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Data Entry Customer Service

Houston, TX
15.00 hour
March 23, 2019

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Gerardo Cardona

**** ****** ** ******* ** *****

254-***-**** Objective

Motivated and committed individual looking to offer his skills, motivation, and education to a growing and dynamic organization and find job opportunities. Education

InterAmerican University Of Puerto Rico

B.A. Criminal Justice - Criminal Investigation

American Council on Exercise (ACE)

Certification - Personal Trainer

American Red Cross

Certification - CPR / AED


United States Army - Infantryman/Specialist

Fort Hood, Texas 2010 - 2013

• Performed as a member of a fire team during a movement to contact, reconnaissance, and security, defense, situational training exercises and all infantry dismounted battle drills. That included plenty essential physical aspects of the position which may include standing, sitting, running, walking, jumping, squatting, bending, and reaching. Carried over $3K valued of military equipment and did movements as pushing, pulling and lifting up to 50 lbs. during a daily basis. Involved with physical training according with Army Standards, just as running, pushups, sit- ups and ruck marching.

Texas Army National Guard - Officer Candidate / Specialist New Braunfels, Texas 2013 -2016

• Trained part time one weekend per month and two weeks per year to respond to a crisis, emergencies and disaster. Helped to maintain an Artillery Armory keeping more than $1MM valued equipment, vehicles and installations operable, cleaned and ready to use as needed. Participated in an intense leadership training ground. A physically and mentally challenging course that included physical training, land navigation, carry heavy equipment plus drill and ceremonies. Iqor - Customer Service / Agent

Houston, Texas 2016- Present

• Attended more than 50 customer calls per day call including insurance claims, complaints, technical support, policies and product description. Provided assistance and solutions to issues on a daily basis in a fast paced environment. Managed high volume of sensitive data from customers and company, providing excellent data entry and internet navigation skills. Acquired technical knowledge of different kinds of mobile devices, including smartphones, tablets and wearables. Deescalated situations involving upset costumers and identified options for them to solve their issues.


• Experienced in Customer Service

• Fluent in Spanish

• Excellent data entry, internet navigation and computer skills

• Oral and written communication skills

• Detail oriented

• Dynamic interpersonal and judgment skills

• Ability to work in a fast paced environment and multi task

• Regular and predictable attendance

• Photography

• Acting

• Dogs

• Fitness technology

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