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Customer Service Sales

Buffalo, NY
March 23, 2019

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**** ****** ****** *** *, Niagara Falls, NY 14301

716-***-**** -

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.

Quick learner

Inbound phone calls

Data entry

Client communication

Problem-solving skills

Customer service

Gathering information

Answering questions

Technical support

Calm disposition


Quality assurance

Performance improvement

Product knowledge

Complaint resolution

Cash handling

Cash drawer management

Cash register operations

Customer assistance

12/2017 to 03/2019 Technical Support Representative Chater Communications – Buffalo, New York

Followed up with clients to ensure optimal customer satisfaction. Resolved problems with malfunctioning products.

Developed and tested new product offerings.

Resolved customer issues in a clear, courteous and straightforward manner. Enthusiastically participated in job related training. Managed call flow and responded to technical support needs of customers. Answered telephone calls promptly and minimized delays that could lead to abandoned calls.

07/2016 to 10/2016 Cashier

Walmart – Niagara Falls, New York

Checked drawer to ensure adequate cash and coin for transactions. Accepted both cash and credit card payments according to established company procedures.

Assisted on sales floor as needed to maintain service standards. E

Provided customers with product location or information according to requirements.

Restocked and fronted checkout merchandise to increase sales. Bagged merchandise in careful and efficient manner to minimize damage. Kept checkout areas clean and neat to maintain a professional appeal. Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.

2016 High School Diploma

Niagara Falls High School - Niagara Falls, NY

Associate's Degree: General Business

DeVry University - Downers Grove, IL

I am currently enrolled in this college program part-time. I am expected to graduate in 2020.

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