A dedicated and highly skilled professional combining comprehensive administrative and support skills with superior planning expertise. Consistently recognized for ability to take initiative and complete tasks to highest standards. Forward thinker with the ability to effectively anticipate needs of the office leaders. Highly organized with outstanding communication skills - able to represent office with the highest degree of professionalism and support to all levels of internal and external contacts.
Administrative Management Planning & Organizing Data Entry Deadline Driven Teamwork Effective Communicator Interpersonal Skills Client Relations Strong Listener File Management Database Management Social Media Office Administration Office Reception Multi-tasking Problem Solving Event Planning Conflict Resolution
Computer/Technical Skills: Microsoft Office Suite including Word, PowerPoint, Excel. Adobe Photoshop. Illustrator, Indesign. Premiere Pro, After Effects, Audition, and Animate
·Broad-based experience covering a full spectrum of administrative duties including; incoming call/email management, event planning, data management, file management, customer service, social media, form creation, and promotional materials, flowcharts, and process development.
·Over 5 years of experience providing administrative support in fast paced and time sensitive environments.
Client Relations and Communications
·Cultivated excellent long-term relationships with clients/maintaining ongoing communication and facilitation solutions to address concerns.
·Acted as key interface with internal teams, customers, and support organizations, facilitating improved relationships, communication, and efficiencies.
Ottawa International Animation Festival (OIAF), Ottawa ON
2016 - 2018
Special Events Coordinator, Volunteer Coordinator and Venue Manager
2004 - 2010
·Worked with the Ottawa International Animation Festival on a contract basis.
·Organized special events for the largest animation festival in North America.
·Prepared sponsorship packages, coordinated communication with sponsors for events, determined specific requirements for each sponsor in term of venues, catering, and day of event logistics.
·Assisted in the development of content and design publications and promotional materials.
·Vetted and scheduled 300 volunteers and organized the volunteer orientation and appreciation events.
·Managed the screening, kids workshop and school presentations at the National Gallery during the festival.
Large Vessel Registry, Marine Safety and Security, Transport Canada, Ottawa ON
2013 - 2015
·Analyzed and processed various requests from clients across Canada including applications for vessel registration, transfer of vessel ownership, and marine mortgages in accordance with the Canadian Shipping Act, 2001.
·Became part of the team working to centralize the Registry in Ottawa and coordinated the closings of the regional offices.
·Performed various administrative duties including incoming call/email management, customer service and provided ongoing advice to clients as required.
·Developed procedural guidelines for the dissemination of information with the Large Vessel Registry.
Navigation Protection Program, Transport Canada, Ottawa ON
2009 - 2013
Research and Project Officer
·Created several forms, including the Navigable Waters Protection Application form, allowing the user to save content, and were also made accessible to disabled clients.
·Collaborated with the operational staff and IT representatives to develop a data collection form that would populate the fields in the program’s database.
·Produced flowcharts of the program’s business processes to assist staff at regional offices, to understand and interpret the Navigable Waters Protection Act, and later used to explain the changed process to the Transport Minister.
Navigation Protection Act Task-Force, Transport Canada, Ottawa ON
·Researched marine traffic movement to aid in the determination of waterways to be included in the schedule of the Navigation Protection Act.
·Developed daily media monitoring reports using national and international news resources.
·Collected all data from news agencies to social media trends, tracking anything mentioning the Navigable Waters Protection Act.
·Coordinated requests for briefing documents for the Transport Minister’s approval.
·Coordinated travel for Director General for consultation meeting across Canada.
·Algonquin College, Interactive Media Management, Ottawa ON
·Algonquin College, Public Relations Program, Ottawa ON
oDeans List twice
·Marine Safety and Security, Transport Canada, Ottawa ON
oRecipient of the Recognition Award
References Available Upon Request