadership that effectively transcends to the entire working team.

PROFESSIONAL EXPERIENCE

10/2010 – Present American Blue-Ribbon Holdings Atlanta Ga Manager 1

st

Associate

• Maintain operations by preparing policies and standard operating procedures; implement production, productivity, quality, and patron-service standards; determine and implement system improvements.

• Control purchases and inventory by reviewing and evaluating usage reports; analyze variances and take corrective action.

• Provide associates with training, support, tools, and the resources necessary for achieving operational and corporate excellence.

• Provide a results-driven environment where success is celebrated.

• Maintain patron satisfaction by monitoring, evaluating, auditing food, beverage, and service offerings.

• Prepare and perform employee evaluations, which include job expectations, coaching, and rewarding employees’ accomplishments.

• Interview, hire and orientate new employees for restaurant and bar responsibilities.

• Maintain a safe, secure, and healthy facility environment by establishing and enforcing sanitation standards, procedures and complying with health and legal regulations. 9/2007 – 10/2010 Barnhill Buffet Huntsville, AL

General Manager/Kitchen Manager

5/2006 – 9/2007 Alpine Steak House Douglasville, GA General Manager

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Terron Ford Resume

Page 2

2/1990 - 5/2006 Chili’s Grill and Bar Atlanta, GA

Manager 1

st

Assistant

• Open 25 restaurants in the United States and Canada.

• Manage a staff of 10-40 team members and carry out management responsibilities consistent with corporate policies and legal requirements.

• Assist with profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions when necessary.

• Accomplish company goals by accepting new requests and exploring opportunities to add value to job accomplishments.

• Develop and maintain proper scheduling of team members; monitor & audit time-keeping records to ensure accuracy.

• Close the restaurant by balancing the cash drawer; making bank deposits and reconciling charge slips.

• Plan, monitor and appraise ongoing performance results. Write reviews and recommend promotion and merit increases.

• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings while initiating improvements and building relationships with preferred patrons.

• Maintain appropriate employee records/documentation to ensure company is compliant with local/federal agencies.

EDUCATION

PennFoster College-PC Repair & Maintenance (Diploma) J.F. Drake Technical College - Graphic Arts Huntsville, AL Home Inspection, Phoenix College

TRAINING AND CERTIFICATIONS

Serve Safe Certified Certificate Atlanta, GA

Serve Safe Alcohol

Diverse Hiring

Profit & Loss



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