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Customer Service Representative

Orangeville, ON, Canada
March 25, 2019

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Carly Stansfield ** Goldgate Cres Orangeville, ON l9W 4B6



Seeking an opportunity to work in an environment, which will give me the chance to develop new skills as well as integrate my existing experiences.

Employment Experience

Customer Service Agent 08/2017-current


Orangeville, ON

Provide information on medical devices and option plans for various clients

Respond to customer inquiries

Process orders and financial information

Open, sort and distribute incoming correspondence

Prepare and modify correspondence

Manage and organize client information in excel spreadsheet

Draft procedural documentation for training

Help customers navigate through company website, and address technical inquiries Customer Service Representative for Loblaw's PC Plus Member Services 10/2013 - 8/2015 Millennium 1 Solutions

Orangeville, ON

Provided thorough information about the PC Plus program to clients over the phone and by email

Clarified Loblaw's Privacy and Policy and Terms of Use

Resolved client issues- actively listened and determined the appropriate course of action

Demonstrated outstanding customer service skills- received high praise for attention to detail

Maintained confidential client records and ensured that proper privacy procedures were met

Analyzed data and utilized Microsoft Excel for the purpose of merging client accounts

Evaluated customer service emails for errors. Ensured that correct information was being provided to clients

Call Centre Interviewer 11/2009 - 04/2017

CCI Resources

Orangeville, ON

Conducted government related surveys for Alberta Education, Dufferin Smoking and York Active Transportation

Actively listened to respondents- assured that surveys were administrated without bias in order to ensure accurate results

Received consistently high-quality assurance ratings for following company's guidelines Education/Internship

Paralegal Diploma Program 09/2015-06/2017

Sheridan College Institute of Technology and Advanced Learning Brampton, ON

Graduated with Honours

Paralegal Placement 04/2017- 05/2017

Balatidis Legal Services

Vaughan, ON

Conducted in-depth legal research, utilizing a variety of online resources, for Small Claims and Landlord and Tenant Board matters

Assisted with administrative tasks, such as making out going phone calls, drafting response letters, and organizing case files

Skills / Strengths

Excellent customer service skills

Highly organized - able to multi-task and accomplish multiple objectives.

Experienced with MS operating systems

Able to troubleshoot and resolve disputes

Professional demeanour and attentive to detail.

Successful leader, equally effective as member of a team.

Strong computer skills

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