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Customer Service Management

Philadelphia, PA
March 23, 2019

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Yeukai Chimuka

**** ****** ****** **. ************, PA 19130


Work Experience

Greenbaum Childcare Workers

November 2018 – Present Philadelphia, PA

Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.

Organize and participate in recreational activities and outings, such as games and field trips.

Support children's emotional and social development

Communicate with children's parents or guardians about daily activities, behaviors, and related issues.

Zimbabwe Administrator

May 2005 – July 2019 Zimbabwe

Bookkeeping and Human Resources Management

Direct special activities or events, such as aquatics, gymnastics, or performing arts.

Meet and collaborate with agency personnel, community organizations, and other professional personnel to plan balanced recreational programs for participants.

Manage the daily operations of recreational facilities.

Assess the needs and interests of individuals and groups and plan activities accordingly, given the available equipment or facilities.

Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.

Baker Tilly Gwatidzo HR Officer

February 2001 – April 2005 Zimbabwe

Recruitment and training of new employees

Payroll processing and government taxes

Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Conduct classes to teach procedures to staff.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.


Olympic Solidarity Zimbabwe

February 2017 – November 2017

Vocational — Advanced certification in Sport Management

Institute of Personnel Management of Zimbabwe Zimbabwe

January 2002 – October 2004

Vocational — Personnel Management

Ministry of Higher Education Zimbabwe

January 1997 – December 1999

Vocational — Secretarial Studies


Project/Business Management

Critical Thinking

Conflict Resolution

Certificated in Pastel Accounting

Certified in Personnel Management

Certified in Secretarial Studies

Shona Language

Customer Service Assistance

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