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Engineer Manager

Location:
Ravena, New York, United States
Posted:
March 24, 2019

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Resume:

SCOTT J. BRENNAN

*** ***** **** ****, *** Baltimore, N.Y. 12143

Phone: 518-***-****

Email: ac8vzl@r.postjobfree.com

Summary

10+ years using VMWare, vRealize Suite, Veeam-latest versions

** + years of experience with Tier-2 LINUX/UNIX System Administration on Sun Solaris 2.10/2.9/2.8/2.7/2.6, HP-UX, AIX, Debian, Cent OS, Red-Hat Enterprise Linux.

10 + years of experience with Tier-2 WINDOWS System Administration on Windows Server 2003,2008 Std., 2008 R2, 2012 2012 R2 2016. PC O/S Windows XP, Vista, 7, 8, 8.1., 10.

Expert in setting up servers on UNIX, System Administration in Production & Development (24x7) environment, user & security administration, backup & recovery and maintenance of various activities.

Experience with Sun Solaris 10 features like Containers, Branded zones,SMF and knowledge of ZFS and Dtrace.

Experience with the installation of Veritas Cluster Server 4.x and design, implementation of High Availability.

Installation and administration of Veritas Volume Manager 3.5, 4.x,5.0,6,6.5 Solaris Volume Manager and Logical Volume Manager with the implementation of RAID 0, 1, 5, 6, 10, 50, 60 and 100.

Experienced with Vmware and vCenter 5.5,6, 6.0, 6.5,6.7 and HyperV. Veeam 8.0,9.0,9.5

Experience with backup and recovery using Veeam 6,6.5,8,9.0, 9.5Veritas Netbackup 4.5, 5, on Adic Tape Library.

Experience in Solaris upgrade to Solaris 10 from prior versions like Solaris 8, 9 using live upgrade.

Responsible for installation, administration, maintenance, monitoring, upgrade, and performance tuning of all UNIX operating systems.

Package and Patch administration including implementation of DST packages

Involved in performance analysis of system resources like CPU, Memory, and I/O devices and implementing necessary changes in the servers both OS and hardware based on the analysis for better server performance.

Handled Kernel Turning to improve Operating system and application performance.

Experienced with naming services.

Expertise in planning and building secured systems and hardening of servers in Solaris like NIS, DNS, DHCP Server and sharing services like Apache and Samba..

Create and maintain SHELL scripts and programs on all platforms for automation, tuning and monitoring.

Manage and support UNIX servers like SUN Solaris, HP-UX, AIX and Linux REDHAT OS that runs Oracle databases and Netbackup enterprise.

Experience and knowledge in SAN(All HP and Dell-EMC-VMAX, Equallogic ELASTIC models), LVM, tape library, Send mail, FTP, SSH, TCP/IP, Apache, SMF, ZFS, SUN Virtual Container and zoning technology.

Experience and knowledge in All HP and Dell server models including Blade servers.

Maintain storage and enterprise backup procedure and processes. (SAN, Tape, Cloud)

Responsible for maintaining security on all UNIX system for regulatory compliance.

Conduct systems analysis, configuration management and develops improvements for systems software performance, availability and reliability.

Provide technical assistance to IT support including DBA, application users, developers, project managers, business users and internal IT staff.

Sound knowledge of Oracle 10g on Sun Solaris, HP-UNIX, Linux and Windows XP,2003.

Involved in various stages of testing (Black Box, White Box, Unit, System, Integration, and User Acceptance Test).

A good team player with excellent communication, management, analytical, verbal & writing skills.

Flexible enough to work in a variety of environments & capable to take up new tasks as I am self motivated & quick learner.

Lab tested new versions/configs using custom Kickstart install of Linux/Unix Servers for production environment.

Skills/Tools

Operating systems

Unix, Sun Solaris 2.x /6/7/8/9/10, RHEL 2.1/3/4/5, HP-UX, IBM-AIX, Linux-Debian,Cent-OS,RedHat,Suse,Ubuntu,Citrix/Terminal Server, Novell 6.5 and Windows 7,8,8.1/2008 R2/2012./Vista/NT/XP/2003/2000/9X.,2012,2012 R2,Windows 7, Windows 10, 2016 server OS.

Hardware

Sun Microsystems E10K, SPARC 5 - 20, Sun Ultra 5, 10, 30 and 60 workstations, Sun Ultra I and II, SAN based storage experience includes EMC Symmetrix 8830, Hitachi Data Systems, SPARCSTORAGE UNIPACK, MULTIPACK and LIBRARY. A1000, D1000 and A3500 Raid manager (rm6) based storage, Various Intel-based X86 PCs and Servers, Cisco switches/ Routers – 1900 and 2900, 1600, 2600, 3600, and 2500 series, Eicon X.25/SNA Connectivity cards, Periphonics Interactive Voice recognition systems, Lantronx Print servers, Xylogics.,Adic Tape Library. Dell & HP PC’s, networking, and servers, SAN. Cisco firewalls and switches.

RDBMS

Oracle 10g/9i/8i/7.3/7, MS SQL Server 2005/2000, MS Access 7.0.

Data Modeling

Erwin 4.0/3.5.5, Rational Rose 2005/2002, MS Visio

DB & other Tools

Toad, SQL* Plus, SQL*Loader, AutoSys, Test Director 8.0, Quality Center, SQL Navigator, Visual Source Safe (VSS), Clear Case, Clear Quest.

Accomplishments:

Project Management- Designed and implemented a repair and imaging procedure for desktop/servers (O/S, Software) and a comprehensive customer service program, for a new staffed Tier 1,2,& 3 IT department of 30 employees.

Designed CD Rom that contained over 500 html formatted software drivers to provide technicians instant access to a driver for a piece of software; this eliminated the need to

spend time searching for appropriate drivers.

Designed and documented a complex engineering project to support a digital imaging system; recommended all peripherals to support a major customer including printers, cameras, and provided costs analysis.

Completed store wide Windows NT upgrade to approximately 20 on site workstations.

Custom designed (2) ASP and (2) PHP websites including shopping carts automatic

credit card processing and a search engine.

WORK EXPERIENCE:

TAG SOLUTIONS 10/2018 – PRESENT

Senior Systems Administrator/Engineer Menands,NY

Provide Senior Level System Administration to all of our business managed service customers entire datacenters mainly running VMWare, vRealize Suite, Veeam-latest versions including such networking software and hardware patches, firmware upgrades, licenses, setup/troubleshoot remote VPN, Site to site VPN

Customer environment’s include Meraki/Cisco switches, firewalls, VMWare/vCenter 5.5-6.7, Hypervisor, Veeam 9.0-9.5, Datto cloud backups, Microsoft Exchange 2010,2013,2016, Office 365 including performing migrations, MySQL, Oracle 9,10, Windows 2008 R2,2012 R2,2016 server, Windows 7/10, All Microsoft office suites, Linux Redhat/Debian/CentOs, Sophos, Amazon cloud AWS, Microsoft Azure including Ethereum Consortium Blockchain, Ethereum Studio, Parity Ethereum Proof of Authority MessageLabs/Symantec cloud, Barracuda, Mail Protector, Customers various proprietary software.

Internal engineering applications/tools include Autotask, N-able, Confluence, Jira, Screen Connect

Hardware administration includes Dell EqualLogic SANS, servers, HP, SANS, servers, Cisco switches/firewalls, Meraki, SonicWALL

Perform as a remote Senior escalation engineer and mentor for Tier 1 and Tier2 engineers

Act as project lead on business customer projects ranging from component replacement to complete network design

Monitor queues for new tickets and respond within service level agreements

Perform systems administration proactively and in response to alerts for our business customers

Provide basic training to end users for various software and platforms

Documentation of all activities with customers and on systems for billing and reference

Interact with sales associates/business customers with network design options for partial/complete datacenter upgrades

Identify ways within managed customer sites to improve performance and reliability

KAPSCH TRAFFICCOM 8/2015 – 10/2018

Senior I.T./Systems Administrator/Network Engineer Lake Katrine, NY

I setup/configured/maintained a Realize stack setup for all our VMs to manage/test all the software applications that the software developers/engineers created. I managed these applications from the Dev stage to testing stage to Production stage for each tolling site. I had administrative access to tolling customers, specifically to NYS Thruway Authority using vRealize within AWS Microsoft Exchange/Office 365 hybrid cloud using Azure to implement and manage their production environments that run all the tolling hardware using vRealize Automation(vRA) and vRealize Orchestrator(vRO) for internal software design and webserver maintenance.

Implement/manage Amazon cloud AWS, Microsoft Azure including Ethereum Consortium Blockchain, Ethereum Studio, Parity Ethereum Proof of Authority MessageLabs/Symantec cloud

Senior system Administration for our two data center environments (Main Office, Test Site), Responsible for corporate network migration with some admin access to assist with corporate issues.

Installed/Configured SolidWorks 2016,2017,2018 server for in-house software programming engineers. Maintained and updated server SolidWorks server.

Design of network configurations for road side network tolling systems.

System administration of 4000+ Windows OS based systems and 2000+ Linux OS based servers that include 10,000 VMware virtual machines

HP Performance Manager (HPPM)

Configure/Install of network devices such as Cisco/HP switches, Cisco/HP routers, Cisco/HP firewalls

Designed IT and network equipment for customer projects

Documentation of IT and network configuration in office and customer projects

Was granted corporate administration rights in Vienna. Performed daily administration for worldwide corporate network including user administration tasks.

Proficient in VMware vSphere ESXI, vCloud, Hyper-Converged Infrastructure v5.0 - v6.5.

Proficient in Veeam Availably Suite, VeeamOne, Veeam Cloud Connect v.7.0 -v9.5 for both VMWare VSphere and Microsoft Hyper-V.

Proficient in VBlock infrastructure.

Proficient in all current Cisco ASA’s, switches, routers

Proficient in older and all modern HP and Dell and Lenovo servers,SAN’s. Including spec. requirements assembly and configure of HP/Dell servers with OS.

Knowledge of admin of CrashPlan backup

Managed backups(SAN), tape rotations and cloud backups.

Provided technical support to troubleshoot server and desktop computer hardware and software related issues

Performed physical installation of rack-based server/computer systems at our offices and at customer premises.

Setup, configuration and troubleshooting of Ethernet and Serial based hardware devices

Setup, configuration and maintenance of VPN services for remote access to the office and

connectivity to clients

Provided technical Support to Computer based systems in customer premises

Provided project deliverable documentation

Install, configure, support and troubleshoot Microsoft Server 2012/2016 web and application servers within a VMWare environment.

Manage the IIS web server and Microsoft Team Foundation Server (TFS).

Support application software tools such as OBIEE and TFS.

Install, configure, support and troubleshoot Unix/Linus operating system hosting Oracle 11g database

Provided prototyping and proof of concept efforts Make use of Configuration and Change Management tools to track changes in development and production systems

Provided the identification, specification and pricing of computer system components to meet performance and pricing requirements

Reading wiring plans for electrical, network, and communications systems

Implement, troubleshoot, and support systems including components, computing platforms and network components

Contributed to test plan development for system, network, and component performance

Performed system deployment planning and execution

Run routine maintenance checks on computer and network equipment

Monitor/Troubleshoot/Upgrades of two internal data centers

Installed/Configured corporate network migration hardware/software

WEBJOGGER INTERNET SERVICES 9/2012 – 6/2015

Systems Administrator/Network Engineer Tivoli, NY

Lead on building and managing heterogeneous, hybrid cloud vRealize infrastructure for 1000s of VMs using vRealize Automation(vRA) and vRealize Orchestrator(vRO) for internal software design and webserver maintenance.

Maintained, Managed system administration for internal network. Cisco Routers (2000, 3000 series, ASA 5500 series), 300 Windows servers and 200 Linux servers. O/S includes Windows 2003, 2008R2, 2012 2012 R2. Linux Debian, Cent OS, ReHat, Ubuntu. Performed Windows and Linux server patches and updates. Purchase, configure install SSL certificate in Linux and Windows servers. Using Veeam perform backup and restoration of virtual machines. Manage, maintain HP SANs(P2000, MSA2040) Dell Equal Logic SAN PS4000XV and ReadyNAS.

System administration of 2000+ Windows OS based systems and 1000+ Linux OS based systems plus 1000 VMware virtual machines

Deployed the release of new technologies as well as designs, installs, configures, maintains and performs system integration testing of PC/server operating systems, related utilities and hardware

Troubleshoot and resolved issues with onsite fixed point wireless internet network. Monitored network using monitoring station. Performed radio maintenance and upgrades.

Performed tier-2 and tier-3 consumer and business phone and email support for hosted services including websites, DNS, active directory, email (including Imail, Open Exchange, ZImbra, Exchange 2007, 2010). Ability to work onsite or remotely.

Responsible for troubleshooting server problems as reported by users.

Researches, evaluates and recommends software and hardware products.

Provided new hardware specifications to users based on application need

Projects includes install, setup and configuring of a Debian Linux based Zimbra Email collaboration server. Setup on a Vmware 5.5 server. ESXi / VCenter

Support Web access and electronic messaging services and maintains a secure systems environment.

Projects include performing a email migration from Imail to ZImbra.

Projects include performing a email migration from Open Exchange to ZImbra.

Projects include performing a email migration from Exchange 2007 to ZImbra.

Install, manage consumer and business customer’s data backups using StoreGrid.

Performed website design/updates for business customers.

Troubleshot and resolved issues for our managed services customers.

Utilized Autotask as a ticketing system.

ALPHA ELECTRONICS 12/2008 – 9/2012

Owner/Operator Albany, NY

Acted as an IT consultant for designing various local businesses. Purchasing pc’s/servers/switches including installation and setup. Pc’s and servers,wifi,AP, including Dell and HP. Switches included Cisco, Netgear, Adtran.

Maintained business websites updates, development and design. Including online selling forums website design for auctions.

Operated online electronics sales/service business. Including self designed websites and eBay, Ioffer, Ebid, Ecrater. Performed electronic repairs shipped into us, repaired then shipped back.

Setup distributorships with manufacturers. Authorized reseller. Including Rigol, Cerwin Vega, Austin Air, Eminence, Parts Express.

Designed and maintained multiple websites.

Performed all accounting functions (billable and payables) for business.

G.E. Global Research and Development / Energy 7/2007 – 12/2008

Senior Unix/Windows Engineer / Web Apps / D.R.- Site Lead Niskayuna, NY

Responsibilities: Performed all Tier-2 system administration tasks including Cluster Configuration, use of Veritas Technologies, backup configurations, DNS, NFS, Change Management etc. Performed Site Lead management for entire new team of 30 employees

Provide application support for both Onsite and Offshore teams for installing, upgrading and maintaining applications. 1100 Windows Severs,600 Unix Servers

Installed/Upgraded Linux-Red Hat/Unix-Solaris O/S and applications.

Maintained, Managed and upgraded H.P. and EMC Clarion SAN.

Responsible for Windows 2000&NT active directory and Unix administration including

Windows 2000&NT / Unix account creates and exits

Perform tier 2 troubleshooting for Windows and Unix servers

Configuring network permissions and resolving permission/owner defects, project share creates/moves on the NAS.

Proficient in VMware

Installed/Upgraded Windows/Linux/Unix O/S and applications

Executed Tier 2 team lead-management duties, which includes providing technical and organizational motivation and assistance. I represented our team to GE and was a direct liaison for GE ITMS staff and management. Improved teams operational and performance to achieve the highest grade of customer service. Provided daily performance metrics.

Provided site lead duties and management.

Responsible for support of over 15 web applications in a Unix environment. Also, did troubleshooting of Unix system errors and kept the directories clean manually and eventually via scripts.

ADIC tape backup rotation.

Configures quota resizes on network drives and project shares.

Create exchange mailboxes for personal or shared use.

Create FTP accounts for external users in Unix.

Perform tier 2 troubleshooting for HP and Dell pc’s, laptops, printers.

Corrected an existing script that was not functioning properly to clean log files from a log server we used for our developers.

Site Lead. Provided documentation on processes/procedures to 35 new team members on how our environment work and how to accomplish many of the tasks required to do our job.

Resolved employee. GE staff and end user problems and issues.

Assisted the developers we work with on a daily basis wherever needed.

Pager emergency response for production servers and applications.

Utilized HP Remedy as a ticketing system.

Environment: System Environment: Sun SPARC enterprise M5000,Sun Enterprise V880, E10K, 2900, 6500, 6000, 5500, 4500, 4000, 3500, 3000, 450, 420R, 300, 250, 220R, Sun Storage A1000, A3500, A5200, D1000, A5000, Solaris10 9/8/ 7/2.6/2.5.1, Veritas Volume Manager 5.0,Veritas Netbackup 6.0.

HEWLETT PACKARD INVENT 4/2007 – 7/2007

Service/Support On-Site Engineer I – Subcontract Albany, NY

Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems Windows 2000/2003, IBM AIX.

Proactively responded to potential equipment issues to prevent unplanned interruption of customers' business. Delivered fully integrated solutions, which includes peripherals, servers, communications, operating systems and applications software.

Installed and optimize hardware/software/network products and configurations at customer sites.

Diagnose and resolved product performance problems. Performs maintenance and repair services.

Provided software service, pre-sales, post-sales or service delivery support and solve various business systems and applications problems for remote or local accounts, on standard, specialized or complex systems.

Ensured customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Served as an internal resource on technical issues. Trained other field engineers and customers.

Calibrated equipment on-site for large volume customers.

Delivered on-site hardware support service to large enterprise and commercial customers, install, configure and repaired systems, networks, servers and peripherals.

Account manager in a 24/7 environment.

Technologies utilizied:.WinXP,2000, NT, 2003, HP Servers.

NEW YORK STATE OFFICE OF ATTORNEY GENERAL 4/2006 – 4/2007

i.t. Specialist II-Legal Technology,Systems Management Troy, NY

Install PC equipment at user locations(H.P., Dell, Lexmark, Fujitsu, AT&T). Connect equipment together and verify all equipment is functioning properly. Provide a brief orientation on new equipment to users. Equipment includes system units(PC), monitors, modems, cd-rom drives, printer, Nortel and Cisco routers and firewalls, scanners, cell phones(Blackberry) etc.

Prepare equipment for installation, including assembling, testing and installing PC’s and peripherals.

Perform software and hardware upgrades via CD rom or Novell 6.5 Zen remote.

Run diagnostics(software-HP/Dell) to insure the integrity of the equipment.

Provide topic expertise in desktop computer hardware and software issues as second level support to user services help desk agents utilizing Peregrine Service Center.

Travel to local and regional offices to install, repair and maintain computer equipment supporting 1000+ PC’S, printers(H.P.), and scanners (Futjitsu)with Kofax Ascent capture including video conferencing hardware repair,installations and support.

Solve more complicated hardware and system problems referred by the call center.

Respond to system failures, diagnostic problems, and take appropriate corrective action.

Participate in the development of operation procedures, testing procedures and user documentation and technical writing documents.

Test and evaluate new equipment. Create technical reports for tests and evaluation of new equipment,Ensure compatibility with existing equipment and infrastructure.

Deploy remote standardized images to user workstations via Novell 6.5 Zen.

Deploy standardized images to user workstations via SUSE Linux.

Coordinate service repairs with vendor and end users insuring all repairs are completed

in a satisfactory timely manner.

Coordinate proper disposal of surplus or outdated equipment.

Network administrator for network upgrades and service issues.

Designing, developing, and administering database systems to support I.T. applications (MySQL, SQL, Access)

Directly supervise grade 9 user services clerk’s duties including statewide computer

equipment inventory and surplus of outdated equipment.

Directly supervise student interns time/attendance and specific duties including general

equipment installations, general hardware, software upgrades and surplus of outdated

equipment.

Technologies utilizied:.WinXP,2000, NT, 2003, Novell 6.5, Linux-SUSE, ZEN,, H.P./Dell Workstations and Printers, Fujitsu, Kofax.

ALPHA ELECTRONICS 9/2003 – 4/2006

Owner/Operator Buffalo, NY

Subcontracted for 3 year contract for Perry’s Ice Cream located in Akron, New York maintaining the network with 500+ workstations and 1000+ servers. Installed and maintained a EMC Clarion SAN architecture with Novell cluster service comprised of a fiber channel raid array and tape backup library.

Duties also included installing, configuring Dell, H.P. and servers, Design, setup, configure and install frame relay using Cisco and Nortel hardware,firewalls. Servers running SUSE Linux-Red Hat mail server and for remote reimaging, Novell Netware universal password, DIR/XML, NDS/OES/E/ACTIVE-Directory, Windows 2000/2003, IBM AIX -servers.

Maintained, Monitored, and Upgraded, Admin for Citrix and Terminal Servers.

Installed, configured, upgraded and maintained a SQL and MY SQL databases, Nortel and Cisco routers. Maintained MS Exchange 5.5+ and experience with Surf Control, MS MOM and MS ISA.

Subcontracted for a 3 year contract for Trico located in Buffalo, New York maintaining and upgrading their network. Installed and maintained a EMC Clarion SAN architecture with Novell cluster service comprised of a fiber channel raid array and tape backup library.

Duties also included installing, maintaining and upgrade a active directory, Windows 2000/2003, IBM AIX -servers.Novell SUN server, SUSE& Red Hat Linux used for reimaging and active directory for user setup and maintenance. Setup and maintenance with SAN architecture with Novell cluster service comprised of a fiber channel raid array for backup. Design, setup, configure and install frame relay using Cisco and Nortel hardware Installed configured, firewalls, upgraded and maintained a SQL 7&MY SQL databases, Nortel and Cisco routers. Installed and maintained SOPHOS and WSUS (patch management), enterprise backup software and experience with Surf Control and MS ISA.

Subcontracted for the national networking company called Global Office. –Project Manager. Jobs included all Windows O/S, WAN/LAN installs upgrades/pushes and maintenance utilizing Zen. PC, Laptop, Server and printer repair, installation and maintenance services, desktop support, software installation, wiring and Internet connectivity for 200 workstations.

Project Management

Subcontracted for Hewlett Packard. Onsite location–Niagara Falls, New York

Lead Technical Project Engineer:

Jobs included all Windows O/S, WAN/LAN installs upgrades/pushes utilizing Radia/Zen

and maintenance, hard drive data transfer, ghost etc. PC, Server and printer repair,

installation and maintenance services, desktop support, software installation,

wiring and Internet connectivity for75 H.P. workstations and 15 Dell laptops.

Subcontracted for Hewlett Packard. Onsite location– Amherst, New York

Lead Technical Project Engineer:

Jobs included all Windows O/S, WAN/LAN installs upgrades/pushes utilizing Radia/Zen

and maintenance, hard drive data transfer, ghost etc. PC, Server and printer repair, installation and maintenance services, desktop support, software installation, wiring and Internet connectivity for H.P. 80 workstations and Dell 10 laptops.

Subcontracted for Hewlett Packard. Onsite location– Grand Island, New York

Lead Technical Project Engineer:

Jobs included all Windows O/S, WAN/LAN installs upgrades/pushes utilizing Radia/Zen

and maintenance, hard drive data transfer, ghost etc. PC, Server and printer repair, installation and maintenance services, desktop support, software installation, wiring and Internet connectivity for 60 H.P. workstations and 5 Dell laptops.

Extensive knowledge and proficiency working with Groupwise-all versions Novell ZENworks-all versions, Citrix, All Microsoft O/S and office suites/access, Windows registry troubleshooting and configuring snapshots.

Custom built computer systems including loading all software and provided technical support when needed.

Installed software upgrades including operating system upgrades (Windows 95/98, Windows ME, XP,2000/Pro,NT,Novell,Linux,Cisco,Citrix)

Design and maintained (2) ASP/PHP based websites including a full product line with search engines and shopping carts.

Owned and operated internet home based electronics resale and service. Main sites on eBay, Overstock and Amazon. Full operation responsibility included, advertising, marketing, sales and web site design and electronic repair.

Trouble shot and component level repaired all makes/models of TVs, VCR’s, stereos, telephone systems, computer systems and peripherals including dot matrix, inkjet, and

laser printers primarily Epson, Lexmark and Hewitt Packard and all other office equipment

and all consumer based electronics.

Purchased wholesale pallets of electronics for repair and resale.

Provide electronic repair service advertised on eBay of all commercial and consumer electronics.

Designed software for full automated shipping and order entry system.

Responsible for all packaging, labeling and preparing items for shipment.

Maintained a full service department to repair defective electronics for resale.

I.T. consulting, network installs, repair and maintenance on local PC system personal and business networks.

Technologies utilizied:.WinXP,2000, NT, 2003, Cisco, Citrix, Unix Sun Solaris, Linux Enterprise, McAfee, Symantec Corporate Edition, Active Directory.

GATEWAY 4/1998 – 4/2003

Senior Computer Technician Buffalo, NY

Service manager for 2 local store locations. In charge of 4 employees each.

Have been offered 4 separate regional east coast Service Operating Supervisor positions by Corporate Headquarters.

Consulted with clients and identified necessary upgrades and troubleshoot and serviced Gateway computer systems. Serviced and upgraded 1000’s of pc’s.

Operated and maintained AS-400.

Efficiently provided telephone and in-person customer service in Service and sales departments.

Provided technical support to sales staff and with customers in the Gateway store.

Custom designed CD driver in HTML format for Gateway Computer product line

Maintained and upgraded Windows N.T./2000 & Novell servers, I.T/I.S. systems and sale floor demonstration systems.

ALPHA ELECTRONICS 9/1994 – 4/1998

Owner/Operator Buffalo, NY

Owned and operated two store locations. Full operation responsibility included, advertising, sales and managing part-time and intern employees from Buffalo State College.

Trouble shot and component level repaired all makes/models of TVs, VCR’s, stereos, telephone systems, computer systems and peripherals including dot matrix, inkjet, and laser printers primarily Epson, Lexmark and Hewitt Packard and all other office equipment and all consumer based electronics.

Provided specialized repair service for home and computer systems and peripherals.

Custom built computer systems including loading all software and provided technical support when needed.

Installed software upgrades including operating system upgrades (Windows 95/98, Windows ME, XP)

TELEPRODUCTS, INC. 1/1992 – 9/1994

Chief Electronics Technician/Supervisor Buffalo, NY

Repaired and troubleshot business telecommunications equipment nationally.

Design, install, cable, configure/program business phone systems including PBX.

Supervised, trained and developed electronic technicians

Managed customer functions; recommended all repair department decisions and computer customer database, accounting, inventory and shipping.

T.M. VIDEO 1/1988 – 1/1994

Electronic Technician Buffalo, NY

Troubleshot and repaired TVs VCR’s, Stereos, and IBM compatible systems and general electronics.

Received on-site training by the owner/engineer and mentored on running a small business.

Upgraded and custom built PC’s.

SERVOTRONICS 1/1988 – 1/1992

Electrical Technician Buffalo, NY

Duties



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