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Customer Service Manager

Mississauga, ON, Canada
March 27, 2019

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**** *********** **** ***********, ** L4Z 1M5 E-mail:

Home #: 905-***-**** Mobile #: 647-***-****


West Credit Secondary School

**** *ontevideo Rd, Mississauga, ON L5N 4G7

Principle’s Award

Leadership Award

Ontario Secondary School Diploma (June 2012)

Sheridan College, Davis Campus

7899 McLaughlin Rd, Brampton, ON L6Y 5H9

Medical Office Management/Administration (September 2014)


5 year’s customer service trained from Co-op experience

WHMIS trained from high school diploma

Cash handling gained from the course of Financial Office Management

Key holder, responsible to do the opening procedure and closing procedure of the store

Well experienced with Microsoft Word, Excel, Publisher & Power Point (2016)

Obtained strong management skills by leading 2 members in our concierge team

Enjoys working as a team player and as well independently



Chartwell Classics Robert Speck (January 2012 - Present)

Responsible to help our customers & make our customers to feel at home

Set appointments for managers by letting know we have clients to move into our facility

Answering phone calls before making a greet of who’s calling & transferring phone calls before asking what’s the situation

Making a reserved sign & organize a lunch/dinner table before coming into the dining room

Eligible to help paper work by making welcoming packages for new residents of whoever is interested in our facility & sorting out each statement for every month

Very sufficient by completing each tasks/projects that’s need to be done up to date

Retail Assistant

Tommy Hilfiger (October 2017- 2017)

Responsible to assist and help customers

Welcome and greet customers

Take cash from customers and process transactions accurately & efficiently

Maintain a fully stocked store

Able to keep up to date with product & sales information

Promoting store cards nor special offers

Crew Member

Dairy Queen/Orange Julius (November 2015 - 2017)

Responsible to serve customers orders & making the right orders

Multi-task by making the customer’s order, highly organized & motivated to keep the store clean

Keeps the entire work area clean & sanitary throughout shift until closing time

Communicate clearly, quickly & politely with co-workers to ensure correct order is served to our customers

Ability to read computerized order screens & making sure to double check so not mistake order is given to customers

Key holder making sure the area is clean before I closed the store

Store Front

Tim Hortons (June 2014 - 2015)

Responsible to serve customers of their beverages & meals

Enthusiastic when taking the customer’s order & making sure to double check so not mistake is given

Able to work in a fast-paced environment by the drive thru & front store area

Ability to multi-task by making the customer’s order with great eye contact, great hand gestures & served the right beverages/meals

Very positive, understanding & trustworthy team player, keeping our teammates close so no problem nor drama involved

Food Packager

Belvika Trade & Packaging Ltd (July 2011 - 2013)

Responsible to organized the area & make boxes confectionary items

Organize, sort & placed the chocolates/candies in the boxes & making sure nothing is dirty before we ship our products

Ability to help team members with any work to be finished so no one is left behind nor stuck in their station

Strong team working skills & ability to work independently if the manager gives orders to work in different station

References Available Upon Request

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