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Administrative Assistant Mental Health

Leechburg, Pennsylvania, United States
March 24, 2019

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Marcy Jo Collins

*** ***** ***** *** 724-***-**** Cell

Apollo PA 15613


August 1989 -October 1990 Sawyer Business School

*** ******* ******, ********** ** 15222

Associates Degree - Hospitality Management (82.5 Credits)

August 1986-June 1989 Highland High School

Idaho at Pacific, Natrona Heights PA 15065

High School Diploma

Work Experience:

May 2000 - Present Wesley Family Services

104 Beta Drive, Pittsburgh PA 15238

Coordinator – IDD Residential (7/17 to present)

*Maintain all necessary staff related duties of 24 hour facility in relationship to coverage, training, evaluations and work plans. In addition to utilizing Epicor system for timesheets, payroll, incident management, evaluations for staff

*ODP related billing requirements in Qualifact for Promise billing

*Ensuring that all individuals directly under my supervision are up to date on all ODP related ISP information including medical treatment, dental treatment, medication needs and goal progress data reporting; along with necessary staff training to support those individuals

*Coordination of care with all internal and external providers including representative payees, family members, support coordinators, behavior specialist, therapist, pharmacy and doctors

*Ensuring that all medication treatment is appropriately documented and outlined in Quick Mar system for medication administration. In addition to completing training for IDD department staff according to DPW standards

*Ensuring that staff assigned to me are trained and have completed necessary trainings in Relias system as well as My ODP and PA train systems. In addition to making other outside trainings available if necessary with other sources (visiting nurses, HCQU, behavior support)

*Maintaining all medical records for individuals directly assigned to me and ensuring that daily, monthly, quarterly and annual reports are completed in the necessary timelines for 6400 regulations including program specialist assignment responsibilities while maintain HIPPA standards of confidentiality

*Support the planning and scheduling of medical appointments, community integration/participation and family activities according to individuals ISP plans

*Support the agency in variety of committee and teams both within the Wesley Family Services agency and within both Allegheny and Westmoreland Counties

*24 hour on call duties for all IDD Residential individuals, staff and emergency needs

Supervisor – IDD Residential (11/03 to 7/17)

*Completed supervisor duties relating to staffing issues including supervision, staff scheduling of 24 hour facility coverage, staff training, work plans & evaluations and other forms of communication clarification with use of ADP system for payroll management

*Ensure that all medical and pharmacy requirements are in compliance with doctor recommendations

*Educate staff members of medical necessities of the individuals in our care as well as ongoing goal requirements

*Working relationships with representative payee, families, case management, HCQU organizations, County & State monitor, vocational day programming centers, insurance companies, rehabilitation therapist, physicians & pharmacies fin order to provide appropriate care for the individuals while maintain HIPPA confidentiality guidelines

*Completion & training of agency & state computer systems to include Qualifacts, QuickMar, HCSIS, ADP & Relias Learning; utilizing ISP process, developing training modules, functional assessment, daily-weekly-monthly progress,notes, quarterly reporting, 6 month checklists, incident reporting, medication administration, staffing while following ODP 6400 regulations as well as agency policies/procedures

*Plan & Coordinate agency events Fall Festival, Prom, Christmas Party and weekly Coffeehouse for the individuals as well as Wellness Day/Week for the staff & individuals and Thumbs Up Award - chairperson

*Preparation & completion of necessary forms relating to ODP regulations, COA guidelines, HUD housing regulations, Independent Monitoring, County Monitoring, DPW Monitoring, Medicaid overview, and agency review/polices

*Coordinated & scheduled activities for various individual related events including medical appointments, and personal activities as well planned group events

*Complete understanding the CQI Process, Perfecting Patient Care, Best Practices, Sanctuary Model, Crisis Response, Recovery Model, Toyota Model philosophies of Quality Management

*Working understanding of cognitive behavioral therapy, wrap techniques, safety plans, debriefing, personal medicine and grant writing

*Participation on various agency & county development teams including wellness, forms, quality council, training, recovery, disaster and IDD awareness

*Agency Program Specialist for IDD Department

*24 hour on-call coverage for all departmental individuals and staff

Mobile Crisis Team Representative (6/05 to 6/09)

*Assist teammate with initial assessment of individual who contact WPIC or ACES for mental health crisis management

* Work with teammate on least restrictive process for treatment and care of individual in crisis situation

*Understanding of 201 and 302 process for hospitalization of mental health crisis individual

*Understanding and referral to CISM team or Debriefing process for incident management

* Member of Allegheny County disaster team – registered in Pennsylvania and Nationally

*Complete necessary paperwork for FSWP, ACES and WPIC in required timelines

Administrative Assistant - IDD Residential (5/00 - 1/04)

*Completed all clerical responsibilities for 16 Community Living Arrangements for 50+ clients and 100+ staff & supervisor utilizing Microsoft programs specifically Excel, Word, Outlook and Publisher

*Assigned all billable services from Residential Department to proper locations for AP/AR department

*Assisted with departmental expansion into HUD housing

*Assist with outside agency information and explanation of programs the agency offers

*Assist with reception area duties, front desk responsibilities and client care and/or transportation

*Assist with management decision making processing in relations to regulations, scheduling, and clarification of agency policies and procedures as well as auditing process

*Write plan of intents along with budgetary need proposals for the development of additional services with the department

July 1994-May 2000 UPMC - Western PA Surgical Eye Associates

100 Delafield Road, Ste 201, Pittsburgh PA 15215

Ophthalmic Assistant

*Completed generalized billing and processing of CPT & ICD-9 codes as well as 3rd party reconciliation and communication of PCP and HMO correspondence

*Performed day to day client related initial assessment, testing and training

*Assist with scheduling needs for client care

July 1993-July 1994 Suburban General Hospital

100 South Jackson Avenue, Pittsburgh PA 15202

Chart Analysis – Medical Records

*Prepared client records for deficiencies by following Kepro, JCAOHO, and hospital regulations

*Assisted with client record confidentiality with release of information and physician coordination

March 1992-July 1993 Chiropractic Associates of Pittsburgh

Chiropractic Assistant – Office Manager (Closed 2000)

*Completed generalized billing and processing of CPT & ICD-9 codes as well as 3rd party reconciliation and communication of PCP and HMO correspondence

*Performed day to day client assessment, and application of therapies as ordered

*Completed daily physician chart dictation and daily bookkeeping

August 1990-December 1991 Krasta Properties – Holiday Inn RIDC Park 180 Gamma Drive, Pittsburgh PA 15238

Administrative Assistant

*Assisted with event planning for banquet facilities

*Performed inside sale office functions for hotel & restaurant for specialized corporate network

*Assisted with planning, scheduling & marketing for bus tour grouping at various hotel locations

*Assist with front desk, night audit, housekeeping and restaurant support

Achievements & Trainings:

American Red Cross Instructor for First Aid, CPR & AED for the Lay Responder 3/09 –

Member of Wesley Family Services, Allegheny County and Westmoreland County Disaster Crisis Response Team 7/17 -

Member of FSWP Disaster Crisis Response Team 6/05 – 7/17

National Disaster Responder – DCORT/Advanced DCORT, FEMA 100/700, Psychological First Aid, CISM training

Medication Administration Trainer as Certified with PA DPW/ODP requirements 11/04 -

Crisis Intervention Trainer as Certified with UPMC Safe Crisis Management 5/02 - 12/11

Crisis Response Trainer with Response 11/11 -12/13

FSWP Crisis Management Trainer 1/14 -

2018 Employee of the Year with Wesley Family Services

Complete 12 hours of sign language training with CCAC

Sawyer School Presidents List, graduated with 3.9 QPA

Heights Plaza Merchant Association Award Recipient

Distributive Education Club of America Scholarship Recipient

PA Certificate of Skills for Marketing & Distributive Education

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