Diana Das

* ******* ***. ****** ****, NJ ***** 301-***-**** ac8vz6@r.postjobfree.com

Healthcare Practice Manager Project Management

Patient Care Clinical Procedures Quality Control Regulatory Compliance Client/Staff Engagement

Accomplished, passionate, and forward-thinking Operations Manager and Senior Healthcare Administration Leader. Demonstrates a commendable track record of providing healthcare administrative leadership, detail-oriented staff leadership, training, and QA/QC organization leadership. Help with departmental policies and procedures that ensure healthcare administration excellence and HIPAA compliance.

Expert in health engagement, risk assessment and mitigation. Demonstrate a true passion for teamwork in managing people, processes, and operations focused on quality improvements.

Culture creative patient-centric professional and business savvy operations leader, who delivers results in highly regulated and deadline-driven working environments.

Continuously focused on quality assurance and compliance, providing remediation methods that identify and improve on operations. Delivers staff coaching/training to streamline overall operations and compliance. Address small issues before they become major milestones.

Actively seeking a healthcare administration leadership or operations management role where career history of integrity-driven excellence, understanding of healthcare compliance, and assessing/resolving business issues are valued. Drive team cohesion and patient services delivery excellence.

Education / Certifications / Professional Training

Bachelor of Healthcare Administration – University of Phoenix – 2019

A.A.S., Diagnostic Ultrasound Medical Technician – Eastern International College – 2014

Certified Medical Assistant (CMA) – Sanz School – 2008

Proven Strengths

Operations/Resource Manager Healthcare Administration

Process Improvement

HIPAA Compliance Develop Policies/Procedures

Problem Resolution Strategist Patient-centric Service

Inclusive Team Collaboration Quick & Responsive Learner

Professional Experience

Columbia University Hospital of Pathology and Cell Biology, New York, NY

Accessioning Coordinator 2017 to Present

Senior Administrative Clerk/Senior Administrative Assistant 2011 to 2017

Hold dual roles in supervising staff and coordinating of specimens sent by surgeons and physicians to the pathologist for examination. Accurately ensure each sample is assigned a unique accession or case number. Fast-tracked to greater leadership roles, beginning tenure as a Senior Administrative Clerk, then Senior Administrative Assistant, and now serve as Accessioning Coordinator within the first 12 months. Step into manage operations in their absence.

Gain valuable insight into operations leadership and coordination within the Pathology and Cell Biology departments.

Manage a team of 18 staff and will soon assume performance review initiatives.

Continuously work to streamline turnaround timelines and accuracy, reporting any discrepancies, incomplete or inaccurate specimen representation.

Meet with staff to review any discrepancies or errors that are counted in performance evaluations.

Culture-creative staff leader, serving as the staff’s point of contact and mentor, building solid trust and open communications that drives team collaboration and cohesion—never before achieved.

Access and schedule optimal staff that ensures all schedules and timeframes are adequately covered.

Manage and monitor specimen distribution and proper triage methods to aid in accurate diagnostic results.

Liaison between management and staff in accessioning and grossroom, respond/resolve staff issues, and manage conflict resolution issues.

Handle HR issues including onboarding of contractors and new staff, verify employment, and complete unemployment claim requests.

Sort each case sample by type and labeling, troubleshoot missing/incorrect specimen data.

Manage several key projects that support operations and delivery of quality patient care.

Create detailed spreadsheets and utilize databases to improve reporting accuracy, read by management.

Community Hematology and Oncology Practitioners, Olney and Rockville, MD

Medical Assistant/Lab Technician/File Coordinator 2006 to 2010

Held a number of key roles managing HIPAA compliance that ensured medical records were confidentially managed. Assisted nurses and physicians, as a major contributor and part of the healthcare team, providing patient assistance and support.

Met with patients and talked with each person to alleviate fears and resolve any concerns.

Assisted in setting patients up for examinations including preparation and draping before each small procedure that included bone marrow biopsy, skin punch, skin biopsy, and others.

Drew blood and performed other duties that included administered immunizations, ran IVs and access port catheters for chemotherapy patients.

Processed testing procedures that included bleeding time, hemoculture tests, and PT tests using portable in-ratio; ran complete blood count tests using Act Diff2 equipment.

Scheduled patients for appointments, radiology, chemo procedures, and treatments using Medical Mastermind.

Monitored all office operations that ensured quality control of front office, laboratory procedures, and equipment functionality.

Ensured HIPAA and other healthcare regulatory compliance was maintained and in line with requirements.

Shady Grove Adventist Hospital, Rockville, MD

Unit Secretary Coordinator Jan-Oct 2010

Delivered superb patient care and support, quickly answered calls and prioritized or forwarded to appropriate

personnel. Scheduled patient transfers, transportation to other departments, and outside locations, as needed.

Assembled patient files and entered patient data into the system.

Managed orders from physicians, interpreted accurately for staff using SMS data entry system.

Delivered best-in-class quality patient care and administrative support utilizing greater efficiency and

attention to every detail.

Technology Proficiencies

MS Office (Word, Excel, Outlook), Cerner CoPath, INVP, Crown-FMR, Eagle, RL6, Peoplesoft, Workday, Image Silo, HCHB, Fusion RIS, PACS, Kronos, and Windows 10

Contact this candidate