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Customer Service Data Analyst

Location:
Toronto, Ontario, Canada
Posted:
March 25, 2019

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Resume:

A dynamic, motivated, multitasking, data analyst, and administrative personnel; excellent communication skills; sound quantitative and qualitative numerical analysis, experienced in all aspects of office administration, excellent IT skills and presentation; would offer value to any employer.

KEY SKILLS

Data analysis: Ability to use close visual acuity and operate computer equipment to prepare and analyze and transmit data

Research: Conducted various group and individual projects research on people and processes.

Team Skills: Work as a member of a team as well as be a self motivator with ability to work independently and lead member of different departments.

Communication Skill: Excellent communication skills both verbal and written.

Attention to Detail: Developed over many years in the course of ensuring data accuracy.

Confidentiality: Ability to maintain management, client and staff confidentiality at all times; demonstrated while working in various management roles.

Office Administration: Excellent office management skills, cash handling, competent in all areas of cash transactions.

Customer Service Relations: Effectively liaise at all levels, internally and externally with an excellent interpersonal relationship skills

Multitasking: Excellent ability to multitask.

PROFESSIONAL HISTORY

CALL CENTER REPRESENTATIVE July 9th – Sept. 13th, 2018.

Millennium1 Solution – Call Center, Toronto

Summarized Key Functions:

Processing inbound Calls accurately efficiently.

Provide Contributions to the team in order to help achieve team goals.

Performed the role with good organizational skills, ability to multitask and work in a high pressured environment.

Respond to customer complaints and inquiries on the phone

COMPANY- FIRST BANK OF NIGERIA LTD April 28th, 2014 – Sept. 25th, 2017.

OSOGBO, OSUN STATE NIGERIA

Service Executive

Summarized Key Functions:

Utilized Finacle 10 banking application to process customer’s request on the system such as cash deposits and withdrawals, internal funds transfers and FIP for interbank transfers

Practiced Universal tellering: performed all functions which includes acceptance of cash deposit and withdrawal from customers and process same via Finacle 10 in order to debit/credit the customer’s account online real time and update cash deposit register immediately.

Account Officer

Summarized Key Functions:

Conducted enhanced due diligence on various unusual transactions and accounts in line with banking policies.

Ensured clients KYC information is up-to-date at all times.

Monitored client transactions to ensure all cases of money laundering were properly reported to FINTRAC.

Assisted in providing client’s information and conduction case investigations on suspicious transactions.

Reached out to marketers and client to provide more information on unusual client transactions. Submitted UTRs. Using the bank’s reporting tool.

Provide guidance to the audit and compliance/AML department to fast-track STR filings.

Referees available on request

VOLUNTEER EXPERIENCE

Administrative Clerk

Circle of Care, Toronto August, 2018

Scanning of documents and putting them in order

Processing outbound calls to clients accurately and efficiently

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS

ACAMS CERTIFICATION in View

Customer Service Excellence Certificate, 2018

Ontario Tourism Education Corporation, Toronto ON

Canadian Workplace Essentials, 2018

Ontario Tourism Education Corporation, Toronto ON

Introduction To Microsoft Office 2013, 2018

Access Employment, Scarborough, ON

Bachelor of Science in Business Administration and Management 2016 Oduduwa University, Ile Ife

National Diploma (ND) in Business Administration and Management 2011

The Polytechnics Ile-Ife, Nigeria

Referees available on request

60, Haynes Avenue,

ON M3JOC1

North York

647-***-****

ac8wcc@r.postjobfree.com/ac8wcc@r.postjobfree.com

ac8wcc@r.postjobfree.com /ac8wcc@r.postjobfree.com

DN m3JOC1 North York



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