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Customer Service Data Entry

Location:
Independence, Missouri, United States
Posted:
March 24, 2019

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Resume:

Michael Wood

*** ** ****

Blue Springs MO *****

816-***-****

ac8vy3@r.postjobfree.com

SUMMARY

I can offer a company a very diverse and knowledgable employee in myself, especially in logistics and travel. My work experience has allowed me to see things from a managerial point of view, giving me the ability to see the whole picture, which I believe is an asset in any workplace.

WORK EXPERIENCE

•March 2008 – Present Blue Springs, MO

Highwaystar Transportation Owner/Operator

I picked up and delivered specialty vehicles in all 48 states, primarily as a Driveaway contractor.

I handled all bookings regarding backhaul travel, and usually covered all of my own expenses. I have contracted for Creative Enterprises, Bennett Motor Express, Mag Trucks, Group One, DShofer, PTI, Beaver Express and Sanders Driveaway. I enjoyed status as a model driver during my years as an independent contractor. I occasionally received direct requests for my services, and developed strong relationships with other drivers and helped them achieve high margins in their operations.

•April 2017 to February 2019 Independence, MO

Interstate Truck Center Dispatcher

During overnight shift, was primary contact with customers and 3rd party vendors via phone and email correspondence. Supervised road mechanics during entire process, from initial request for road repairs, to the closing of the service call. Provided money-saving logistical solutions to guide technicians, ensuring completion of several service requests at a time. Became proficient in Microsoft and Excel, data entry and customer account payment platforms, utilizing two desktop monitors and overhead GPS tracking monitor.

•April 2007 to January 2009 Independence, MO

Patrice Veraguth Private In-Home Chef

I prepared meals for a family of four in the client's home. This involved scheduling menus tailored to the family's needs. I occasionally shopped for food items or brought them from home. I was present 4-6 hours a day with an occasional weekend or backyard event. During this period, I took on several other independent ventures in local transportation. This was really the beginning of my entrepreneurial change of direction in my career, and it was not uncommon having 4-5 different driving assignments (see above) in a week, along with this gig.

SKILLS / ATTRIBUTES

Transportation: Capable of safely navigating a large portion of North America from memory, alongside the use of GPS and maps. Began commercial driving career in 1988 at General Electric Transport Services, shipping multi-million dollar loads. Worked for construction company as a materials expeditor, and was a driver trainer for the first Pizza Hut Delivery worldwide, in Wichita, KS. Dispatched and supervised a nation-wide truck service fleet of 150+ company mechanics and contractors in 4 different time zones. Since 2008, have operated own company, Highwaystar Transportation, contract driving for multiple companies.

Restaurant Management: Able to function in a wide variety of food production facilities. Excellent at scratch cooking, preparing sauces, smoked and grilled meats, soups and pastries. Proficient in preparation of popular ethnic and domestic foods. Enjoy creating visually pleasing food presentations for individual service or full service buffets. Comfortable catering parties of any size, for any event. Supervised employees in six different food service operations. Was responsible for hiring and training of employees in four of those positions. Worked with vendors, ordering food and beverage products on a daily basis. Created menus, prepared payroll and work schedules. Coordinated various indoor and outdoor catered functions. Extremely confident in providing employers with methods of reducing labor, food and beverage costs while maintaining high standards of food quality and customer service.

Customer Service: Over the years, I have had the opportunity to develop a sound foundation of customer interaction. I possess an enthusiastic attitude and I believe that customers deserve exceptional attention, and will only return if they know they are sure to receive great service.

EDUCATION

Wichita Area Technical College August 1999 to October 1999

Wichita, KS Call Center Training

CCI Institute June 1990 to February 1991

Wichita, KS Travel Careers Course

Winfield High School September 1981 to May 1984

Winfield, KS High school / Arts & Literature

REFERENCES

Robert Martin / Driveaway Supervisor

Columbus, OH

785-***-****

Corey Rader / Driveaway Contractor

Braymer, MO

660-***-****

Grant Brown / Banking Consultant

Raymore MO

203-***-****

Michael Oliver, President of DShofer

Ballwin, MO

314-***-**** or 314-***-****



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